AI Agents reply the moment a customer reaches out. Every response is auto-generated, branded, and goal-driven, turning inquiries into opportunities without delay.
AI Agents qualify leads and segment audiences automatically, drawing on CRM integrations and deeper customer context.
AI Agents manage conversations across web, social, email, and text. With intent, sentiment and business logic built in, every reply feels personal and on-target.
The Lead Generation Agent engages visitors across key channels like social, web, email and text. The agent engages in human-like conversations and partners with your internal team to drive active customer engagement.
The Contact Segmentation Agent automatically identifies, builds, and updates your highest-value audiences using real-time data, ensuring that every campaign targets the right people.
The Template Design Agent instantly creates branded, high-impact templates for emails, texts, newsletters, and landing pages, allowing you to launch campaigns faster without relying on design tools or coding.
Organize messages by customer and channel. Add notes and flag conversations that need attention. Use BirdAI to rephrase your responses and get quick conversation recaps.
Collect payments. Build rapport with appointment reminders. Send review, referral, and survey requests. And manage it all through a single platform.
Convenient for you. Timely for your customers. Our mobile app keeps you updated in real time — helping you engage and respond in just a few taps.
Plug in to 3,000+ integrations to effortlessly import contacts, auto-sync data, and send automated, trigger-based messages like welcome offers, review requests, and more.
“With Birdeye, we’ve increased our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.”
“Birdeye gives our company instant credibility and makes getting reviews easier. We’ve seen an increase in customers contacting us directly from online, which gets our foot in the door. Birdeye also helps us build trust with customers, which is invaluable.”
“Birdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Birdeye's solution has given me the perspective I need to effectively manage our expansive footprint.”
“Our online reviews have increased exponentially! As a result, we’re getting more business because we know our potential customers make buying decisions based on current customer reviews. It’s a cycle — and it works!”
“We’ve dramatically improved our online reputation. We have a direct connection to our customers that we’ve never had before — and with that, we’ve improved customer retention and customer experience.”
“I’ve loved watching our reputation transform from dismal to extremely healthy. Birdeye has one of the easiest platforms and teams to work with and has outperformed the others we've tried. This is a big deal!”
“Birdeye makes it easy to give your customers a number of different ways to reach you. They’ve been an integral part of us reducing our customer cancellations by over 50% this year.”
“From diner manager to regional vice president, every person using Birdeye can filter and fine-tune the platform to make it work best for them.”
“We are laser-focused on the patient experience from the top down. With Birdeye, we’re able to get a detailed look at our patients, our successes, and areas where we could improve.”
“Birdeye saves us time, improves our hospitality efforts, and helps us be strategic. The platform allows us to keep all of our attention on the guest experience, not on technology.”
“Birdeye has revolutionized the way we engage customers and promote positive user-generated content online.”
“Patients always tell us how great we are. Now our patients can tell everyone else. Easy to use, set up and Birdeye maintains it.”
“You spend your time turning clients into evangelists, and then Birdeye will give them a platform to evangelize to the masses. It’s a perfect system. Everybody wins.”
Birdeye Messaging is an instant messaging platform that makes it easy for you to connect with your customers any time, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Facebook, Instagram, email, voicemail, and beyond.
Having convenient, immediate, 1:1 conversations with your customers lets you:
With Birdeye Messaging you can:
Birdeye allows you to manage every type of customer message from one inbox:
Birdeye Messaging helps you track agent productivity and average response times so you can deliver better customer experiences. Our reports let you keep track of median response time, number of conversations, and total messages received. What's more, you can easily filter all reports by location, users, or time/date.
Yes - all incoming and outgoing messages are encrypted end-to-end to keep your business information secure. We store your data on a secure AWS cloud computing platform that is compliant with regulations and standards such as HIPAA to protect sensitive patient information.
A business messaging service is one that enables businesses to funnel prospect and customer messages from multiple touch points like text, email, webchat, website forms, social media, and more into one platform. This helps the business to easily track all incoming messages from one place and ensure they respond to all of them so that they don’t lose out on leads or potential business opportunities.
Birdeye is the most comprehensive instant messaging app for businesses.
Businesses use mass text messages to reach thousands of customers in one go. It is an affordable, easy, and effective way to message contacts for marketing, sales, customer service, and other notifications.Some common ways in which it is used are for:
