Metro Credit Union - Chelsea - Main Office

Elizabeth M. 

on Yelp

16 years ago

I have thoroughly enjoyed my experience with Metro credit union. My favorite feature is the Finance Works option that lets you link all accounts (credit cards, student loans, utility bills) to one place so that you can really see where your money is going. Also, they pay you back ANY fee charged at ANY ATM in the WORLD! The only draw back is that if you don't live in Chelsey, you have to deposit your checks in another ATM and wait 4 days for it to clear. Otherwise, I am finally in love. Who knew you could be this happy with ... read more

Lady G L. 

on Yelp

a month ago

over 2 weeks ago, they asked me to contact them. Which I used the email address they provided and sent them an email. Zero response. Same horrible customer service I received when my account was still open. They are dishonest liars and do not do business with them. There are many other banks that wont play games with you, and treat you with respect and be honest with you. There is no need to do business with dishonest people like this bank. 

Lady G L. 

on Yelp

a month ago

This bank is an absolute fraud. I signed up for an account in April 2026. At that time they had a 400.00 Bonus if you opened a checking account and meet certain criteria. I signed up for electronic statements at the time the account opened, and completed the criteria. I kept getting paper statements in the mail, I signed into my account and checked to make sure I signed up for paperless statements it was checked off that I get paperless statements. I realized in August it was way past the time where I should have gotten the... read more

Keith T. 

on Yelp

5 months ago

I had a small mortgage with them. $30,000. My interest rate was only 2.75%. During the term of the mortgage FEMA determined (in error) my home was in a flood zone. Metro contacted me and told me I needed flood insurance. I purchased $70,000 in flood insurance. I got a letter from them that they accepted my insurance at the amount I purchased. Banking rules and FEMA rules both state that financial institutions cannot make you purchase more insurance than you could owe them. A year later Metro contacted me and told me I needed... read more

Keyon A. 

on Yelp

5 months ago

horrible customer service over the phone, unable to file a complaint there's better credit union 

Chris C. 

on Yelp

11 months ago

So I had unfortunately a really bad experience with Metro credit union this morning. I've been fighting stage 4 colon cancer for a year with chemotherapy and got a email about the Hardship assistance program offered by Metro credit union. Apon calling I was informed I'm not a government employee so not available for their Hardship assistance. I explained my medical issues and was told if I don't have an income coming ing in they couldn't help me. I was confused by this. As my unemployment had ended in September of 2025 . T... read more

Mike G. 

on Yelp

11 months ago

This bank is awful. hold times over 20 minutes, and constant disconnections. Anytime you need help with anything there's a charge. Online chat support is bad if you have to go that route. my card was just compromised and its $35 for them to overnight a new one else you're waiting 5 days. The bank has gone downhill, they refuse to hire member services agents, and when they do they don't train them. I got in touch with one person today who had to transfer me to another person to another and got disconnected. Needed bank statem... read more

Fama617 .. 

on Yelp

a year ago

This is the only bank I've had in the last 20 years that actually reported me to the credit union for being two days late on a $5.90 payment for my overdraft. Then, a year later, they reported me again to the credit union for being one day late on my credit card. When I decided to refinance my house, the entire process was a disaster, and I barely received an apology. 

Anonymous A. 

on Yelp

a year ago

Second update July 2025: Have received multiple property tax bills (not the usual one) and a notice from our homeowner's insurance that it hasn't been paid. So Metro is not paying taxes or homeowner's insurance. Yet they applied $2,000 to the mortgage for no reason recently. I emailed loan servicing more than a week ago, no response. As I said, run--Metro has quotas for mortgages but they sell them, don't service them, and don't respond. NCUA complaint is next, I think.