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Metro Credit Union - Chelsea - Main Office
- Credit Unions
- Chelsea, MA
About this business
Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4 billion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelse... read more
Location details
200 Revere Beach Pkwy, Chelsea, MA, 02150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have thoroughly enjoyed my experience with Metro credit union. My favorite feature is the Finance Works option that lets you link all accounts (credit cards, student loans, utility bills) to one place so that you can really see where your money is going. Also, they pay you back ANY fee charged at ANY ATM in the WORLD! The only draw back is that if you don't live in Chelsey, you have to deposit your checks in another ATM and wait 4 days for it to clear. Otherwise, I am finally in love. Who knew you could be this happy with ... read more
This is the only bank I've had in the last 20 years that actually reported me to the credit union for being two days late on a $5.90 payment for my overdraft. Then, a year later, they reported me again to the credit union for being one day late on my credit card. When I decided to refinance my house, the entire process was a disaster, and I barely received an apology.
Second update July 2025: Have received multiple property tax bills (not the usual one) and a notice from our homeowner's insurance that it hasn't been paid. So Metro is not paying taxes or homeowner's insurance. Yet they applied $2,000 to the mortgage for no reason recently. I emailed loan servicing more than a week ago, no response. As I said, run--Metro has quotas for mortgages but they sell them, don't service them, and don't respond. NCUA complaint is next, I think.
Terrible Customer Service - Extremely Disappointed I've called Metro Credit Union five times just to get a copy of my lease agreement so I can register my car in Florida. I was promised it would be emailed within 24 hours -- never received anything. Every call is 40+ minutes on hold, transferred over and over, and no one solves anything. I'm now stuck without a document I have the right to have, and I'm at risk of not being compliant with the law in my new state. This is unacceptable. What kind of bank can't send a simple... read more
Update: And we just got notice that Freddie Mac bought our mortgage. So Metro lied to us. Screw you, Metro, and screw you Freddie Mac. Now I have to find another credit union that will NOT sell my loan as a mortgage backed security. No way should mortgage loans be publicly traded investments. And there is nothing risky about our loan, in case you think that's the reason it got sold.
Wife got a car loan from Metro - they messed up a payment by applying it to the wrong account and even admitted it. Said it would not be reported on her credit and if it was to call them back and they would fix it. It was reported - we did call - they never did anything about it. They just don't care. We will never work with Metro again for anything .. ever.. we really should report them to the AG and BBB as well. Do not use Metro... even if you have to pay a slightly higher rate. Its not worth them wrecking your credi... read more
Thomas at your company was rude and hung up on me after the 10 questions to get my account number. After giving him my information, he wanted to know my payment, so I called my Son to get that, and it still was not good enough. All I'm trying to do is go paperless. Never get a loan from METRO CREDIT UNION!!!
if I could leave zero stars I would. My daughter got a court ordered conservatorship over me, and as a former banker, I am appalled at how Metro credit union is handling this. After keeping her in the office for over four hours, they had to "have the legal department look at it." and that could take one to two business days. They accommodate it by giving her a very small percentage enough to cover this weeks care, are we supposed to take that as a kind gesture? I am absolutely in shock that a credit union I once loved woul... read more
Run. We took out a mortgage with Metro because we didn't want our loan being solid off and serviced by one of the big services. Joke's on us. When interest rates dipped slightly before closing, I emailed our broker and person doing the processing about giving us the lower rate, and they failed to respond (despite responding to other messages). A few months later when I emailed to ask about refiing, again no response. When I called to follow up, I was on hold a long time, then sent to the wrong dept. When I finally reac... read more
Frequently asked questions about Metro Credit Union - Chelsea - Main Office
How is Metro Credit Union - Chelsea - Main Office rated?
Metro Credit Union - Chelsea - Main Office has a 2.4 star rating with 308 reviews.
When is Metro Credit Union - Chelsea - Main Office open?
Metro Credit Union - Chelsea - Main Office is open now. It will close at 5:00 p.m.