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MINI
- Automotive
- Towson, MD
About this business
Location details
720 Kenilworth Drive, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Customer service " Allen Rolocut,is an excellent service representative who is very attentive to his customers needs.Thank you Mini for having such a person working for you with excellent customer service skills.
"Allen Rolocut" By far best service manager ever. Allen is the absolute best person to work with. So kind, passionate, and truly cares about his customers. So grateful for him.
"By Far the Best Dealership Ever Worked With" Yoni knows your name, looks you in the eye and provides excellent custmer service and care of your vehicle. He pays attention to detail and makes sure you have a superior experience.
"Saved the Day!" MINI of Baltimore is always easy to get an appointment and they’re always very friendly and helpful to help you figure out what you Recently, I was fearing the end of my MINI and Allen was great. He helped worked my my outside car insurance to help find the best solution and most financially sound solution for me and my repairs! He really saved the day for me!
Business response:
Thank you for the positive review! We're so glad that Allen has earned five-stars from you. He was happy to help you and ensure your satisfaction. Please let us know if we can assist you with anything else in the future.
"Nothing but great things to say about this dealership. " After a wonderful service experience with my last Mini, I came right back here for a new one. Mike helped me find the perfect Mini for my needs and when I asked for a special treatment to my wheels, got me right into the service department. Yoni took wonderful care of me as always and helped put the finishing touches on my new car. I have always had a great experience with the service group here. Who can actually say they like bringing their car in for service? I sure... read more
Business response:
Hi Ashley, thank you for sharing your five-star experience with us! We're pleased that our excellent customer service has earned your recommendation. We're always happy to help you with any of your vehicle needs.
"Exemplary Service " Allen R. Was wonderful to work with from start to finish. He was so helpful and kind and considerate while setting up my check-up appointment. And when I arrived at the dealership for my appointment, he was right there to meet me and explain what the service visit entailed. When the service was completed, I was notified via phone that my Mini was done and I could pick her up. Overall a great experience. Thanks Allen!
Business response:
Thank you for taking the time to recognize Allen! We're glad that he was helpful during your experience with us. We appreciate your feedback, and we look forward to serving you again in the future.
"Outstanding in Every Respect!" I have been dealing with Mini of Baltimore since my first Mini in 2007. Three Minis and 11 years later I still return. Service Representatives like Allen Rolocut makes my decision easy when deciding on who to trust and where to have my Mini serviced. He has always provided outstanding customer service and it's always a pleasure working with him.
Business response:
Thank you for taking the time to leave us a five-star rating and positive review! We are happy to know that you are a loyal customer and that our service representatives help make your experiences with us great, especially Yoni, Allen, Kevin, and Jeff. We are also glad that overall you are always provided with great customer service and we hope that you will continue to visit us in the future! Have a good day!
"Excellent and Best Service Advisor Experience" Yoni, Thanks for the excellent service experience. Service Advisors such as yourself are hard to come by as we dread the idea of having to take our vehicle to get service you make and have always made the service appoint enjoyable and with knowledge base info. Thanks for the great service...!!!!
Business response:
Thank you for taking the time to leave us positive review and rating! We are delighted to know that Yoni provided you with excellent service and always makes your visits enjoyable. We will make sure to share your kind words with Yoni and we hope that you will continue to visit us in the near future!
"An End To Dealership Worries" this was my first time visiting a dealership with my MINI and the first time I had been to a dealer for service in...well, a really long time. previous to this I had visited a mechanic near where I work. mostly because of their shuttle service. the personnel were pretty cool there too. i had a number of concerns i'm not really going to get into and don't really need to as i don't have them anymore. i called Mr. Baron and made an appointment without a transfer of tons of information. the entire ... read more
Business response:
Thank you for taking the time to leave us a positive review and rating! We truly appreciate you choosing us as your dealership to service your vehicle and we are glad to know that you had a great experience with us. We are happy to know that your entire experience was full of pleasant surprises and that Mr.Baron was pleasant friendly, informative, honest and respectful. We are also glad that we were able to help you and we welcome you the MINI of Baltimore County family! We hope to see you again in the future!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.9 star rating with 2,859 reviews.
When is MINI open?
MINI is closed now. It will open at 7:30 a.m.