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Montway Auto Transport
- Schaumburg, IL
About this business
Montway Auto Transport, Chicago, IL, is a nationwide 5-star rated car shipping company. If you want to ship a car with car shipper experts then you are at the right place. We offer vehicle shipping services with personal approach, dedicated advisors, zero-upfront payment, full insurance coverage, extended hours and work with more than 15k carriers network. We offer car shipping services in Chicago, IL, such as door-to-door auto transport, enclosed auto transport, open auto transport and expedited car shipping. Montway Auto T... read more
Location details
425 N Martingale Rd, Suite 550, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
live chat person not paying attention to details of the order, the autofill portions of your system assign incorrect info and no way to correct some of it. outfit was recommended by travel nurses that have used montway but now I am not so certain.
The setup was easy to contact and fair prices. It got a little confusing, because so many different people from Montway were contacting me. The Transport driver was kind, but communication was very intermittent. The day promised kept shifting several times. I assume he was picking up and unloading new vehicles along the way. This did end up wasting my time a couple times and I missed out on activities and events waiting with a no show. A realistic destination timeline would be far more appreciated than just saying what the c... read more
Initially, customer service was great (although, it started to decline steadily after the initial quote). Because of our circumstances, we paid quite a bit extra (and the full amount upfront) for our car to be picked up on a certain date, and extra for it to be delivered after a certain date. Today (the day before pick up) we are hearing that you are delivering it at the destination early--- which, again, doesn't work for us at all. We are really disappointed at this moment, and hope we can resolve this. We are in the midst ... read more
Having more notice of what documents were needed when the quote was being processed would have better prepared us for having the proper documentation. Also, I have had no information about the fuel levels in the vehicle, or other pre-transport information.
Trouble authorizing payment.
When we called Montway, we agrred to first quote that they sent us ($300 more than rest of the quotes), believing it would be faster, smoother service! Nope, then Montway called 2 days before the pick up and said the new price went up by another $100. Sure, let it be done with. The first transporter cancelled the pick up date multiple times, then finally said that they would be coming in the morning, it became afternoon, and fianlly it was close to midnight. Then he wanted my wife to come to an isolated area of the town like... read more
Deceitful business, they have no clue or contact with the trucking companies they hire to move your vehicle. They take no responsibility of your vehicles location or well-being
Unfortunately, we did NOT experience their motto of "We look forward to delivering your car, and peace of mind." They charged more than they were supposed to and their communication during the process was nonexistent. I hope I never have to ship another car and if I do, I would not go with this company.
Focus on your communication. That's going to be the most important way you'll gain customer trust and where you failed miserably.
Frequently asked questions about Montway Auto Transport
How is Montway Auto Transport rated?
Montway Auto Transport has a 4.7 star rating with 89,534 reviews.
When is Montway Auto Transport open?
Montway Auto Transport is open now. It will close at 9:00 p.m.