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Naperville Animal Hospital
- Veterinarians
- Naperville, IL
About this business
Location details
1023 E Ogden Ave, Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 2:00 p.m. |
If I need to single out one person, it would be Dr. Tom. He was a great help to me when my Bichon (Mongo) had mouth cancer. Dr. Tom is very caring and his love for his profession is very obvious. We now have another Bichon (Mojo) and is receiving excellant care. I appreciate the emails when shots are due and the quickness when attending the office. My only complaint with this office is when my first dog had died and I started taking Mojo in for her puppy shots I was not happy when they kept losing my file, which did hap... read more
I love the convenience of first come, first serve rather than needing to make an appointment. With how busy life can get this is a HUGE perk of going to NAH. I have been taking my animals there since 1999 and have only had a couple of vets that I didn't completely feel comfortable with. However, it has been a very long time since I was dissatisfied with the service. I have been to NAH with many animals through the years and here are some of the stories: When my 10 year old dog tore her ACL (that's not what they call i... read more
Over the last 18 years, and after trying several other area Veterinary Clinics, NAH has given superior care to our 3 dogs and one cat. Dr. Tom and staff are the best we have found. They have beautifully guided us through animal maintenance, injuries, illness, behavioral issues, and even though end of life care/euthanasia. They are knowledgeable, professional, and kind. Their prices are reasonable for veterinary care, and we have never felt pressure for expensive or unnecessary procedures. We have moved twice in the 18 years,... read more
Dr. Harris was WONDERFUL with my pittie and with me. I was hysterical and crying and he was able to calm me down. My pittie was very well taken care of. I couldn't have asked for a better experience! Dr. Harris also gave me pointers to take blood out of my jeans which actually worked:)
Would not recommend going here for anything! I took my 8 week old puppy here for a first puppy appointment and I had suspicions he may have a parasite. They tested his feces twice and it took over 2 weeks to hear back from them when I was told 24-48 hours. When I did hear back they told me he was negative both times after I expressed my concerns that something was wrong. They told me to buy a gut biome food for adult dogs and gave me no instructions on how much to give him or if it was safe for a puppy to be on adult food. A... read more
Business response:
Thank you for taking time to chat about this the other day. As I stated, we utilize an off-site lab to ensure we are doing the best for your pet. Those lab results do not concur with the lab used at the other vet, which is why we would appreciate the opportunity to review and understand the differences in testing methods and results. I would still love an opportunity to have Dr. Mirabella review those other lab results and compare to ours to better understand what may have led to the different outcomes. You can e-mail them t... read more
Would not recommend them for anything serious. They totally fumbled diagnosis and treatment of my dog's mast cell tumor(s). Which lead to a stressful (and expensive) ER vet visit 3 days later which could have been avoided. Very glad we found a new vet immediately and I'm (happily) shocked by the difference in communication, information, and treatment plan by the new vet's office.
Business response:
I am so incredibly sorry to hear about your experience. I would love to get some more details surrounding this, so that I can work with our medical team on a case review. Please reach out to me directly at 630-355-5300. I am easily reached Monday through Friday. - Vanna, Hospital Manager
The front staff is terrible. I tried picking my cat up after they called and they made me wait three hours. I was literally the only person left, and the front staff ignored me multiple times when I went to the desk and then disappeared. I called them on the phone WHILE SITTING in their waiting room. The person who answered said my cat was ready and when was I picking them up? Never returning to this sh#T hole.
Business response:
It's regrettable to hear about your experience. Please feel free to reach out to me at (630) 355-5300 to discuss this further. - Vanna, Hospital Manager
I have been taking my pets to Naperville animal Hospital for check ups and grooming for years.This is the first time we had problems in Grooming. I took my 3 dogs to get groomed by Gaby and after the visit they're not acting like themselves. We never had issues with the groomers but after this appointment I'm questioning if I want continue having my dogs get groomed here. They are usually full of energy and happy but now they seem depressed, anxious, and guarded like they might not been taking care of properly and they're r... read more
Business response:
We sincerely apologize for falling short in providing grooming services for your dogs and for the distressing experience you and your pets have had. We take the health and well-being of all animals in our care very seriously. Thank you for giving us the opportunity to chat yesterday to address your concerns, understand what happened during the grooming session, and ensure your dogs receive proper care for their eye infections. Your satisfaction and your pets' health are our top priorities, and we want to make this right.
I took my precious cat shortcake to get groomed and get nails clipped. They ask you to get there very early, which I did, but when they did not call me within 34 hours, I called them to find out what the delay was. All I was told was that they would call me when she was ready to be picked up. I got tired of waiting a few more hours so I went over there and they got her ready for me to leave with her. When I got home with her, shortcake was not my cat. She went from a lovable cuddly cat, who needed to be my shadow to a cat th... read more
Business response:
Thank you again for calling last month to discuss this. We sincerely hope Biscotti and Shortcake are doing well. If you need further assistance, please reach out to the Hospital Manager again.
Frequently asked questions about Naperville Animal Hospital
How is Naperville Animal Hospital rated?
Naperville Animal Hospital has a 4.1 star rating with 1,898 reviews.
When is Naperville Animal Hospital open?
Naperville Animal Hospital is closed now. It will open at 7:00 a.m.