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Metro Credit Union - Chelsea - Main Office
- Credit Unions
- Chelsea, MA
About this business
Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4 billion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelse... read more
Location details
200 Revere Beach Pkwy, Chelsea, MA, 02150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 1:00 p.m. | |
| Sun | Closed |
WORST BANK I'VE EVER HAD TO WORK WITH. The car I bought & they convinced me into financing because it was "cheaper" has lead me to have to work with this bank and I want to wish everyone to RUN FAR AWAY! I paid my car off in August 2024 and to this day, I am still receiving "$5.00 interest fees" owed for an account I closed in 2024. I have spoken with the worst customer service who gaslights you and tries to charge you $10.00 for paying these bills over the phone. Oh, and I'm writing all of this as I sit on hold again for ov... read more
I have been a customer for close to 30 years with this credit union I have never in the past had any issues but now I have a direct deposit that shows pending called the bank to have them release the hold of pending and post it to my available balance because I truly needed right away due to a emergency situation I called the bank and asked them if they could release it and according to them they don't have the authority to do that how is it possible that I Bank or a credit union doesn't have the authority to release funds t... read more
Called to set up an online account so that I could view statements for my car loan. Provided my social security number over their "secure line" so that they could locate my account. Once my account was located, they could not set up my online account because they needed me to provide my loan number (which they had on hand, by the way). They refused to provide me with my loan number because they said there was so much electronic fraud. How can it be that I provide my social over the phone, but they cannot give me my loan numb... read more
I have had a savings account with Metro Credit Union for 10 years. I have used it as a savings account. I always put extra money away for future purchases etc. At one time my balance was $20,000 when I was saving up for a down payment on a house. Recently MCU has charged my account with fees and depleted my balance down to $0.00. They basically took funds from my savings account. I will not be doing business with this credit union anymore.
The phone support is HORRIBLE!!! I spent hours over the course of 3 days trying to get info on opening another account-member for 34 years now. For the last month you hear "we are experiencing hi-call volume please leave a message and we'll get back in 48 HOURS but the menu has no leave message option!!! When I have gotten someone it's all mis-information, not a good feeling when they have your money! If a firm can't handle a call center THEY SHOULD FIX IT-this is totally unacceptable and person in charge should be fired!
No phone support- on hold 2 hours multiple times trying to get account unlocked- if you cant actually walk into the bank you will not be supported. Considering canceling membership.
This is by far the worst bank ever took money from my account with no explanation.sent money back to the dealer rude on the phone when we were asking about it . Gave 3 different answers why . I will never use them again
This Bank will rob you blind! I had made an account and thought I had free ATM, It took a long time until I noticed I had been being charged large amounts of money. I called they didn't care, I asked for a supervisor and was told "I am a supervisor!" She then told me I would only get 3, of my last transaction's back. She never even did that. They Robbed me blind!
The worst customer service is experienced when calling in to their call center. I was on hold for one hour and fifteen minutes. Even at that length of time, no one came on to take my call. I decided to hand up. I had closed out an account, and thought it was all set. However, a statement arrived today showing, there was still the $5.oo membership fee. It makes no sense when they were informed the account was closed. They even sent a check for $1.05 when I paid off a car loan for my mother-in-law. There are much better cre... read more
Frequently asked questions about Metro Credit Union - Chelsea - Main Office
How is Metro Credit Union - Chelsea - Main Office rated?
Metro Credit Union - Chelsea - Main Office has a 2.4 star rating with 308 reviews.
When is Metro Credit Union - Chelsea - Main Office open?
Metro Credit Union - Chelsea - Main Office is closed now. It will open tomorrow at 8:30 a.m.