Meritage Homes®

Hamzah L. 

on Birdeye

3 years ago

Purchased my home back in 2020 and have had issues with humidity in the second floor basement. These are spray foam homes and very prone to mold and humidity without the proper air circulation. My particular model has two attics, and only one had a return and supply vent installed to manage the humidity. I've had several warranty tickets opened to address the issue, and Meritage has refused to address. They've even sent out Airtron who is their vendor for A/C install and they have confirmed it needs vents in the second attic... read more

Gabrielle B. 

on Birdeye

3 years ago

The sales and walk thru process was mostly good with a few hiccups along the way. There were some structural things that weren’t clearly communicated in the initial process, but I had already invested too much to pull out. The loan process was sketchy from the beginning. They also miscommunicated some things. Lastly, I ended up being happy with my house, but the construction workers are so disrespectful, blasting music and leaving TRASH everywhere. My yard is COVERED in trash all the time because they don’t clean up after th... read more

Dustin J. 

on Birdeye

3 years ago

Meritage's mission statement includes comments like "built with care and superior craftsmanship" and "..to create exceptional experiences for our customers.." It is a shame that from day 1 our home was not built with care or any type of craftsmanship and has been a terrible experience. I will start by sharing three years ago when I walked into my home in drywall I found urine bottles as well as the number 666 on the wall. I brought it up to the sales manager at the time there was never any follow up as to what accountabilit... read more

hitendra c. 

on Birdeye

3 years ago

The plan of homes and quality of material is very low as compared to other builders. Delay in delivery, no response on follow-ups. Warranty tickets denials. The most important is landscaping. They use cheapest available option to work on and provide only 90 days of warranty on lawn. They lay down the grass just before closing so you'll not have enough time to see the grass is settled or not. Later everything is out of pocket. Clean up: No cleaning of roads while other homes are under construction. All cement dust comes ... read more

Amanda R. 

on Birdeye

3 years ago

I only put 1 star because I had to! NEVER purchase a meditate home!!! My husband and I were in the process of building a meditate in Marana, AZ. Building times were stalling, interest rates were skyrocketing and we ended up buying our rental home. My husband was active duty military and we were using the VA loan. We were told we would be returned our Ernest money if we needed to back out. When we dis back out Meritage refused to pay back our $1500 Ernest money! I reached out to corporate hoping to get answers! I was called b... read more

Marcos S. 

on Birdeye

3 years ago

Closing was great they were fast and on top of it but after that I would say it went down hill. Moved in over an month ago and fridge still on back order we were told 4-6 weeks but for some reason I ask in email and gets ignored. Warranty is a pain BUYER BEWARE> they give warranties however "recommended" by Grace and Meritage they want you do it ALL at the end of the year. You are not getting a full year warranty but a end of year "recommended" warranty. So if they mess up again guess what you got the one time try to fix... read more

Justin C. 

on Birdeye

3 years ago

Posted for the third time: We bought our home in Park View Glen in October of 2020. At the time most of the community was still under construction. We were shown pictures of how the subdivision would look and all the amenities it would offer. The buying process was pretty simple and easy. The staff we interacted with was very professional and helpful. We were informed that there was an issue with the vinyl siding and were told Meritage was working to resolve the issue. When we purchased our home we were informed that ther... read more

Megan M. 

on Birdeye

3 years ago

Building with Meritage Homes has been the worst experience. We were told by the pushy realtor when signing the house would be done no later than June 1st so we went ahead with this house. Ever since signing it has been extremely difficult to get any updates. We finally get an update the end of May and they tell us it wont be ready until the end of June. This was already a huge set back for us but we figured it out and made end of June work. We are now 2 weeks away from closing on our current house and just received toda... read more

Elizebeth P. 

on Birdeye

3 years ago

I was initially happy. Bought a model home told it was clean and everything checked. Unfortunately I did not get paperwork with the services performed. When I called months later to get the papers on the HVAC and furnace cleaning. It was not done, told the building person or manager looked at it and said it wasn’t needed. Was not informed that it wasn’t needed. They of course will not complete now. Should have known better to take verbal word that it was done. Feel that they should have honored and had the service done wheth... read more