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MINI
- Automotive
- Towson, MD
About this business
Location details
720 Kenilworth Drive, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Great Customer Service!" Amber was very friendly and helpful in keeping me informed of the maintenance of my vehicle while I waited for it's completion. Thank you Amber!
Business response:
Terry, thank you for taking the time to leave us your positive feedback! We are happy to know that Amber was friendly, helpful and informative throughout the maintenance of your vehicle. We appreciate your business and we hope to see you again soon!
"Caring Customer Service" I always have a positive experience with the service department. It is easy to get appointments and the service advisors are very helpful. Jonathan Baron recently went above and beyond to help me with an issue with my Mini - he is the best!
Business response:
Kathi, thank you for taking the time to leave us a positive review and rating! We are happy to know that you always have a positive experience with the Service Department and that it has been easy to get appointments. We are also glad that the service advisors have been helpful, especially Jonathan who recently went above and beyond to help you. We hope that you will continue to visit us in the future!
"Personal service" Yoni was a big help as usual. He addressed all our concerns and did so in a timely manner. Thank you. I appreciate your professionalism and genuine interest. Best, Curt and Maddy
Business response:
Hello, Thank you for your positive review! It's good to know that Yoni provided you with great service. We value your business and look forward to working with you again!
"Best Service Representative In Maryland" I bring my Mini to the Baltimore dealership primarily because of Allen. He is always very polite and professional. He has taken time to get to know me personally and we have become friends. He is always looking after my best interests and only recommends services that are needed. Trusting your Service Advisor is the number one trait I look for in determining where I take my car to get serviced. Steve B
Business response:
Hi Steve, We appreciate you taking the time to share your feedback with us! Allen is happy to be of service and if you need anything at all do not hesitate to reach out.
"i had a wonderful experience ..... " ALLEN WAS PROFESSIONAL AND FRIENDLY AND WAS DEFINITELY LOOKING OUT FOR MY BEST INTEREST ..... I WOULD DEFINITELY RECOMMEND THIS SERVICE DEPARTMENT TO ANYONE THAT OWNED A MINI ...
"Road Hazard Help" Recent road hazard events brought me into Mini of Baltimore a couple times outside scheduled service visits and Allen Rolocut was able to process my vehicle and give me a choice of available loaners as required. Allen ensures my Mini gets a complimentary car wash after service is complete which is always a nice touch. Thanks a bunch :)
"Aimed to please......." Came in for service on my car and Allen Rolocut greeted me very professionaly and made it a point to stay in contact with me daily as to the status of my vehicle, just a he had promised me when entering the dealership. When a situation arose in regards to my car and a possible delay, Allen went out of his way to accommodate me and see that I had my car as soon as possible. His follow-thru and sense of urgency for the customer is so appreciated!! Well done Allen
"Friendly, Relaxing, and Worry-free!" Yoni (Jonathan Baron) is like part of the family, and I always know my Paceman is good hands. The scheduling and loaner reservation process is a breeze on-line. Communication is great, and there have never been any surprises. A trusting relationship will keep me loyal.
"Efficient and professional" When my check engine light came on, Allen was able to schedule me for same day drop off with a loaner. Drop off was efficient. He kept me apprised of repairs needed, as well as insuring that scheduled maintenance items could also be addressed while my Mini was in for service. Allen Rolocut is always polite and professional. So glad I found my Mini at Mini of Baltimore.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.9 star rating with 2,859 reviews.
When is MINI open?
MINI is closed now. It will open at 7:30 a.m.