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Midway Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
2209 W. Bell Rd., Phoenix, AZ, 85023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I told my car there told them what was wrong. They had my car for over 5 hours and couldn't figure out it was a dirty8air filter.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the diagnostic process and service timeline. We strive to provide efficient, accurate inspections and clear communication throughout every visit. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall service experience. Please contact George Krotonsky, our Service Manager, at 623-792-2703.
Still getting "low windshield fluid warning light" after two requests to have it looked at. Hoping to have resolved on next visit.
Business response:
Your review is appreciated and we understand your concern about the persistent windshield fluid warning light. We recognize that having the same issue continue after multiple service visits can be frustrating. Your feedback helps us identify areas where we can improve our diagnostic process and ensure complete resolution of concerns. We value your patience as we work to properly address this warning light issue during your upcoming service appointment.
Victor is awesome! What I don't like about this service department, is being lied to about things needing to be fixed/replaced, just to have someone else tell me that is incorrect and those things are just fine. This has happened here in the past, therefore, I am skeptical of recommended service from you.
Business response:
We are overjoyed to hear that Victor provided you with excellent service! It's wonderful to know that his dedication made a positive impact on your experience. We understand your concerns about receiving inconsistent information regarding service recommendations in the past. Your trust is incredibly important to us, and we recognize how frustrating it can be when you receive conflicting advice about your vehicle's needs. We value your honest feedback as it helps us identify areas where we can improve our communication and en... read more
Wanted to have windshield wipers changed. They took them off only to discover they only have the drivers side. What the heck is that? How else was the service if they were going to charge for two wipers and only had one. Did they rotate tires or really changed the oil? I am very disappointed in the service
Business response:
Thank you for bringing this to our attention. We understand your frustration. We recognize that having the right parts available is essential for providing thorough service, and we appreciate you taking the time to share your feedback. Please reach out to George Krotonsky, our Service Manager, at 623-792-2703 so we can discuss your experience and work to address your concerns properly.
They didn't fix ANY of the true issues I had with that truck, I brought it in for a full service and just wanted everything done after just buying the truck, I bring it in I get my fluids done and belts changed by then, but my bushing are ALL bad, I'm replacing most of them myself now after this ordeal AND they just decided that they didn't need to replace the clutch so now I'm buying a new flywheel and clutch, this midway Nissan is the most terrible place I've been for dealerships, didn't explain the price breakdown of part... read more
Business response:
We appreciate you sharing your service experience with us. We are committed to performing thorough vehicle maintenance and clearly communicating the details of all recommended repairs. Our team focuses on delivering reliable workmanship and addressing customer concerns with care and attention. Please reach out to George Krotonsky, our Service Manager, at 623-792-2703.
Typical scummy dealership. The price shown isn't the price you'll pay because they'll add on some sort of sealant (that wasn't just a joke in the movie Fargo) and undervalue your trade-in with made-up defects. Then, the waiting game. I wasn't planning to be there for several hours, but they have to do that in order to wear you down and then try to sell you on an extended warranty. But, they'll run your credit before then so you can't just leave unless you don't plan on buying a car for a while to let your credit recoup. As m... read more
Business response:
Your feedback is invaluable to us and we understand your frustration. Your concerns are heard, and we recognize that trust is essential in any vehicle purchase. We value customers who take the time to share their honest experiences, as it helps us identify areas where we can work to improve our approach. Please reach out to Weston Parker, our General Manager at WParker@vtaig.com or 602-866-6227 so we can discuss your experience further and work toward a resolution.
Absolutely horrible they don't acknowledge your issues. They claim to check your whole car when you're telling them there's a problem and they don't do anything three times. They came back and told me there was nothing wrong with my car.., took me going to get a second and a third opinion for them to acknowledge something was wrong. The Service technicians don't care the manager doesn't care .. you pay 90.00 for an oil change and they do t tip your fluids off either ..
Business response:
Your concerns are noted, and we understand your frustration. The experience you've described does not meet the standards that we strive to provide. We take your feedback seriously. Please contact George Krotonsky, our Service Manager, at 623-792-2703 so we can discuss your experience further and work toward a resolution.
Brenda& Miguel sales staff were very professional. However , The General Manager ,Weston was very disappointing in how disrespectful and condescending he spoke to me. He actually stated " I don't have to sell this car to you" after I asked a question about the 2012 Kia Sorento we had chosen. I politely stated he " was dismissed " . Our salesman Miguel returned to the desk and we completed our transaction. BRENDA 5 STARS MIGUEL 5 STARS WESTON ???
Business response:
We're glad to hear our sales team provided a professional and positive experience during your visit. At the same time, we're concerned that part of your interaction did not reflect the respectful and welcoming environment we aim to create for every customer. Our goal is to ensure clear, courteous communication at every level of the process. If you'd like to discuss this further, please reach out to Weston Parker, our General Manager at WParker@vtaig.com or 602-866-6227 so we can continue improving your experience with us.
No follow up............................ Bad..........
Frequently asked questions about Midway Nissan
How is Midway Nissan rated?
Midway Nissan has a 4.2 star rating with 8,900 reviews.
When is Midway Nissan open?
Midway Nissan is closed now. It will open tomorrow at 7:00 a.m.