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300 E Rio Salado Pkwy., Ste 102, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Shows absolutely no concern for their workers or customers during the pandemic. Instituting basically no health safety regulations. It's just status quo. Their bottom line is more important than the health of their staff and customers. Even with a sever health problem they insisted that coming to their office was the only way to cancel today. When I got there they tried to shake me down for a couple hundred dollars. If you can't keep your obligation of providing a safe environment, why should I have to keep my obligation of ... read more
Business response:
Mark - We would appreciate a chance to improve your experience with us. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you!
Pretty bad. Looks nice when you take the tour but once I joined I started noticing all the details. They never have any disinfectant wipes despite having multiple (empty) dispensers. So, machines are quite dirty and dripping with other people's sweat. If you look at the windows they are also filthy, with stuff (I'm assuming sweat) splattered, dripping, and dried on the inside (outside is dirty too but I don't really care about that). Is always quite hot inside the gym and i think they use fragrance to cover up the smell in t... read more
Business response:
Ginny, thank you for taking the time to post your review. I was hoping I could get a little more information on your experience so that we can better assist you, as well as make sure this does not happen again. We will be reaching out shortly.
I've been to a lot of different fitness centers. While on vacation in the Phoenix area I decided to try out a few gyms. I was able to obtain a 7 day pass to mountainside fitness. The plan was to try a few different ones. However, I never left the scenic Scottsdale location. If the views aren't enough, the equipment is top notch. The staff is friendly and the gym itself was spotless. This is definitely one of the top gyms. The view from the treadmill never got old. If you're into fitness, and you'd rather see scenery that doe... read more
Business response:
Dan, We really appreciate you taking the time to share your experience with us. We look forward to seeing you in the club again.
Rude staff. Limited equipment. Wanna-be BigBox Fitness corporate mindset. Joined month to month. Stopped coming in. Don't owe you any money and never used you on months after I stopped paying my month to month. Spoke to them on the phone to cancel. Incessant phone call harassment saying they will send me to collections even after knowing I have not come in at all and was month to month. Now they want me to come in and sign a paper cancellation (on carbon paper I assume so they have copies??... its 2020 guys, get with it and ... read more
Sad to not be writing a better review. Few things to note going into this review. I've been coming for years and as a whole it's an okay gym. Not the best Mountainside location as it's small and constantly pretty full. Equipment is always broken or being used and if you come at popular times be prepared to have to switch up your workout wait for what you want. The staff is also great never had any issues and helped me with all my billing questions. Mind you none of these reasons are reasons for lower review. I write this rev... read more
Business response:
Melanie, We would appreciate a chance to improve your experience with us. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you!
The gym had very nice equipment plus a great view! Colin working front desk was also very kind and helpful.
Business response:
Anders, Thank you for taking the time to leave us a 5-star review, we really appreciate it. We strive to make all our members happy and feel good at our gym, so any feedback is always appreciated! Have a great week!
The environment here doesn't encourage being mindful of time on equipment and/or communal collaboration. The few times I've mentioned it to the staff, I've been told that whoever is literally "touching" the equipment has ownership over it, so "find something else to work with..." Definitely tired of waiting for people to get off the machines while they're checking Snapchat between sets. Cancelled my membership to switch somewhere actually focused on athletics and fitness, since a track workout would be more beneficial than w... read more
Business response:
Aaron, We would appreciate a chance to improve your experience with us. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you!
The Mountainside Fitness found in Tempe is a great place to knock out those workouts. The staff is incredibly friendly and they keep their facility super clean at all times. The view from this gym is unbelievable, it looks out over all of Tempe Town Lake. Imagine working out with that kind a view, the motivation sky rockets! I definitely recommend giving this gym a tour, it could be your next favorite place to be!
Business response:
Rachel, Thank you for taking the time to leave us a 5-star review, we really appreciate it. We strive to make all our members happy and feel good at our gym, so any feedback is always appreciated! Have a great week!
I had a bad experience with this gym. This gym had the highest ratings near me and had the best reviews as well. I went online and they offered a "free 5 day-pass". When I completed the form to get the free 5 day pass, a message popped up saying to show this confirmation to the gym to use the 5 day pass and that I needed an AZ ID to use the pass. I had just moved to Tempe from out of state a week earlier and still had my Wisconsin State ID. So to save myself from potentially wasting my time, I called up the gym and to... read more
Business response:
Hi Alex. I just replied to your email to let you know that yes, you were correct. As long as you show proof of residency, you can try us out. I have already forwarded this experience to our manager in Tempe so we can have better consistency in communications. I truly apologize for the inconvenience. We have 16 other locations in the valley. We hope that you try us again in the future!
Mountainside Fitness has a 4.4 star rating with 756 reviews.
Mountainside Fitness is open now. It will close at 11:00 p.m.