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Naperville Animal Hospital
- Veterinarians
- Naperville, IL
About this business
Location details
1023 E Ogden Ave, Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 2:00 p.m. |
Horrible experience I was 10 minutes late late for my appointment. It takes a lot to get gathered my dog and get him here and they canceled my appointment because I was 10 minutes late. On top of that they keep sending me alerts for my dog that has passed and that pet that I had it took them months to find out what it was he suffered in pain. and by that time it was too late and we had to put them down for cancer.
Business response:
Please excuse any inconvenience caused by the cancellation of your appointment. We understand that it can be challenging to gather and transport your pet to our clinic. We did implement the 10 minute grace-period policy earlier this year to make sure the doctors were able to see pets in a timely manner. Since our talk in the clinic, we have made sure all the alerts were updated on your account, and have apologized for the notifications.
I have a cat with Kidney disease, saw the doctor on a Tuesday for a check up and blood work, elevated numbers so increased subcutaneous fluids to every other day, on Sunday he went into respiratory distress, cats lungs were substantially full of fluid, appears he had heart disease. Had to put him down. Not sure why the doctor didn't hear this on Tuesday? Why wouldn't they check for heart health too knowing he is a 12-year-old cat. Plainfield Animal Center notified Naperville of his passing, no call from them, we called a... read more
Business response:
We are concerned to hear about your experience. Please accept our apologies for the loss of your cat. Please reach out to Hospital Manager Vanna at your convenience to discuss this further. She can be reached at 630-355-5300
I called them and asked and they said I can walk in and wait until doctor is available, but when I drove to them they said I can't, said no walk in today, then why the hell you said on the phone there is walk in ? So I have to come and leave with sick cat all the way from different city?
Business response:
Your feedback is important to us. We apologize for the inconvenience you experienced. Please feel free to reach out to Vanna the Hospital Manager at (630) 355-5300 if you would like to discuss this further.
Was very disappointed with this place today. Not pet or people friendly, just out for the money. We adopted a dog, called for appointment for free first check up. Could not get in with-in 7 day of date required, due to 2weeks to schedule. We explained the 7 days and he's a rescue. The receptionist said they would wave the dead line. Made appointment, came in today and was told after check in and waiting in room for a half-hour for Dr., said would not be covered cause over the 7 days. Because someone didn't do their job an... read more
Business response:
I apologize again for the disagreement, and we are working with our rescue partners for a better solution moving forward.
Took good care of my armadillo but the front desk girl was very sassy. She called my armadillo little dill and it made him viably distraught for the rest of the day.
Business response:
We apologize for any distress caused to your armadillo during your visit. We will address the behavior of our front desk staff to ensure a more professional and respectful experience for all our customers. Thank you for your feedback.
NOT ANIMAL LOVERS AT ALL!! My food shipment was delayed. This is the only place that is open on Sunday. I have an 8 year old rescue who has no food. THEY WOULD NOT HELP ME. I didn't have a rx so they wouldn't give it to me. He has every medical condition under the sun and eats only prescription food. NAPERVILLE ANIMAL HOSPITAL had zero issues with me NOT FEEDING MY DOG until I can get food with a prescription. That clearly can't happen until tomorrow. MY DOG CANT EAT UNTIL TOMORROW BECAUSE THEY WOULDN'T HELP ME WHAT KI... read more
Business response:
Hi Tammy, Our policy requires a prescription for prescription food to ensure the health and safety of our patients. Also, we had never seen your pet before and we must have a doctor-patient relationship in order to prescribe food or medication. We do understand your frustration and how concerning this must have been for your pet and we would be more than happy to help you in the future by establishing a relationship. If you have any additional concerns please do not hesitate to reach out. Thank you
We have been going here for over 20 years (3 dogs) and we will never go back. Our dog passed this past January after 13 years so when we just adopted a new dog we wanted to bring him here. Today we walked in around 4:35, after a long day at work, and were told that they had been very busy and wouldn't see our dog. They are open until 8 and they do not take appointments, they are first come first serve. The vets here are wonderful, but the people behind the desk definitely need to be trained in customer service, they are no... read more
Business response:
We apologize for the inconvenience you experienced during your recent visit to Naperville Animal Hospital. We appreciate your loyalty over the past 20 years. We understand how frustrating it must have been that we were unable to see your new dog. We do our best to see everyone in a timely manner but due to emergencies and influx of patients, its not always possible. We will address this issue internally to ensure better customer service in the future. Thank you for your feedback and if there is anything we can do in the fu... read more
If you want a vet office that cares about THEIR patients, I would not recommend this place. They used to be great and we were long time customers up until today. Over the last few months their staff and hours have dramatically decreased! The hours online state 7am-8pm that is NOT the case. After driving 45 minutes to the vet. I got there at 5:34 and the receptionist said "we are not taking anymore patients for the day" "We stopped taking walk ins at 5:30" I was baffled.. Spend your money elsewhere, Somewhere who actually ac... read more
Business response:
Hi McKenna, We apologize for any inconvenience you experienced at Naperville Animal Hospital. The hospital is open 7am-8pm but we have always had different doctors hours and the last check in unless otherwise noted is 5:30 pm. We appreciate your feedback and your time to write the review. If you have any further concerns, please feel free to contact us at (630) 355-5300. Thank you Leslie
Refused to give me the medication my dogs have been on to prevent them from fighting. I have been calling in refills for months with no question. Their reason? They want an exam because I havent had one in a year. NO MEDICAL REASON. Without this medication you are knowingly putting my young children and dogs at risk. Naperville, I have ran pet stores for many years and have worked closely with Vets. This is 100% an attempt to get an examination cost and more money from me. They can absolutely within the law refill these... read more
Business response:
Dear Keith, We are sorry to hear about your experience at Naperville Animal Hospital. We take all customer feedback seriously and strive to provide the best possible care for both pets and their owners. Our policy regarding medication refills aligns with industry standards and is designed to ensure the health and well-being of your pets. While we understand your frustration, it is important for us to conduct regular examinations to assess any changes in your dogs' health and adjust the medication if necessary. This protoco... read more
Frequently asked questions about Naperville Animal Hospital
How is Naperville Animal Hospital rated?
Naperville Animal Hospital has a 4.1 star rating with 1,899 reviews.
When is Naperville Animal Hospital open?
Naperville Animal Hospital is closed now. It will open tomorrow at 7:00 a.m.