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Naperville Animal Hospital
- Veterinarians
- Naperville, IL
About this business
Location details
1023 E Ogden Ave, Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 2:00 p.m. |
Abusive, Money hungry, uneducated vet clinic !!! Don't trust them with your dog they will mis-diagnose and ABUSE them when they take them in the back. They are very rough with the dogs and will yank them by the neck, their staff members will slam dogs down on the table and I've even gone as far as hearing someone hit an animal. That is why I would never let my dog go in the back by herself. Mirabella when you came in the room you said your staff was crying how are they crying now? When you didn't want to have a conversation... read more
Business response:
Sarah, We are sorry your dog has allergies, we are sorry you are not in a good place with your health BUT at no time is our staff to be treated poorly, disrespected and spoken to the way you did yesterday. ZERO TOLERANCE!! We are in this business for the love of animals so for someone to say that we are abusive is completely absurd. DR. MIRABELLA is the back bone and leader of our practice who fully supports her staff. The disrespect you showed DR. MIRABELLA will 100% not be tolerated. Unfortunately, allergies do not go awa... read more
Very frustrating. The staff is kind however they do not take appointments and thus have experienced wait times up to an hour and a half prior to even being put into a room for an exam. My family has paid monthly for wellness plans at NAH for both dogs but what good is it if we can not actually get our pets to be seen within a timely manner. It is hard to accommodate an unscheduled 3 hour time frame with 2 working parents and 3 children.
Business response:
Greetings Anna, Thank you for sharing your feedback about your experience at Naperville Animal Hospital. We truly apologize for any inconvenience or frustration you and your family may have experienced due to our wait times and scheduling practices. We do not take appointments so we are able to accommodate same-day walk-ins for emergencies or urgent care. This can sometimes result in longer wait times than anticipated. We understand your concerns and we are committed to making improvements to ensure a more efficient and tim... read more
Today, I tried to visit Naperville Animal Hospital because I was concerned about my dog developing an ear infection. I arrived at the hospital at exactly 5:10 pm and was refused service. Note to potential customers they only accept walk ins. On their site had a red banner stating last check in is at 5:30 pm and I arrived at 5:10 pm with an excuse they were busy earlier in the day. There was no noticed on their site stated otherwise. I watched another person get their name called while I being denied service. This was unaccep... read more
This place ripped me off. We paid for exam for our dog. They didn't do anything by just take our money. The specialist that we went last week told us that they didn't do any exams on my dog. I'm very disappointed and upset with this place. I can't believe it! I have a 33 thousand followers Facebook page. And of course I'm gonna advise people about this place!
I will give them -10 rating if that's available. They are a curse for pets. Absolutely inconsiderate staff at the reception and they should be fired. They told me 10 mins wait on phone. After reaching there they told 30 mins. It was 2 hrs wait. Post that they made us wait for 45 mins with no communication. Our pet was shivering with anxiety. After complaining they said we are next in line. Again we had to wait for 30 mins. We had to walk out with no treatment. If you hate your pets pls visit Naperville hospital
Business response:
Ashish, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time and to our understanding you came in 2 hours after your initial call which led to more clients coming in to us as well as emergencies. Emergency cases do take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and if you change your mind an... read more
Offer "call ahead" appt to ALL individuals. It was a 3.5hr vet appt. I have NEVER spent that much time at a vet and I've had pets my entire life. We found out as we were sitting there for over an hour we could have done call ahead. Went back to our original vet for more organization and better communication.
Business response:
Holly, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
We've been taking our two dogs here for years now but recently the wait to see a vet has gotten out of control. Two hours to see a vet on a Friday morning is unacceptable and for some reason NAM won't take appointments. We're sad to leave but we'll be taking our dogs elsewhere.
Business response:
Mr. Nystrom, we know your time is valuable and we do our best to have everyone seen in a timely manner. As you know we are a walk-in clinic we cannot always predict the wait-time. We appreciate you taking the time to write the review and give us feedback. If there is anything we can do in the future please don't hesitate to reach out to someone on the management team.
This place is a joke. It is insanely crowded, completely unorganized and the front desk help is unprofessional. Aside from that, the care given is nothing special and they try to over charge you every chance they get. I will no longer be taking my pet here and have found a much better vet.
Business response:
Emma, we are truly sorry to hear you had a negative experience with us. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously and will do our best to improve. Thank you
I wouldn't recommend coming here AT ALL. Very unprofessional staff and overpriced me as I went home with no answers to my pet's issues. If I could take it all back I would. Run from this place.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (630)450-3569 and ask for someone on our management team so that we can better assist you. Thank you, Naperville Animal Hospital
Frequently asked questions about Naperville Animal Hospital
How is Naperville Animal Hospital rated?
Naperville Animal Hospital has a 4.1 star rating with 1,899 reviews.
When is Naperville Animal Hospital open?
Naperville Animal Hospital is closed now. It will open tomorrow at 7:00 a.m.