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MINI
- Automotive
- Exton, PA
About this business
Location details
305 W Lincoln Hwy, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Customer excellence" Ottos had my Mini for a protracted period of time because of the unavailability of a part and the need to order it from Germany. During that time I was kept apprised of the progress of repairs, provided a courtesy loaner car, and was treated beyond great by Charlotte Smith-Widdis. The quality of work is very good. I cannot describe how well I have been treated by the Ottos’s Team since buying my 2019 JCW Hardtop, I highly recommend the dealership if you are in the market for a MIni. They are excellent.
Business response:
Thank you so much for your nice review! We're sorry about the delay on the part, but glad to hear you are back and motoring in your JCW!
"Time to Upgrade" My 2003 MINI was a bit to small for my growing family so I need to upgrade to a larger car. I loved my '03 MINI and decided to stick with MINI and to give the 4-Door Hardtop a try; in hopes that fitting a child seat in and out would be a bit easier with 4 doors. I check what Otto's had online and then filled out some forms and a little bit later got a call from Derek and set-up a test drive. Derek was very relaxed and didn't pressure me at all and just basically explained all the new features and let the ca... read more
Business response:
Great to hear you stayed with the MINI brand! Even better to hear that Derek provided a great experience!
"Routine maintenance on Mini" This was my first experience with Otto's Mini and I was very much impressed and pleased with the service that I received. I went in for an oil change which was the first one since the car was purchased as a used vehicle in February 2018. Charlotte was a pleasure to deal with and went over everything that was due on the vehicle. The service was prompt and thorough and along with the oil change, the back brakes were also replaced, tires rotated and balanced, and air filter was changed. I had a res... read more
Business response:
Outstanding! That's our goal for you at each visit. Thank you for your kind comments for Charlotte and the Otto's MINI team.
"Wonderful" Pete was very helpful, knowledgeable, and professional. Any questions that were asked via email were always answered promptly. I went to two different Mini dealers and wanted to stay with Otto’s Mini because it is closer to home. And, I’m glad that I did. I recommend both Pete and Otto Mini!
Business response:
Thank you for your ongoing confidence in Otto's MINI. Its great to hear Pete was able to assist you so efficiently.
"Service on my Mini" I am so happy that I have a new service rep. Charlotte is professional, explains issues that are being worked on and has never been confrontational like my previous service rep. She explains the issues well and comes up with alternative plans when something doesn't work for us. Visits to Otto's are not as uncomfortable as they used to be and we no longer look for an alternative place to get my vehicle serviced. Thank you, Charlotte. And Preston, too. I got there early and he opened the door on time and t... read more
Business response:
Thank you for your terrific compliments for Charlotte and Preston. We're so pleased to hear our service team provided the care Otto's MINI strives for every day.
"Great experience" Pete was wonderful to deal with and made the experience from picking out features - to ordering my dream car go smooth. His patience with answering questions was great. From ordering to delivery - the experience was made easy by his ability in knowledge and kindness. Thank you Pete for helping me obtain my dream Mini Clubman!
Business response:
Outstanding! It is always gratifying to hear you've had such a great experience with us. Thank you for your wonderful compliments for Pete and thanks for choosing Otto's MINI.
"Outstanding!" Derek was a joy to work with earlier this month when I traded in my old lease for a new Mini 4 door! Definitely recommend him!
Business response:
We're delighted to hear you enjoyed working with Derek. Enjoy the upcoming holiday season in your new 4 door!
"Love our new Mini!" Derek was so awesome to work with when picking out our new car to lease. He made the process super easy and efficient which is what we were looking for. He walked us through all of the cool little features we would have never noticed on our own with the car and really cool to work with.
Business response:
Great to hear! We believe car buying should be easy, efficient, and FUN! Thank you for your business!
"Best buying experience " I had a fantastic motoring advisor that made the entire process easy and quick. This has been the best car buying experience I’ve had. I love my mini. 😊 thank you to Otto’s and Michael. I will be back to buy another mini from you.
Business response:
Wonderful! Welcome to the Otto's family and enjoy your new MINI!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 2,349 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.