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Midway Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
2209 W. Bell Rd., Phoenix, AZ, 85023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Terrible job performed. Service advisor was less than helpful. Will not bring my car back for service ever again.
Business response:
We are disappointed to hear you feel this way after the window tint concern you brought to us was repaired. Our goal is to provide every customer with great customer service so if there are any other concerns were not aware of please reach out to Mark Wylie at 623-792-2703 to discuss what we can do to help.
Poor customer service. Felt rushed and pressured! No callbacks or updates when expected. I wont buy from here again
Business response:
Jean, our goal is to ensure all our customers receive a 5 star experience and we are disappointed you feel you did not receive that. We have called and left several messages with your grandson since you purchased your vehicle to speak to you regarding your visit so we can address your concerns but have not heard back from you. Please reach out to Emily Hunter, our Customer Service Director, at 480-719-8981 to discuss what we can do to help.
I had to bring my jeep in because they said they did a full inspection before I bought it and took it home but I found several things that were wrong big and small that anyone would have caught if they actually had gone over it like the front right light was out, needed new windshield wipers, a chip in the windshield, the winch remote was missing, and when I drove it home it was going to the left so bad there was clearly something wrong. I called them the next day to bring it in and they ended up finding something wrong with... read more
We went to Midway Nissan because that was the recommended Carfax facility to go to. They charges $111 to rotate the tires and do an oil change. The mileage was 39,671 mi. And now they want us to come back and get charged again to do a 40,000 mile inspection. They are rip off and I would never go there again. You shouldn't either.
Business response:
Thanks for the feedback. We merely recommended other maintenance based on the service schedule of your vehicle which do include more than the services you received. We don't want our customers to feel forced to purchase anything and only want to get them the knowledge to make a financial decision. We want to address your concerns, please reach out to Mark Wylie at 623-792-2703 to discuss what we can do to help.
I was not satisfy with the repair that they did. The amount was way high when they had told me it was going to be something else.the part they fix was not new.
Business response:
Thanks for the feedback. We don't want our customers to feel forced to purchase a service, only to be informed to make a decision in regards to their vehicle. Please reach out to Mark Wylie at 623-792-2703 at your earliest convenience.
They were very dishonest and their service department manager name I believe Mike was very rude and arrogant, he had no knowledge and experience to be in that position, I took my 2013 Nissan Altima over to Midway Nissan to repair my front signal running light but instead he was trying to convince me that my car is not designed for the signal light to stay on, I told them that I purchased this car here and I own it since 2013 and it was always on, they told me the reason why it was on because you put a wrong light bulb in it ... read more
Business response:
Thanks for the feedback, if there was any miscommunication on our end we want to hear about your experience. Please reach out to Mark Wylie at 623-792-2703 at your earliest convenience.
Guy was great, car was obviously not fully inspected prior to trying to sell it. Multiple things falling apart in side car, stains on the seat... definitely a turn and burn vehicle.
I was quoted 425.00 Upon pickup, the bill was 588, with no phone call in between.
Business response:
Thanks for the feedback. We only want to be transparent with our customers and we want to speak with you to answer any questions/concerns for you. Please reach out to Mark Wylie at 623-792-2703 at your earliest convenience.
When I got back into my car, the temperature was set at 65 degree and radio was almost full volume. Seat was all the way back and down to the floor. I won't be going back there again.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Mark Wylie at 623-792-2703 to discuss what we can do to help.
Frequently asked questions about Midway Nissan
How is Midway Nissan rated?
Midway Nissan has a 4.2 star rating with 8,719 reviews.
When is Midway Nissan open?
Midway Nissan is closed now. It will open at 7:00 a.m.