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Mountainside Fitness
- Gyms
- Phoenix, AZ
About this business
Location details
2655 W Carefree Hwy, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
After going to LA Fitness (moon valley) for about 12 years my wife and I finally made a decision to make the switch and join this gym. This was mainly because of the location, plus the new one is opening at happy valley which is even going to be closer to me so the convenience factor played the biggest role in my decision. Anyways, the gym is different and so is the equipment so I knew it would take some time to adjust. But after attending mountainside for few weeks I'm definitely a bit frustrated and I kinda regret my decis... read more
Business response:
Mesut, We appreciate you taking the time to share your review and we hear your concerns. We already have taken steps to rectify this situation based on your comments. Additionally, we have recently replaced a complete line of equipment at our Carefree location and have plans to upgrade more equipment. We love to hear from our members as they are a source of some of the best ideas that make our clubs the best they can be. With that said, please never hesitate to communicate with our General Manager as it is always helpful a... read more
I have going to this location for awhile and take my kids to the child care. My kids keep getting sick from this location and today I know why. The children's club manager is negligent in that she allows sick kids into the club. This morning I saw a very sick child in the kid's club area and I informed them that the kid looked sick. They said it was okay because the mother said "the child is on antibiotics, so it's okay." The poor child appeared very miserable and snot covered his face. I told the kid's manager about how the... read more
Business response:
Diane, we understand your frustration. We do have a clear and strict policy on sick children and we do not allow any child into our MKids childcare if they are sick. We do recognize that there are times when a child may appear to have signs of illness but the parent's have provided a doctor's note verifying that their child is not ill or contagious. Our managers do require this note as we do not want to put any other children at risk.
This is the only gym I've been to aside from ones on university campuses and I really enjoy coming here. The staff is super friendly, the facility and locker rooms are clean. For $44/mo you get unlimited access to the gym and classes - yoga, Pilates, Zumba, etc. The rate goes down to $38/mo if you sign the yearly contract. You also get guest passes and can bring in family members for free every Sunday. I especially like the fact that they're open pretty late (until 11 pm weekdays and 9 pm weekends), since I'm a habitual nigh... read more
Business response:
Thanks for the review Kristin, we are glad to hear you are enjoying our club and taking advantage of all Mountainside Fitness has to offer. We do want to note that the monthly rate for an individual membership is $44/month on a month to month agreement and $37.85/month for a year contract. This does include the 80+ classes per week, use of the full service locker rooms, towel service, state of the art cardio and weight equipment and more. Do note that for the safety of our members our guest pass policy has recently changed:... read more
Chase is the dude! His customer service is above and beyond, will do anything to help out a gym member, more than they deserve. Thank you chase!
Business response:
Thank Brooke, we are happy to hear that Chase is assisting you with your needs and will definitely let his managers know. Appreciate you as a member and please let us know if there is ever anything we can do to make your time with Mountainside Fitness the best it can be!
Came into the gym spoke to Jeremy took a tour of the gym got my 5 day pass can't wait to start very impressed with the setting of the gym
There are some positives to this gym and some negatives. Unfortunately there isn't a 2.5 point rating which is really what is should be. The equipment is older, not always working properly, and in comparisons to other gyms, am also a LA Fitness member and have been since 1993, I think this club has a bit of work to do. On the other hand, the gym is always clean, there are towels available, the locker rooms seem to be kept up, and staff seem to be pretty good. I use this gym mostly because am working on getting back into shap... read more
Business response:
Antonio, thank you for taking the time to review Mountainside Fitness. We take pride in providing our members with the best equipment and options for their workout. We will pass along your experience to our management team. If there is any additional information such as which equipment you are referring to, please DM me so that I can be more specific as to what areas may need focus. We want to make sure your time at Mountainside Fitness is the best it can be and welcome your feedback always. Thank you for being a member... read more
I have attended the Surprise, Peoria and North Phoenix locations. I had a really bad experience at the North Phoenix location. I was looking for a mat area to stretch before my spin class. The only mat I could find was apparently some private class. It was not clearly marked as private. I was treated very rudely and abrasively. I tried another area for stretching but the private class took all the mats. It should have been clearly labeled as private and members should not have to go without club amenities like a mat to stret... read more
Love the classes, just wish they had more. Forget about taking a class on Friday Sat or Sun. Those are my days off and I wanna sleep in. But you have to get in early and few classes to choose from. Daycare is revamped with a new crew. Daycare closes at 3 on Sunday. Can you please stay open till 5 at least? All these things are not brought up when you sign the contract. So get a month to month membership. Staff is friendly, love Lori and her yoga class. She's so great!!
Courtney at guest services is so rude and un professional. She gave me a hard time about a promotion I brought in, sent directly from mountain side! She was rude about the situation, didn't explain anything and then didn't even honor the entire promo as there was other free things included. She is always on her cell phone, and then never at the desk where she should be working, but up walking and talking to people or in the child care area talking with her children she leaves in there all day. I am not the only one that noti... read more
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.4 star rating with 684 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is open now. It will close at 11:00 p.m.