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MINI
- Automotive
- Towson, MD
About this business
Location details
720 Kenilworth Drive, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Excellent service department" I always enjoy Yoni’s friendly greeting. The service is excellent and always done thoroughly and in a timely way. They keep my mini in good shape and it runs like brand new.
Business response:
Mary, thank you for taking the time to leave us a positive review and rating! We appreciate you being a loyal customer and we are happy to know that Yoni is always friendly and that the service provided is excellent and always done in a thorough and timely manner. We hope that you will continue to visit us in the future! Have a great day!
"Making the main thing the main thing!" My father’s favorite saying was “the main thing is to make the main thing the main thing”. That statement wonderfully represents and epitomizes my recent visit to MINI of Baltimore County and the incredible customer service experience I enjoyed with Allen Rolocut. Everybody has that auto service episode they would like to forget—the kind where the service advisor is half-listening and gives you every indication that he has no real interest in your problem, and he’d be perfectly happy i... read more
Business response:
Thank you for sharing such an outstanding example of the care we have for our customers! We will be sure to thank Allen for providing you with excellent and attentive service during your airbag repair and we look forward to continuing to take care of your MINI.
"Above and beyond service " Mini of Baltimore really went above and beyond to help with my repairs. Allen takes the effort to make sure I am taking advantage of all the offers. And he look for ways I can save on what would otherwise be a very costly repair.
Business response:
Hi Davin, Thanks for taking the time to share your experience with us. We will be sure to let Allen know and thank him for a job well done! Please do not hesitate to reach out to us if you should need us.
"Service Champion and Brand Ambassador" When I think of a service champion, I think of Allen Rolocut. He went above and beyond in delivering an exceptional service experience--showing that he cared about my situation while also showing how he valued the business relationship that I bring to MINI as a loyal customer of more than 8 years. Every interaction with Allen was friendly--helpful and positive. In my book, good customer service means meeting expectations- but excellent customer service means exceeding them (and that's ... read more
Business response:
Jana, thank you for taking the time to leave us your positive feedback! We are happy to know that your experience with us went well and that Allen was great! It is amazing that Allen went above and beyond in delivering exceptional service and showing that he cared for you and acknowledged how loyal of a customer you have been for the past 8 years. It is great that Allen was friendly, helpful, positive and provided excellent customer service. We truly value you as a customer and we hope to see you again soon!
"Mini Service" I have been taking my Mini to Allen Rolocut for probably 8 years. He is the definition of professional and every time I get my car back it runs like new. He always goes above and beyond for the customer in detail explaining the issues and if there is a warranty repair he is always upfront about it. Thanks Allen.
Business response:
Thank you for sharing your outstanding experience with Allen over the past 8 years. He is a great asset and we will be sure to share your feedback with him and the team. Have a great day!
"Mini Service" It is always a pleasure to deal with Mini of Baltimore for my car service. Allen Rolocut provides a personal and professional interface that makes the experience enjoyable.
Business response:
We thank you for taking the time to leave us a five-star rating and great review! It is great to know that you choose us as your dealership and that it is always a pleasure to visit us. We are glad that Allen provides a personal and professional interface that makes the experience enjoyable. We hope that you will continue to visit us in the near future! Have a good day!
""Always Excellent Dependable Service"" I have been relying on the MINI of Baltimore Service Group for over six years to maintain my two Mini Coupes. I would like to thank Yoni Baron and everyone at MINI of Baltimore for always providing me the best possible service and always taking the time to explain the service being performed on my Minis. I have absolute confidence in Yoni's expert service advice and his Mini Cooper expertise. There is no other MINI Cooper dealership that can compare with Mini of Baltimore. Thanks again... read more
Business response:
Thank you for taking the time to leave us a positive review and rating! We are happy to know that you are a loyal customer and that all your experiences with us have been great! It is wonderful that Yoni and the rest of our staff have always been able to provide you with the best possible service and always making sure to explain the service being performed. We truly value you as a customer and we hope to continue to see you in the future!
"As always, excellent." Yoni Baron and the whole service crew make every experience a joy. They are all courteous and professional. They go out of their way to make what can be painful drudgery ("my car is broken!) into a pain-free visit with caring, sensitive professionals. They know their product and care about their customers.
Business response:
Hello, Thank you for sharing your excellent experience working with Yoni and our service team! We're so glad we were able to take care of your concerns. Please let us know if we can do anything else for you.
"Super helpful and friendly " This was my first service visit to MINI of Baltimore. Yoni was great to work with, and I really appreciate that there are service appointments available on Saturdays.
Business response:
Melanie, thank you for taking the time to leave us your positive feedback! We are happy that you came to see us for a service visit and that it went well. It is wonderful that Yoni was great to work with and we are glad you enjoy that our service appointments are available on Saturdays. We hope that you will continue to visit us! Have a good day!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.9 star rating with 2,859 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.