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Mountainside Fitness
- Gyms
- Surprise, AZ
About this business
Location details
15455 W Bell Rd, Surprise, AZ, 85374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
I love this gym!! I have been going to the gym for about 4 years and I know most of the staff. They are always updating their equipment and have plenty of machines to workout on, I never have to wait. The yoga is amazing! I haven't tried the other classes, but I have heard they are great! I really appreciate the way the Personal Training department does business. Anthony talks to you about training but doesn't push it on you, if you want it you will buy it. I have signed up for training twice within the 4 years at 2 differen... read more
Business response:
Jessica, we appreciate you taking the time to review our club, and for your kind words about the club and our Personal Training Staff. We are glad to see you taking advantage of all Mountainside Fitness has to offer and making your health a priority. If there is ever any questions, comments or concerns, please let our GM know. Thanks for being a valued Member at Mountainside Fitness.
I was back in Arizona visiting my parents with my boy pal and we wanted to try out this gym so we got the 5-day pass. This gym was something else! PRICE & ENVIRONMENT (4/5) Membership was $44 per month at the time that we visited. This included access to basically everything, some items (from what I remember) from the cafe, saunas, and of course a full gym with lots of free weights and machines. This gym's machines weren't the newest but they also weren't badly beaten and there also is a basketball court. There even is a roc... read more
Business response:
Cleo, thanks for spending some of your time visiting home hanging out with us. We are really glad you and your boy pal chose to workout with us on your vacation. We appreciate you taking time to review the club as well as call out our staff as they are truly amazing! Hope we see you when you are back in Arizona.
My kids are no longer at the age where I need to use the daycare so it seems the Magic has worn off here... outdated equipment, bogus fees each year, not the cleanest anymore, and I cancelled. I wish there was a nice clean gym with good classes in surprise
Business response:
Greta, we are sorry to read you have not been to the club in a while. Since you have been to the club we have made some upgrades adding over 40 pieces of Brand New Cardio Equipment, added our Peak Performance Zone, a new cycle studio, and more. We'd love to have you come check out the improvements that were made, just come see our GM, she will take care of you and get you set up as our guest.
Machines are not clean or maintained by staff. There is dust and when the front desk was told they didn't do anything. It remained dusty and gross for weeks and weeks which makes me wonder what else is not clean...
Business response:
Mj, we understand your concerns. Do note we have a cleaning crew that services our clubs each day in addition to the front desk staff continually performs floor walks to ensure cleanliness of the club. Cleanliness is a top priority of ours. If you have any additional concerns, please let our General Manager know as she is always open to discuss and improve your experience at Mountainside Fitness. She would also be happy to walk the floor with you to address your concerns on site.
When you change your "guest policy" without notification & charge on the first time for a 12 year old. "There is nothing we can do". Terrible customer service.
Business response:
Jennifer, we understand your frustration and are sorry for any confusion. Do note that we did send communication via email to all members as well as posted throughout the club. Our new policy has been put in place for the safety of our members.
We love mountainside fitness. The facilities are clean and the machines are well kept. The locker room provides dry and wet sauna for after your workout. The staff is very helpful and friendly. They also provide quality childcare for those with children. Our kids love to go to the gym which helps us stay motivated to keep going. The prices are very affordable for all that you get.
Business response:
Tim, we are so happy to hear that you and your family are enjoying your membership at Mountainside Fitness Surprise, and that you are taking advantage of our steam room and saunas, childcare etc. If you ever have any concerns or questions, do not hesitate to speak with our GM Jenny, she is always available. Thanks for being a member.
I am not a member of the gym, which is beautiful, but had the best massage from their massage therapist, Tracy Fate! She gives you exactly what you ask for and won't leave you hurting, if your like me and want a light-med pressure. I will definitely be back!! Great prices and worth every penny.
Mountain Side is well equipped, clean with a friendly staff with beautiful amenities. Lots of group exercise classes, clean locker rooms. The only thing I'd like to see is more lighter Dumb Bells for women and light lifters . I am a 39 year veteran of the Health and Fitness industry so my opinion does count for something
Business response:
Dave Thank you for taking the time to review Mountainside and to sharing your ideas, we will pass them along to our club management. We are glad to hear you are taking advantage of your membership and we appreciate having you as a member.
I'm a fan of the amenities but I'm not really impressed with the actual gym. The cardio equipment is super dirty and the treadmills need some serious TLC. I was pretty grossed out and there wasn't very many cleaning stations, people are lazy even at the gym. Please add more and more hand sanitizer. Staff was your typical gym staff young and bored, sales person was super nice though which I was happy about I had shopped that gym about 3 times (this time actually getting a pass) and she was the only one that was full disclosur... read more
Business response:
Samantha, thank you for your review. We are committed to providing a clean environment at all our clubs and noting that during peak hours this can be a challenge. With that said, the club has 12 wipe dispensers, 4 hand sanitizer stations + free towel service available, and we do encourage our members to wipe down equipment after use. In addition, we have a full time cleaning crew, as well as staff and management that walk the club, clean and organize. We do get a lot of praise from our current member base on our attent... read more
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.5 star rating with 1,138 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is closed now. It will open at 4:30 a.m.