Nationwide Energy Partners

Jacob F 

on BBB

a year ago

SCAM of a company was on vacation half of the month and had a 500$ energy bill for a 2 bedroom apartment which mind you is more than double my parents house where they have 3 other kids living there who all constantly play games and use energy. No customer service. no explanation for this terrible bill. No care for people who are in school and working just so they can pay their bills. Avoid this company at all costs and avoid moving into apartments that use this company. 

Kimberly B 

on BBB

a year ago

It should be illegal to charge people for paying a bill! I already pay $50 a month in “customer fees” before we even get to my actual usage. There is a reason these kinds of “middleman” companies are illegal in so many other states. Extreme corporate greed & billing deception!!! Burn in HELL, trash!! 

kelvin s 

on BBB

a year ago

this is a scam their non-professional and a liars any gouging with the billing we can fall in my case you dont rent at an apartment complex don’t lease at ******** **** ******in Euclid, Ohio to 5400 Euclid Ave.* 

Jewel H 

on BBB

a year ago

I personally had no problems with the company except when I paid off an outstanding balance they told me that they would remove it off my credit report. I paid the bill on 05/13/2022, and it's still on my credit report stating unpaid. I need this took off my credit report. Thanks, 

Vada N 

on BBB

a year ago

Horrible business!!!! $200+ for electricity for a 1 bedroom townhouse. I live alone and work Monday - Friday. I feel this business is borderline robbery.* 

Karla M 

on BBB

a year ago

Absolutely horrible company. Our complex uses this company for water. We had set it on auto pay and it didn’t even work, left us with a giant bill. We set up a payment plan that was again not enabled, added even more to the bill. We received a eviction threat from our complex stating that we had 10 days to resolved after ANOTHER FAILED PAYMENT PLAN. Their autopay never works and now it’s causing issues. All our other utilities are on auto pay and have had zero issues except for this horrible company. Their payment systems ar... read more

Nunya B 

on BBB

a year ago

Absolutely disgusting business practices. My building switched from AEP to NEP and the rates have skyrocketed. On top of that, NEP also charges a $10 "customer charge" each month AND a transaction fee to pay your bill by credit card. As if that wasn't enough, my building has had frequent power outages since switching to NEP that last for hours at a time. NEP provides no updates on these outages aside from listing limited information on their website. When I called to report the latest outage, the customer service rep attempt... read more

Monice M 

on BBB

a year ago

This company is definitely over charging , the cost is not what's being used- there is no way that I go from paying 130 a month to almost $300. The worst thing about it is the leasing company dose not allow for the tenants to decide a different provider. NATIONWIDE ENERGY PARTNERS is the worst!!!!!! 

Ashley D 

on BBB

a year ago

Nationwide Energy Partners is inhumane and unethical. I reached out to make a payment arrangement with the promise pay off my account balance in 5 days. My case was escalated to a supervisor, and I was instructed that I would receive a call with 24-48 hours . I did not receive the call, so I called again. The agent escalated the case again. I explain that I have a 2 month and a 2 year old child, and that going without electricity would be devastating. They cut off my electricity anyways. I called again, and they said “no” ag... read more