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MINI
- Automotive
- Exton, PA
About this business
Location details
305 W Lincoln Hwy, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I suggest that you not making a 25 word minimum. This can only be a deterrent to your ultimate goal of getting good scores. Is that 25? PS: A password? Really?
this was a most awesome experience. from the drop-off. I drove in having scheduled and anticipating to wait for my vehicle; however after a brief conversation with Melissa I was informed and convinced I would be much more comfortable taking a loaner vehicle until my services (new tires, new brakes, antenna, plugs, wires, and oil change) were complete. the loaner was sitting there awaiting and Melissa had me in the car and on the road in a matter of minutes. the IM notification of services was quite unique and very useful and... read more
Business response:
Awesome! Thank you for the great write up about Melissa! She dives head-first into the Otto's philosophy of customer convenience above all else!
Otto's is an impressive facility. The shop is cleaner than some restaurants, and everyone I dealt with was sharp, polite and clearly well-trained.
Business response:
Thank you! We give it our best to run a tight (and clean) ship!!
My engine light came on, which is always scary, especially when the dealer is an hour away... Otto's was able to get me in immediately on a Saturday and hooked me up with a loader car. Fortunately they were able to diagnose the issue and resolve all in several hours. Even better the parts that needed replacing were under extended warranty and the whole visit did not cost me anything. Preston the service manager and Kyle who did the work, were awesome. The service they provided was outstanding and for someone who is a worrier... read more
Business response:
That's great to hear! Let us worry about your car so you can focus on other things!
Great experience, it was an awesome experience. Really helpful associate! Definitely appreciated his customer service!! Derek was very professional and helpful!! I will definitely recommend to anyone for service or looking for a new mini!!!
Business response:
Awesome!! Derek (aka the Bearded Advisor) does a great job - we're glad you think so too!!
Told them I wanted to make the purchase quick and painless and they did a great job accommodating that. We negotiated the price ahead of time and I was able to send some documentation so when I arrived they had stuff ready to go. Thank you!
Business response:
Thank you! It's our philosophy that our guests' time is the most important thing in the world!
Everyone t this place is great from Chad in sales to Melissa in service. Even the woman. who answers th phone and the on who took. my money.
Business response:
Great to hear - thanks!! A business is only as good as its people!
My overall experience purchasing my very first Mini was great! Pete Barcus is a knowledgeable salesman willing to answer our numerous questions and work with us until we found exactly what we wanted without any pressure. We couldn't be happier with the service we received and would recommend Pete and Otto's to anyone looking for a Mini.
Business response:
Awesome!! Thank you so much for the great words about Pete! We think he's pretty great too!
I was very impressed with all of the staff who work in the service department. They went above and beyond! Thanks so much for the excellent job and customer service.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 2,349 reviews.
When is MINI open?
MINI is closed now. It will open at 9:00 a.m.