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Midway Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
2209 W. Bell Rd., Phoenix, AZ, 85023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I won't be returning to midway nissan
I had an appointment for an oil change and inspection. I was told it would take 2 hours. After 3 hours of hearing nothing I went to check the status of my car only to be told that they were behind. They hadn't even started my car. I went to the main dealer office to get help. At least with their help I was finally able to get my car back. I would have thought my case was the only one but I talked to two other customers while waiting. They were going through the exact same situation. I'm not sure if this is the service depart... read more
Business response:
We understand how frustrating it can be to wait longer than expected without updates. Your feedback is important to us, and we are committed to improving our service. Please feel free to reach out to Jamie Roark, Service Director at 623-792-2703, to discuss your experience further.
My vehicle is asking me to change my oil after one month buying the car.
Business response:
We understand how frustrating it can be to see an oil change reminder so soon after purchasing your vehicle. In some cases, this can happen due to a system reset issue or the vehicle's prior maintenance schedule. We'd be happy to take a closer look and ensure everything is in order. Please reach out to Ernie Chavez, General Sales Manager, at Echavez@vtaig.com or 602-866-6227 so we can assist you further.
3 steering racks & $7700 and it's still not fixed. Their service department is falling apart & there's no accountability.
Business response:
We appreciate you bringing this to our attention. We'd like to understand more about the repairs performed on your steering and the current issues you're facing. To help us investigate this further, please contact Jamie Roark, our Service Director, at 623-792-2703.
They were supposed to check the fluid levels and two days later the windshield wiper warning went on for insufficient fluid. Apparently, they only said they checked it. They also never reviewed the inspection report or gave me a hard copy of it. I also called the customer service manager who failed to return my call.
Business response:
We understand the frustration caused by the windshield wiper fluid issue, especially after you were led to believe the fluid levels had been checked. Additionally, we regret that you did not receive a copy of the inspection report and that your call to the customer service manager was not returned in a timely manner. If you'd like to discuss this further, we invite you to reach out to Jamie Roark, our Service Director, at 623-792-2703.
Should have never had to take this used car in for a major repair after just 2 weeks from the date of purchase at Midway Nissans dealership. Now it's back in a private shop for more major repairs. Midway Nissan sold me a used car lemon and knew it!!
Business response:
We understand how frustrating and inconvenient it must be to face major repairs so soon after your purchase. If you would be willing to reach out, we would appreciate the opportunity to discuss your concerns and see how we can assist you. Please feel free to contact me directly at Echavez@vtaig.com or 602-866-6227.
Crazy! I trained this kicks in a year and a half AGO! Why do you keep bothering me?
Business response:
We appreciate your time and understand your concerns. It sounds like there's been some frustration, and we want to make sure everything is clear and addressed. If you'd like to discuss this further or have any specific questions, please feel free to reach out to Ernie Chavez, our General Sales Manager, at 602-866-6227 or via email at Echavez@vtaig.com.
3 hour wait for a routine oil change
Business response:
We understand the wait for your oil change was longer than expected. We typically experience high service volumes and always strive to complete maintenance in a timely manner. If you'd like to discuss your visit further, please reach out to Jamie Roark, our Service Director, at 623-792-2703.
Poor. Kept car for a day and retuned without fixing.
Business response:
We understand how frustrating it must have been to have your car returned without the issue being resolved. Please reach out to Jamie Roark, our Service Director, at 623-792-2703 so we can review your service visit in detail and work towards a solution.
Frequently asked questions about Midway Nissan
How is Midway Nissan rated?
Midway Nissan has a 4.2 star rating with 8,719 reviews.
When is Midway Nissan open?
Midway Nissan is open now. It will close at 9:00 p.m.