Manage messages from one inbox
Organize messages by customer and channel. Add notes and flag conversations that need attention. Use BirdAI to rephrase your responses and get quick conversation recaps.
Easily engage customers on the medium of their choice and see all conversations in one place to get a full picture of your interactions
Increase productivity with tools that help you respond to customers faster and better
Manage conversations and customer experience from the same inbox that powers your Reviews and Referrals.
Goodbye phone calls. Hello conversations. Run your business on high-converting digital channels and use our AI Chatbot to respond to customers even when you’re away.
Organize messages by customer and channel. Add notes and flag conversations that need attention. Use BirdAI to rephrase your responses and get quick conversation recaps.
Collect payments. Build rapport with appointment reminders. Send review, referral, and survey requests. And manage it all through a single platform.
Convenient for you. Timely for your customers. Our mobile app keeps you updated in real time — helping you engage and respond in just a few taps.
Plug in to 3,000+ integrations to effortlessly import contacts, auto-sync data, and send automated, trigger-based messages like welcome offers, review requests, and more.
Birdeye Messaging is an instant messaging platform that makes it easy for you to connect with your customers any time, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Facebook, Instagram, email, voicemail, and beyond.
Having convenient, immediate, 1:1 conversations with your customers lets you:
With Birdeye Messaging you can:
Birdeye allows you to manage every type of customer message from one inbox:
Birdeye Messaging helps you track agent productivity and average response times so you can deliver better customer experiences. Our reports let you keep track of median response time, number of conversations, and total messages received. What's more, you can easily filter all reports by location, users, or time/date.
Yes - all incoming and outgoing messages are encrypted end-to-end to keep your business information secure. We store your data on a secure AWS cloud computing platform that is compliant with regulations and standards such as HIPAA to protect sensitive patient information.
A business messaging service is one that enables businesses to funnel prospect and customer messages from multiple touch points like text, email, webchat, website forms, social media, and more into one platform. This helps the business to easily track all incoming messages from one place and ensure they respond to all of them so that they don’t lose out on leads or potential business opportunities.
Birdeye is the most comprehensive instant messaging app for businesses.
Businesses use mass text messages to reach thousands of customers in one go. It is an affordable, easy, and effective way to message contacts for marketing, sales, customer service, and other notifications.Some common ways in which it is used are for:
Text, message, and connect with new leads and customers any time, on any channel, all from one place — with the ease of a single inbox.
Watch nowGet a firsthand look at the capabilities of the all-in-one Birdeye Platform