This profile has been claimed by the business owner or representative.
MINI
- Automotive
- Towson, MD
About this business
Location details
720 Kenilworth Drive, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"YONI WINS AGAIN" Had an issue with brake pads and was able to call Yoni, get an appt quickly and get my car in and out in a day. Fantastic! Thanks again!
Business response:
Hi "Gratefyl"! Thank you for the 5-star rating and for the very kind words about Yoni, we appreciate it and we are "grateful" for your business!
"Great Service Experience Again " I’ve owned 4 Minis, all of them serviced at Mini of Baltimore County. The service team has remained very stable over the past decade. That’s the sign of a superior organization. I have dealt with Allen Rolocut and Yoni Baron for as long as I can remember. These guys know their stuff, are happy to help, and always greet me by name. I’m hooked.
Business response:
Thank you for the 5-star rating and for the kind words about Allen and Yoni, we appreciate it!
"I like Mini of Baltimore" I've had my Mini Cooper for 6 years, and had all of its service done at Mini of Baltimore. My Service Advisor, Jonathan Baron, is great. I always feel like I know exactly what is going on with repairs and maintenance. At times, when recommended repairs have cost more than I could afford, he helped me prioritize which repairs had to be done, and which ones could wait. I feel like I can trust him, and he takes good care of me and my Mini.
Business response:
Hi "MiniMurph"! Thank you for the review and for the very kind words about Jonathan, we appreciate it and we thank you for your business!
"Great Customer Service - Allen Rolocut" My car had trouble starting on a recent Saturday afternoon at 3:00. I called Allen and he advised me to bring it in. He advised that he would get me a loaner car if the required repairs could not be handled in the remaining couple of hours. Allen and team diagnosed the problem that Monday and I had my vehicle back by Wednesday. Allen is always checking in and following-up to make sure I know exactly what the status is on my vehicle. Allen also makes sure that I understand my financial... read more
Business response:
Hi Steve! Thank you for the 5-star rating and for the very kind words about Allen, we appreciate it very much!
"Customer Advocate" Yoni Baron is a "Customer Advocate." He expertly matches Mini of Towson's capabilities to customers' needs and expectations, producing a winning combination for all
Business response:
Thank you so much for the wonderful review! We appreciate you choosing MINI of Baltimore for your service needs and we hope to exceed your expectations every visit!
"Outstanding Customer Service" The service team is warm and friendly especially Yoni Baron. He actually answers his phone and is always willing to accommodate last minute service requests.
Business response:
Thank you so much for leaving your review! We are pleased to read of your happiness with Yoni and our service department!
"Engine light & few odd things..." Engine light came on - contacted Allen who replied bring your car in, and we will take care of it. Allen and Jeff, mechanic not only took care of the enginer service but also took care of rear brakes that were down to the metal. Being a 10 year devoted customer to Mini I always feel I'm in good hands with the Service Dept. I can sleep better knowing that both Allen, and Jeff have made sure my car has been serviced well but the work that they do will last a long time. It's a scary world out ... read more
Business response:
Thank you so much for the fantastic feedback! You're definitely in great hands every time your MINI visits our dealership for service. We're glad you took the time to review us...we're glad you are part of our MOB family!
"Alan is the absolute best!!!" I recently brought my car in after a service light came on. I didn't have an appointment and Alan Rolocut was very kind, took my car, put me in a loaner and it was fixed within 24 hours. Alan always explains exactly what is going on. He is extremely knowledgeable and I always feel like my 2011 mini is is in good hands.
Business response:
Thank you for taking the time to leave your review. We are pleased to read about your service experience at our dealership! Thank you for choosing MINI of Baltimore!
"Recent Service at Mini of Baltimore County" Had to bring my hardtop in for a flat tire and 30,000 mile service. Showed up first thing without an appointment and Allen took great care of me and gave me a loaner. They needed to keep the car for an extra day and Allen’s comments nication with me was on point. I have been very pleased with all of my service experiences in Towson. Keep up the great service guys!
Business response:
Thank you Tom! We appreciate you leaving such positive feedback!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.9 star rating with 2,859 reviews.
When is MINI open?
MINI is closed now. It will open at 7:30 a.m.