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MFC-L5850DW
About this business
Touch Screen Issues The touch screen stopped working after a couple of weeks. Makes it impossible to use.
Business response:
We understand you're experiencing touchscreen issues with your Brother MFCL5850DW machine. We'd like to help. Below is a FAQ that may help you with this issue: https://help.brother-usa.com/app/answers/detail/a_id/127560 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Fax machine doesn’t work properly I am disappointed with purchase and the instruction given. Also the support system didn’t help as well. I am still having trouble connecting my fax. When someone calls my landline the fax answers and they can’t leave a message. I have to turn off copier so I can receive calls. I have tried calling multiple times but no solution. They direct me to contact phone service and they turn me over to brother.
Business response:
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having fax issues with your Brother MFCL5850DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products. Below is an answer link that may help on the fax issue with your Brother MFCL5850DW. Answer Link: Using External TAD Mode with an external answering machine If you need more assistance, we would be glad to help you. O... read more
Last Brother printer I’ll ever buy Horrible print quality; pages always look dirty with ink powder all over them. Deliberately bought a black ink only printer instead of color because I’d read that it was much better for people that print infrequently… and it’s the worst printer I’ve ever owned. I’m also having trouble signing in to get the firmware update. Total train wreck!
Business response:
We understand you're experiencing print quality and firmware update issues with your Brother MFCL5850DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Loosing It The printer has a default setting for 2 sided printing I've tried to change it to single side and it keeps going back to 2 sided
Business response:
We would like to take this opportunity to thank you for your feedback. At Brother customer satisfaction is something we take seriously. You are a valued customer to us. Please note below is an answer link that will help you to disable 2-sided print on the Brother MFCL5850DW. If you continue to have issues, Our Brother customer support team is available to assist you at www.brother-usa.com/brother-support Answer Link: Can't disable the option to print on both sides of the paper - Windows or Macintosh
Pc fax receive is worthless, customer servece is n Pc fax receive is worthless, customer servece is nonexistent.
Business response:
We understand you're experiencing PC fax receiving issues with your Brother MFCL5850DW machine. We'd like to help. Below are FAQ links that may help you with this issue depending on your connection type: https://help.brother-usa.com/app/answers/detail/a_id/138526 https://help.brother-usa.com/app/answers/detail/a_id/140008 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Quality printing, rarely connects Frustrating connectivity issues and a terrible UI have put me off of Brother products going forward.
Frequently asked questions about MFC-L5850DW
How is MFC-L5850DW rated?
MFC-L5850DW has a 4.4 star rating with 1,233 reviews.
When is MFC-L5850DW open?
MFC-L5850DW is open now. It will close at 6:00 p.m.