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Midway Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
2209 W. Bell Rd., Phoenix, AZ, 85023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Horrible.. an oil change tire balance rotation took all day. Even with appointment. Car wash is awful too. They put water in windshield reservoir and it turns into ice in Flagstaff Az. I keep telling them not to.
Business response:
We understand that having to wait for an extended period, even with an appointment, is frustrating. Additionally, we regret the inconvenience caused by the car wash and the issue with the windshield reservoir freezing. We value your feedback and will make sure to address this matter with our team to prevent future occurrences. If you would like to discuss this further or if there is anything we can do to make things right, please don't hesitate to reach out to Jamie Roark, Service Director, at 623-792-2703.
Went in for an oil change for 14.99. They did do the oil change but advised me that I needed a new sealer for an oil plug under my car. They ordered it, and would have the plug the next day, I had to go back the following day, for them to install it. Well, I went back the next day, they charged me for the new plug and for another oil change. You think that they would have known that I would need oil again when they changed the plug. They should have advised me to just come back the next day. So, I was ripped off for two oil ... read more
Business response:
We understand your frustration regarding the second oil change charge, and we sincerely apologize for the inconvenience this caused. It is our goal to always provide transparent service, and we regret that we missed the opportunity to clearly communicate the need for the additional oil change when the plug was replaced. We want to ensure that we address any concerns you may have and help make this right. Please feel free to reach out to Jamie Roark, our Service Director, at 623-792-2703 to discuss this matter further.
Every time I go there which is every 3 month! They find new issues which I find that hard to believe. 3 months ago, they should of made me aware of those issues ... I take care of my vehicles. Instead of pictures which can be another person's car they should bring you out and show you. I submitted a survey after my car was serviced but never heard back from Midway. I used to go to Peoria Nissan where I could see my car being worked on thru a window. I may head back there or take my car elsewhere. You really don't save money ... read more
Business response:
We understand how concerning it can be when new issues are continually found during service, especially when you are diligent about maintaining your vehicle. Transparency is incredibly important to us, and we aim to provide clarity on all service recommendations. We apologize if you felt disconnected from that process this time. We want you to feel confident in the care we provide, and we would love the opportunity to address your concerns directly. Please reach out to Jamie Roark, our Service Director, at 623-792-2703 at yo... read more
Went there and they added another 2k to the carfax price then tax and registration. They said they added items to the car that the carfax already showed it had. Poor business and not trustworthy
Business response:
Hi Danny, we understand how pricing concerns can impact your confidence in a purchase, and we'd like to address this directly. At our dealership, transparency is a priority, and we want to ensure you're fully informed about the details. Please reach out to Izzy Matlock, our CSI Director, at EMatlock@vtaig.com or 602-863-5636, so we can review your situation and clarify any misunderstandings. Your trust is important to us, and we look forward to resolving this matter.
Tpms they broke.. didn't refill window washing fluid. Service person was horrible. I had to debate with him for a tire rotation.
Went in for a battery replacement that I was told would be covered since I bought the car a few weeks ago but was then told it wouldn't be covered, and received a jacked up bill. My car was there, not running and I was stuck so they took advantage of the situation. Poor customer service and shady ethics.
techs are not knowledgeable enough to determine the root cause of the issue. no call backs from the service department. poor customer service and communication.
I will never go back to Midway they don't rotate the tires or do alinements. Also I left my car with them one weekend when I got it back my leather sit on the drivers side was rip. During that time my engine felted like it was dragging when I complaint about it when they give me back the car of of a sudden it was running normal again. I had to get a part replace on my passenger side they replace all wheels with the same part. It's been a nightmare to say the least. Every since they did that work I been hearing noise on that ... read more
I was given no keys and no key fobs. It cost me $330 just to get keys and fobs so I could actually lock my truck and it just cost me $1000 for brakes and rotors. All the rotors were warped to me, had hit in the rear hit in the front, but I could not see it till afterwards and they charge me $3800 on a $9800 loan just for interest I would not ever buy another vehicle from these guys again
Frequently asked questions about Midway Nissan
How is Midway Nissan rated?
Midway Nissan has a 4.2 star rating with 8,719 reviews.
When is Midway Nissan open?
Midway Nissan is closed now. It will open at 7:00 a.m.