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Mountainside Fitness
- Gyms
- Surprise, AZ
About this business
Location details
15455 W Bell Rd, Surprise, AZ, 85374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
It's a bit pricey but worth every penny. It's always clean and the staff are friendly and welcoming. I get personal training twice a week with Mac and he is absolutely amazing. I've struggled with getting back into it and my own personal issues and he's been nothing but understanding. He's tailored his workouts to fit what I want to achieve and never questions it. His energy is amazing and even though I'm cursing him out in my head... I'm still laughing on the outside. If you get personal training go with him! Or just go wit... read more
Business response:
Brittney, We're so happy to have you in the Mountainside family! Thank you for your kind comments, and we hope to continue to see you in our facility!
"You only have 1 body! Might as well make it good" It honestly took me awhile to jump on board getting a gym membership. I'm so glad I made the leap and checked this place out as intimidated I was being in a new gym with new people. Honestly, everyone was so nice when i first walked in with my husband and my toddler. The girl at the front desk had us fill out a form to give to the membership coordinator staff and within 5 min, we were seen. She even recommended to see the child care which I am impressed about. We dropped the... read more
Business response:
Jam, Thank you for your membership! We're so happy to have you in the Mountainside family, we wish you the best in 2019!
Besides all the great classes, high tech machines and amenities, the staff is super friendly and my children LOVE the kids place. I think that's what sets this gym a part from all the rest. I mean, my kids beg every day to go. They're my motivation when I don't want to workout;) The best part about the gym however, is how the manager listens when you make a request or have any issue. I nervously addressed a concern to her via email and she not only replied with the kindest most understanding response but immediately remedied... read more
Business response:
Becky, We're so happy to have you in the Mountainside family! Thank you for your continued business and we hope you have a wonderful remainder of 2019.
Great gym! The staff is super friendly and helpful, the personal trainers and supportive and inspiring. Regardless of whether you're more into cardio or weight lifting, this gym has it all. You can train on your own time or you can attend daily group exercises like spin class, yoga, pilates, and more! They have a steam room in the locker rooms, a tanning salon, a massage parlor, a giant movie area for when you just want to relax, and a cafe/smoothie bar for a pre or post workout shake! I would recommend this gym to anyone wh... read more
Business response:
Sarah, We're so happy to have you in the Mountainside family! Thank you for your kind comments, we hope you have a wonderful 2019.
I'm used to the high quality, cleanliness and cutting-edge equipment of other Mountainside gyms. This gym is a step behind. Walking in, you feel as though you stepped into a gym that hasn't been updated in decades. The childcare looks worn, dirty and has a funk to it. The entire gym has a haze to the air and the equipment itself looks old with cracks in some of the padding. Disappointed overall.
I was very nervous to go here being pretty much the only gym in surprise and being worried about it being to crowded. But after going for a few months now I love it! So glad I decided to join. Mondays are always crazy busy but it's still manageable.
Business response:
Thanks for your review Sheena, we are very happy to hear you are enjoying your time at Mountainside Fitness Surprise. Appreciate having you as a Member and if you ever need any assist with something, our staff is always glad to help out.
Look no further, you have found the best gym in the West valley! I have been a member at a few different gyms out here in surprise and mountainside is by far the best. From the wonderful and professional services provided by all that work there to the up to date equipment and resources available to the members this gym is of the highest quality. Let's talk cleanliness...again mountainside is the best. The locker rooms, equipment and out on the floors this place is probably the cleanest gym I've attended. My kids and I absolu... read more
All members notice this, you are a none membership contract and pay first and last month when sign up. when i canceled my membership because complain of sanitation issues in steam room and sauna room, they not take care of it and one of the club manager kick me out, and they never refund my money for my last month they keep because they just pay 2 days for that month after cancel, so they still keeping my last month pay when i join in, Hope all members notice this, and that how they run their business. Watch a video in ... read more
Business response:
Timmy, thank you for speaking with our General Manager about your concerns. We are always open to our Members concerns and suggestions and in your case our GM was doing everything she could to assist you with this matter and had made attempts to satisfy your requests. We are sorry to hear you felt the need to cancel your membership.
Their response to me having to charge them back after canceling my membership was that they are transparent about their contracts (see pic). I would recommend to anyone looking for a gym to pay attention to the transparency they speak of - After proving to them via email, that I canceled with one of their team members, they refused to give me my money back, then they challenged my chargeback afterwards. Keep in mind, it's difficult to challenge a bank chargeback. You have to do some work and jump through hoops. I had proof o... read more
Business response:
Chad, we understand that there is some miscommunication and want to clarify some things. With all our contracts it is noted that if the Member does not cancel as per our cancellation policy or renew the contract, the status of the Member will go to month to month. This was communicated to you in September 2016 and we have no record of you coming in to cancel your membership and were not aware you wanted to cancel until after your membership went to month to month status. We do pride ourselves on being very transparent and... read more
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.5 star rating with 1,217 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is open now. It will close at 9:00 p.m.