Metro Credit Union - Chelsea - Main Office

Guilherme D. 

on Yelp

a year ago

Terrible Customer Service - Extremely Disappointed I've called Metro Credit Union five times just to get a copy of my lease agreement so I can register my car in Florida. I was promised it would be emailed within 24 hours -- never received anything. Every call is 40+ minutes on hold, transferred over and over, and no one solves anything. I'm now stuck without a document I have the right to have, and I'm at risk of not being compliant with the law in my new state. This is unacceptable. What kind of bank can't send a simple... read more

Anonymous A. 

on Yelp

a year ago

Update: And we just got notice that Freddie Mac bought our mortgage. So Metro lied to us. Screw you, Metro, and screw you Freddie Mac. Now I have to find another credit union that will NOT sell my loan as a mortgage backed security. No way should mortgage loans be publicly traded investments. And there is nothing risky about our loan, in case you think that's the reason it got sold. 

k b. 

on Yelp

a year ago

Wife got a car loan from Metro - they messed up a payment by applying it to the wrong account and even admitted it. Said it would not be reported on her credit and if it was to call them back and they would fix it. It was reported - we did call - they never did anything about it. They just don't care. We will never work with Metro again for anything .. ever.. we really should report them to the AG and BBB as well. Do not use Metro... even if you have to pay a slightly higher rate. Its not worth them wrecking your credi... read more

Tom P. 

on Yelp

a year ago

Thomas at your company was rude and hung up on me after the 10 questions to get my account number. After giving him my information, he wanted to know my payment, so I called my Son to get that, and it still was not good enough. All I'm trying to do is go paperless. Never get a loan from METRO CREDIT UNION!!! 

Adrienne B. 

on Yelp

a year ago

if I could leave zero stars I would. My daughter got a court ordered conservatorship over me, and as a former banker, I am appalled at how Metro credit union is handling this. After keeping her in the office for over four hours, they had to "have the legal department look at it." and that could take one to two business days. They accommodate it by giving her a very small percentage enough to cover this weeks care, are we supposed to take that as a kind gesture? I am absolutely in shock that a credit union I once loved woul... read more

Anonymous A. 

on Yelp

a year ago

Run. We took out a mortgage with Metro because we didn't want our loan being solid off and serviced by one of the big services. Joke's on us. When interest rates dipped slightly before closing, I emailed our broker and person doing the processing about giving us the lower rate, and they failed to respond (despite responding to other messages). A few months later when I emailed to ask about refiing, again no response. When I called to follow up, I was on hold a long time, then sent to the wrong dept. When I finally reac... read more

Chelsea H. 

on Yelp

a year ago

WORST BANK I'VE EVER HAD TO WORK WITH. The car I bought & they convinced me into financing because it was "cheaper" has lead me to have to work with this bank and I want to wish everyone to RUN FAR AWAY! I paid my car off in August 2024 and to this day, I am still receiving "$5.00 interest fees" owed for an account I closed in 2024. I have spoken with the worst customer service who gaslights you and tries to charge you $10.00 for paying these bills over the phone. Oh, and I'm writing all of this as I sit on hold again for ov... read more

Anthony T. 

on Yelp

2 years ago

I have been a customer for close to 30 years with this credit union I have never in the past had any issues but now I have a direct deposit that shows pending called the bank to have them release the hold of pending and post it to my available balance because I truly needed right away due to a emergency situation I called the bank and asked them if they could release it and according to them they don't have the authority to do that how is it possible that I Bank or a credit union doesn't have the authority to release funds t... read more

Allison L. 

on Yelp

2 years ago

Called to set up an online account so that I could view statements for my car loan. Provided my social security number over their "secure line" so that they could locate my account. Once my account was located, they could not set up my online account because they needed me to provide my loan number (which they had on hand, by the way). They refused to provide me with my loan number because they said there was so much electronic fraud. How can it be that I provide my social over the phone, but they cannot give me my loan numb... read more