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Mustang Creek Estates of Frisco
- Assisted Living Facilities
- Frisco, TX
About this business
Location details
1200 West Main Street, Frisco, TX, 75033, United States
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Staff is great. All appear to be concerned about their residents. Administrative and programming are very helpful, understanding and easy to communicate with. Doing some difficult situations with mother they have been very considerate and willing to help in anyway they can. Facilities are clean, secure and the meals are appropriate and timely. I appreciate what this facility has done for my mother at this point. I would not hesitate to recommend Mustang Creek Estates.
The caregivers are so sweet to my mom and the other residents there. Means so much to my wife and I.
Business response:
We appreciate the kind words about our staff and it means to much to us to hear how sweet they are to your loved one! If there is anything else we can do for you, please let us know. Thank you for sharing your experience!
Good for the price but understaffed. My mother falls at least once a week and is usually dirty when I visit because she is difficult to bathe. The staff are kind but have heavy attrition. Would be better with lower staff to resident ratio, even if unskilled just to monitor residents.
The staff and the aides at Mustang Creek are professional and friendly. My mom has had many health issues and they have been right on top of everything for her. The house and kitchen are always clean and my mom’s room is always maintained. Cannot recommend Mustang Creek enough!
Business response:
Lori - we truly appreciate you sharing your experience with Mustang Creek! We are so proud to hear that our team members have been a valuable support in meeting her needs. Thank you for your kind words about our staff, we are happy to hear how friendly they are. If there is anything else we can do for you, please let us know. Thank you for your recommendation!
Salesman was very informative, supportive & kind. Move in was a bit shakey but turned out great. The house my mom is I. Has quite a few I. Hospital beds. Probably would have liked to have her in a more social house but they do work to keep her entertained.
Business response:
Linda - we are delighted to hear that our Sales Director was such a valuable resource for you from the beginning of your journey with us! We have a wonderful Activity Director and an Activity Assistant, who are dedicated to providing activities to all of our residents. Our residents are welcome to enjoy activities in all of our houses, getting to know all of the residents who are part of the Mustang Creek family. If there is anything else we can do for you or your loved one, please let us know!
My uncle moved to Mustang Creek Estates a few months ago. So far, we have been impressed with the friendliness of the staff and the layout of the different buildings. We like that there are separate units on the campus to choose from depending on the residents' needs. Plus, the seniors get a lot of individual, positive attention since each unit houses a small group of seniors. Overall, my uncle has made an easy transition from living on his own to living at Mustang Creek, and we have been very pleased.
Business response:
We are so thrilled to hear that you and your loved one have had such a positive experience with us! We are proud of our home-like model, with individual houses, to allow our residents to feel truly comfortable. We are especially grateful that you recognized the thoughtful, individualized care that we strive to provide for each resident. Thank you for sharing your feedback and experience, please feel free to reach out to us for any additional support you may need!
[name removed] (sales director) was so kind and caring. My Mom fell at a different facility. [name removed] was quick to give her an ice pack and he checked on her all that day and the next day! (Even though it had nothing to do with his facility.) He was quick to help us with any questions we had and to facilitate info we needed done. [name removed] was also amazing and helped us do all paperwork etc. that we needed done. We needed placement very quickly and they helped that happen. We had a great experience and were very i... read more
Business response:
Shannon - we are so proud to hear how our team went above and beyond for your loved one! We truly appreciate the kind words about our Sales Director. Thank you for sharing your experience and we are so happy to have you and your loved one apart of the Mustang Creek family!
Not enough supervision of residents in my opinion. Room size good. Meal portions small. But I know my dad has a better appetite than people his age.
Business response:
Thank you for sharing your experience! At Mustang Creek, we staff above industry standards to ensure every resident receives the care they deserve. We are proud that our residents enjoy our meals - there's always the option for seconds or even thirds! Plus, snacks are available throughout the day for anyone who wants one between meals. We truly appreciate your feedback, if there is anything else we can assist with, please don't hesitate to reach out!
Let me preface my answers first. Our experience with Mustang Creek has been a rollercoaster. When we first got there I would have answered 5 for all the questions. There are new people in charge now and things have changed. Still a nice place. They just hired a new cleaning person. Just hired a new activity director so things are just starting up. It's still the best priced place we have seen. The worst part of it is management. They are in charge of hiring and firing. They seem to let go the good workers and keep some bad o... read more
Frequently asked questions about Mustang Creek Estates of Frisco
How is Mustang Creek Estates of Frisco rated?
Mustang Creek Estates of Frisco has a 3.9 star rating with 221 reviews.
When is Mustang Creek Estates of Frisco open?
Mustang Creek Estates of Frisco is open now. It is open 24/7.