Mountainside Fitness

Linda C. 

on Yelp

5 years ago

I have been a member for several years but when I tried to put my membership on hold due to COVID they did not explain that my personal training would not automatically go on hold at the same time and I have called every month and asked them to reverse the charges but they have refused and When I ask for a manager they gave me a corporate number where no one answers the phone and the list of names gives you no indication as to what each persons role is so there is no way to know who to leave a message for. 

Sky C. 

on Yelp

5 years ago

Ive been to gyms all over the world as an athlete and entrepreneur and I must say this Mountainside Fitness on the Tempe river is one of the best gyms Ive ever been to in terms of equipment, views, friendly staff, and value. In California and elsewhere you will not find anything close to this. My membership director Bradley made sign up effortless. Highly recommended!! 

Anthony K. 

on Yelp

5 years ago

I've been a member of MSF for years and I was just told I signed a 6 month contract for personal training when I clearly said it was suppose to be 3 months, back in January to "lower my monthly rate". The result is that I just had to pay my final installment today. The fact that their management on many levels was misleading is borderline criminal. Don't sign up for their personal training. You will regret it. 

Jared W. 

on Yelp

5 years ago

Left a 5 star review earlier about how the handled a sudden need for heart surgery (they told me no worries and closed my account). Turns out they actually didn't do that, as eventually I had calls about collections for unpaid fees. I went in person to try and talk with them about it, and they told me the manager who had closed my account left (why should that affect my account closure) and that I still had to pay the fees. After days of back and forth in which I had to provide documents for my heart surgery, they STILL told... read more

Haleigh A. 

on Yelp

5 years ago

I just started going to this gym recently and I love it. Right now half of the cardio machines are off to create space for the COVID-19, but they always have wipes to clean down equipment. It's small in a way, but it offers a lot for the view and location. Overall, very satisfied that I joined. Heads up: if you do any Olympic lifting, they have a dedicated spot for jus that. 

Mark O. 

on Yelp

5 years ago

Shows absolutely no concern for their workers or customers during the pandemic. Instituting basically no health safety regulations. It's just status quo. Their bottom line is more important than the health of their staff and customers. Even with a sever health problem they insisted that coming to their office was the only way to cancel today. When I got there they tried to shake me down for a couple hundred dollars. If you can't keep your obligation of providing a safe environment, why should I have to keep my obligation of ... read more

Ginny M. 

on Yelp

6 years ago

Pretty bad. Looks nice when you take the tour but once I joined I started noticing all the details. They never have any disinfectant wipes despite having multiple (empty) dispensers. So, machines are quite dirty and dripping with other people's sweat. If you look at the windows they are also filthy, with stuff (I'm assuming sweat) splattered, dripping, and dried on the inside (outside is dirty too but I don't really care about that). Is always quite hot inside the gym and i think they use fragrance to cover up the smell in t... read more

Dan S. 

on Yelp

6 years ago

I've been to a lot of different fitness centers. While on vacation in the Phoenix area I decided to try out a few gyms. I was able to obtain a 7 day pass to mountainside fitness. The plan was to try a few different ones. However, I never left the scenic Scottsdale location. If the views aren't enough, the equipment is top notch. The staff is friendly and the gym itself was spotless. This is definitely one of the top gyms. The view from the treadmill never got old. If you're into fitness, and you'd rather see scenery that doe... read more

Mark G. 

on Yelp

6 years ago

Rude staff. Limited equipment. Wanna-be BigBox Fitness corporate mindset. Joined month to month. Stopped coming in. Don't owe you any money and never used you on months after I stopped paying my month to month. Spoke to them on the phone to cancel. Incessant phone call harassment saying they will send me to collections even after knowing I have not come in at all and was month to month. Now they want me to come in and sign a paper cancellation (on carbon paper I assume so they have copies??... its 2020 guys, get with it and ... read more