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MINI
- Automotive
- Jacksonville, FL
About this business
Location details
9881 Atlantic Blvd, Jacksonville, FL, 32225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I have purchased three cars from Tom Bush. My most recent purchase was about a month ago. The salespeople there seem to be very knowledgable about the wide variety of inventory they have. Their pre-owned cars are always very clean. I have had no problems with service (although I use my salesman to schedule appointments) and whenever I need a car because one of my cars is in service, they seem more than willing to loan me a vehicle. I definately reccomend cultivating a relationship with a salesperson, this seems to speed up t... read more
Highly professional. Friendly. Accomendating. It was a wonderful experience. Very competent people from sales person,sales manager to finance manager. Tom Bush upper mangement should be very proud of the people working for them. My family and I will definitely come back to Tom Bush for our future purchases.
I have purchased two BMW's and a MINI from Tom Bush and every experience has been top notch! Every employee I have had contact with has exceeded my expectations of what a car dealer should do for their customers. I get preferential treatment when making appointments for service and they manage to always get me in right away. I have had to have my cars in service a few times and my car has always been washed when it was returned to me! I will continue to do business with Tom Bush with mynext car purchase!
The attention to detail was amazing...everything they said they would do and the rates were exactly that. There was no haggling and I found them to be honest and that was refreshing. They walked me through every aspect of the finance and contract...as well as introducing me to the service team as well. GREAT JOB
easy to schedule appointment online and it actually worked in 30 seconds I had an appt, confrimed at 10 pm, serv advisor was freindly work completed on time
No updates on the progress, I had to reach out to find out the part wasn’t in stock. Was ready after the promised day. Pick up was smooth and the cashier was very nice or rating would be lower.
Business response:
This is a concerning review to read, and I do sincerely apologize for the miscommunication that occurred here. While I am pleased to hear that we ultimately provided a smooth service, I also assure you that we will use this as a learning experience and ensure we improve our process going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Shelia Brown - Service Manager - (904) 371-4871
"Don't go to Tom Bush BMW. It's been more than 2 months..." Don't go to Tom Bush BMW. It's been more than 2 months since I purchased my car and I still don't have a tag or title. The amount of time I have wasted with them is well worth the drive to Orlando to go to a dealer with a competent staff. At this point it would have been cheaper for me to drive across the country and buy a car then to do business with Tom Bush BMW.
"I am a repeat BMW customer but this was my first..." I am a repeat BMW customer but this was my first experience working with Tom Bush BMW and most likely my last. My experience finding my vehicle was straight forward with John Banar assisting. After the car was located and the price/financial agreement was set, my experience with this dealership, specifically their financial services department (Sheila Lewis) has been a nightmare. After signing my initial lease, I was called back to the dealership several days later to sig... read more
Business response:
This is a concerning review to read, and it certainly doesn't sound like the organized and professional service we pride ourselves on here. I sincerely apologize for the lack of effective follow-up communication on our end, and I would like to ensure we get this all sorted out for you. Unfortunately, I am unable to find your contact information without a name. Would you consider giving me a call? Thank you, Stephen Aten - eCommerce Director - 904-371-4838
"Was a little upset with my BMW purchase. My sales..." Was a little upset with my BMW purchase. My sales advisor on my test drive advised my first oil change was covered/free. When I signed papers for my purchase, the sale manager advised I had to pay around 100.00 to extend my 3 year service on vehicle. Was unclear of the process for my first oil change. Was extremely upset because I have tiny scratch on my BMW that I addressed with the sales advisor that was was not resolved. First and last time purchasing a BMW with Tom B... read more
Business response:
I'm very sorry to hear that you're upset. We want to be straightforward with our customers and I apologize for any confusion that occurred during your purchase. I would like to help resolve any concerns you might have, but I won't be able to find your contact information from this review. Please give me a call when you have the chance. Thank you, Rob D'Augustinis - New Car Manager - (904) 371-4308
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.1 star rating with 1,496 reviews.
When is MINI open?
MINI is open now. It will close at 8:00 p.m.