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Meritage Homes®
- Home Builder
- Scottsdale, AZ
About this business
Location details
8800 E Raintree Dr, Suite 300, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 1:00 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Working with sales person was an awesome experience. She is quite knowledgeable and supportive. However, my closing was very unorthodox, most of the work items were not ready at the time of closing. They said they will do it later. I had to do continuous follow-up to get those things done. Worst part I am experiencing now is Warranty part. I noticed few things after 10 months which was not wear and tear. I have been told that this is not included in warranty after first month. Its not possible to check everything within firs... read more
Business response:
We’re so sorry about your frustration, Pritam. Warranty terms are based on your date of purchase. If you fall within the timeframe and feel that your warranty request was handled incorrectly, please give us a call at 833-684-6527 so we can take a closer look.
I am beside myself with Meritage Homes. I am one of the first in the neighborhood were they are still building. I am being charged for a things we don't even have yet. Such as, Pool, pool Maintance, lights and electricity, Landscaping and utilities. The people that move in next year will have all of this and will pay for what I provided. This is so wrong.
Business response:
Thank you for bringing this to our attention, Beverly. We’d love to get you in touch with our customer service team. Please call 833-684-6527 to chat with someone directly.
Just completed our new build with Meritage and couldn't be more disappointed with the process or the end result. Not only did build time take 3-5 months longer than their original estimate (yes this was already a year into COVID), but there was little to NO communication throughout the entire process. We had to pull teeth for even past tense information in regards to delays, materials, progress - ANYTHING! We weren't even given our closing date until 2 days prior. Other than the complete lack of communication - the quality w... read more
Business response:
We’re so sorry you had a bad experience, Haley. We strive to give every customer a great experience, and it’s always our goal to learn and improve. We’d love to get you in touch with our customer service team. Please call 833-684-6527 to chat with someone directly.
We finally closed on our home the day before Thanksgiving this year. We started building in January 2020 and were given a 6-8 month build time (yes, with COVID delays included). It took nearly 11 months - and if that weren't enough, the communication was horrendous. We received 2 days notice prior to closing, we had to pry teeth to get any real-time updates on just about anything. Then upon moving in we [still] have a laundry list of incomplete items that need repair/replacement and subcontractors in and out constantly. The ... read more
Business response:
Hello Haley. we’re so sorry you had a bad experience, and we’re here to help. Please call 833-684-6527 to chat with a team member.
I love my home. I do have a very big problem.with being one of the first to buy in a neighborhood that is not established. No common areas and no pool. This is a construction site, not a neighborhood. Still I have having to pay HOA fees to keep up with their budget . This is so wrong.
Business response:
Hello Beverly, we’re so sorry you had a bad experience, and we’re here to help. Please call 833-684-6527 to chat with a team member directly.
I am a little shocked (but not surprised) to find my honest, professional, "1 star" review has been deleted. I am also a little annoyed that corporate responded to my "deleted" review via my personal email and told me to call "833-684-6527 to speak with a team member directly". Well, I have called, three times as a matter of fact, and have left my contact information with the nice lady who assures me that somebody will return my phone call. FYI - If you want honest reviews of this builder, please look at other places besi... read more
Business response:
We’re so sorry you had a bad experience, Jason. We strive to give every customer a great experience, and it’s always our goal to learn and improve. If there’s anything else you’d like to talk through in the meantime, give us a call at 833-684-6527.
My home buying experience with Meritage Homes has been an unpleasant one to say the least. I recently closed on my home in Parkview East in Lilburn, Ga. One day after move-in, 2 of my toilets overflowed as the shower was being used. The overflow caused major water damage on the 1st floor of the house. Hallway Plumbing, admittedly forgot to remove the ball float instrument used to measure the water system. Since there was so much water damage, a water restoration rep had to rip up the carpet, base boards, and hardwood floors.... read more
Business response:
Hello Matt, we’re so sorry your issues have not been resolved. Give us a call at 833-684-6527 so we can chat directly and connect you with the customer service team in your community.
My home buying experience with Meritage Homes has been an unpleasant one to say the least. I recently closed on my home in Parkview East in Lilburn, Ga. One day after move-in, 2 of my toilets overflowed as the shower was being used. The overflow caused major water damage on the 1st floor of the house. Hallway Plumbing, admittedly forgot to remove the ball float instrument used to measure the water system. Since there was so much water damage, a water restoration rep had to rip up the carpet, base boards, and hardwood floors.... read more
Business response:
Hello Matt, we’re so sorry you had a bad experience. Please call 833-684-6527 to chat with a team member directly.
We initially thought this was mold issue so called a professional company to come clean up the mold, they came out and it turns out the bathroom was constructed to retain water improperly and created not only mold, but leakage issue as well. We contacted builder meritage homes for a claim, but their response was " How dare you find a 3rd party contractor and didn't contact us?!" I'm contacting them now! are they willing to come fix it now? NO! so what am I supposed to do? wait until the ceiling fall off??? If you don't want... read more
Business response:
We’re so sorry your issues have not been resolved, and we’re here to help. Give us a call at 833-684-6527 so we can chat directly and connect you with the customer service team in your community.
Frequently asked questions about Meritage Homes®
How is Meritage Homes® rated?
Meritage Homes® has a 4.3 star rating with 2,742 reviews.
When is Meritage Homes® open?
Meritage Homes® is open now. It will close at 5:00 p.m.