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MINI
- Automotive
- Naperville, IL
About this business
Location details
2491 Aurora Avenue, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mini Paceman Service I recently purchased a secondhand 2013 Paceman for my daughter, and it is our first time owning a Mini Cooper. We went into Bill Jacobs to service our car and Mitch Shefveland walked us through the entire process. He was very welcoming, informative, and personable.
Business response:
Congratulations on your new vehicle, Maureen! We're glad to hear Mitch delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Bill Jacobs Mini Cooper Always thrilled by the service by Mitch and all the service techs at Bill Jacobs Mini. Love my car...lifelong owner.
Business response:
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Mini Service Outstanding as always. Mitch Shefveland is a first ratre listener.
Business response:
Hi Pete Stryker, we are very happy to have provided you with such a positive experience!
Excellent sales and service Worked with me to make the sale and Mitch is there service department had been outstanding
Business response:
Hi Joseph, we are very happy to have provided you with such a positive experience!
Bill Jacobs Mini in Naperville are Fantastic Mitch and crew are responsivie, informative and helpful when it comes to the repairs. Even take the time to explain them to me in a way that I (who know nothing about cars) can understand with out being talked down to (which a lot of other dealers I have been at have done). Repairs were great and completed sooner than estimated. Great group of people.
Business response:
Hi Pam, thank you so much for your positive comments about Bill Jacobs MINI!
Always great service at Bill Jacobs Mini Always greeted so warmly and detailed offering g of services. Had a few questions and requests for my annual maintenance, and Mitch Shefveland who has helped me a few times now, is always great to work with. Waiting area with Starbucks coffee also a plus. Thanks Mitch and Bill Jacobs!!
Business response:
Thank you for taking the time to let us know how we did. We are always more than happy to assist you if anything else comes up. We hope you have a great day!
Always a positive experience. I've been to Bill Jacobs Mini several times, to purchase 2 Cooper's, have routine maintenance, get the car washed, purchase accessories, etc. and have been met with a courteous reception and demeanor every time. I definitely feel welcome and would recommend the dealership to others. For my most recent visit, for maintenance, good upfront discussion on what was to be done, other services to consider, and no pressure whatsoever. Very positive, comfortable and accommodating. Kudos to Mitch S for yo... read more
Business response:
Hello there, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Best arrive around! I started going to Bill Jacobs Mini when Mini of Chicago closed. I was hesitant about the drive , but it has been worth it. I have a 2012 Clubman that I love and want to keep forever. As such, I make sure to follow all maintenance schedules. I met Mitch , the service adviser and it has been smooth sailing ever since. He guides me and recommends and prioritizes what my car needs. Great service and my car will run forever. We were so pleased with the service that we decided to purchase a Countryman and leas... read more
Business response:
Cesar, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! If you have any further questions, please give us a call. We're always happy to help! Drive safe!
Great service I had my car serviced here and worked with Mitch. He was very helpful and a normally painful process was made enjoyable! Great customer service! I won’t take my car anywhere else!
Business response:
Hi Christie! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do! Safe travels!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,819 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 9:00 a.m.