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MFC-L5850DW
About this business
Auto Document Feed stopped working Auto Document Feed stopped working after 13 months. Warranty is only good for 12 months. Otherwise printer is great.
Business response:
We are sorry to hear that your Brother MFCL5850DW machine is not working properly. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
ALMOST AS BAD AS THE ONE WE REPLACED! IT'S INVORRECTLY MAKING COPIES. THE PAPER CATCHES. WE HAVE TO KEEP REBOOTING.
Business response:
We are sorry to hear that your Brother MFCL5850DW machine is not working prperly. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Bad copies (black line) I have bought the same printer three times, and I have returned it 2 times, and I have to do it one more time. since I have problems in the scanner and printer, I get copies with a black line
Business response:
We understand you are experiencing issues with your print quality for your Brother MFCL5850DW machine. We'd like to help. Below is a FAQ that may improve the quality of your print. https://help.brother-usa.com/app/answers/detail/a_id/143081 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Problem w/touch screen with long nails The product itself is great; however, I have long nails and the touch screen is a disaster, I have to redo the fax numbers over and over. I would not recommend this for a woman with somewhat long nails
BROTHER MFC WiFi & Jam Issues Recently purchased, WiFi keeps going down, and the paper jams up and it will cancel my print jobs out of the blue. Frustrating as a business owner.
Business response:
We are sorry to hear that you are experiencing issues with your Brother MFC-L5850DW printer and we'd like to help. We have many helpful resources on our support website which should address the issues. If the problems persist, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/mfcl5850dw
Always off network Beyond disappointed with Brothers products! 2nd printer in a year. Always off network, IT IS HORRIBLE!!! They can’t speak English or understand. Their connection is horrible. Printer jams often!
Blurred printing on documents over 15 pages I called about this blurred printing problem and was told Brother would send replacement. Later Brother refused to send printer. For my accounting business I have 3 brother printers. 2 are not working correctly. The 3rd one works perfectly. In the future I'm going to buy a different printer brand.
Business response:
Hi, we understand you are experiencing an issue with blurred print with your MFC-L5850DW. We'd like to help. Below is a FAQ to help improve the print quality. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcl5850dw_us&faqid=faq00002031_019 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Great machine for 2 1/2 years This Brother did everything we needed it to do and it was fast. The only issue I had was it did not scan to email in a PDF format. A few weeks ago it started paper jamming and the paper would stop right when the paper entered the fuser. I called Brother and we went through the machine and could not find any problem in the paper path. Only lasted 2 1/2 years with light to moderate use.
Business response:
Hi, we understand you were not able to scan to email in a PDF format and the paper jams for the Brother MFC-L5850DW.Follow the steps in the FAQ's below to scan to email in a PDF format and prevent paper jams. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcl5850dw_us&faqid=faq00100239_000 https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcl5850dw_us&faqid=faq00000694_036 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.... read more
Frequently asked questions about MFC-L5850DW
How is MFC-L5850DW rated?
MFC-L5850DW has a 4.4 star rating with 1,233 reviews.
When is MFC-L5850DW open?
MFC-L5850DW is open now. It will close at 6:00 p.m.