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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
I’m on my 6th Nissan and have taken most of them here for service. I always expected to pay more, but felt the recommendations were legitimate and fair. I went in just for an oil change. They recommended transmission and coolant exchange and new cabin and engine filter. Not unreasonable at 55K miles, but for $1000! The transmission quote was for a CVT, which my pathfinder doesn’t even have. When I went to pick up the car, Jimmy wasn’t even there and it took another 1/2 a hour just to get it brought out. Sad to say, I will no... read more
Business response:
Hello Evelyn, we are truly disappointed to hear about your recent experience as our top priority is to ensure excellent customer service. Given the mileage of your vehicle, our team makes recommendations to ensue optimal performance and longevity of your vehicle. We understand that being quoted $1000 can be unsettling; however, it is our responsibility to make the necessary recommendations to keep your vehicle running in tip top shape. If you feel that you were provided the wrong quote as you mentioned a CVT engine, we would... read more
The only reason I go here instead of Gardena is because of their Uber/Lyft program. However, the service advisor told me they don’t do it for oil change only-this is after I declined all the services he recommended. Not only that, he opened my car’s hood and removed some tube to show me my engine air filter. I told him I won’t do the air filter change. When I got home I saw the plastic tube somewhere else. He didn’t even put it back. Very rude guy. Unfortunately, this is the same guy who kicked me out of the dealership few y... read more
Business response:
Hello Vinia, we value all customer feedback as it helps us improve our services. We understand that transportation can be a challenge for some customers, and we do our best to accommodate them; however, our policy regarding ride services is based on the type of service being performed. For routine maintenance such as an oil change it is not feasible for us to cover the cost of Uber/Lyft rides. This policy allows us to maintain competitive pricing and ensures that we can continue providing quality service to all our customers... read more
Sales service was great - but with only one person doing paperwork I had to wait 2 hours to get the deal signed. That’s my only complaint. The wait time was way too long
Business response:
Hello, we sincerely apologize for the inconvenience of having to wait to get into finance after your deal was made. We understand that your time is invaluable, and we appreciate your patience. Our goal is to provide excellent customer service, and we regret that we fell short. We have addressed this issue with our team to ensure that future customers don't experience similar delays. We are glad to hear that everything else about your visit went great. Thank you again for letting our team know how we did! We look forward to h... read more
Satisfactory. It would of been a better exper3if there was assistance with finance. There was only 1 women which made the visit very lengthy waiting to be assisted for my lease. If there was another finance person, that woud ave help tremendously. I almost left
Business response:
Hello Niki, we sincerely apologize for the inconvenience you faced while waiting to get into finance after your deal was made. We understand that your time is valuable, and we appreciate your patience during this process. Our goal is to ensure that every aspect of your visit meets your expectations, and we regret that we fell short in this instance. We are continuously striving to enhance our customer service; we have addressed this issue with our team to ensure that future customers don't experience similar delays. We are g... read more
They did an alignment in 15k miles on new car and after 10k miles tires are dead…and no any responsibility😡
Business response:
Hello Volodymyr, we understand your concerns about the tire wear on your vehicle. The vehicle alignment is a critical maintenance procedure to enhance the life of your tires, enhance vehicle handling etc. However, several factors can influence tire wear beyond just alignment. As explained to you previously, driving habits is one of the primary contributors to tire wear, such as road conditions, rapid acceleration, hard braking; those are all examples of what can lead to uneven tire wear. You stated that this is a new car, ye... read more
Glass was still completely all over my car and not drivable until we took it to get vacuumed. Paid 2k just to get the job done and not even the curtesy of making sure the glass was removed so I’m not bleeding when I sit. Posted review on yelp.
Business response:
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Nissan Of Torrance (310) 536-4000
Mr. Burns was great, but as for Nissan and the diagnostic and all that my car was misdiagnosed and I’m still having the same issue and what they first said, the problem was it wasn’t so I wasted money on replacing coils and spark plugs and that wasn’t the issue so I’m not happy
Business response:
Hello Sharie, we are happy to hear that Rick was great. I did speak with Rick regarding your feedback, and he mentioned that we were diagnosing a misfire of multiple cyls; however, your independent mechanic who referred you back to us as he could not diagnose it after he changed the plugs and coil packs per our recommendation. We are truly disappointed that you are still experiencing issues. Rick did state that we offered to scan it, please contact him if you would like to proceed. Thank you once again for your feedback as i... read more
The staff was inconsistent in pricing was taken advantage of. Very unprofessional communication and behavior.
Business response:
Hi Stepi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Nissan of Torrance, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (310) 536-4000 x2225 or x2249 to discuss ways we can better serve you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager
Upon arriving at the service drop no one comes out to help. I had to go inside. And when I did all the service reps we sitting at their desk.
Business response:
Hello Jim, we are disappointed to hear that you weren't greeted as promptly as we would have liked as it is important to us that every customer feels welcomed and valued. When you arrived, it appears that our Advisors were engaged in their tasks at their desk, which may have led to a delay in greeting you promptly. This is not typical of our service standards, as we strive to ensure that all customers receive immediate attention upon arrival. You have highlighted an area where we may have room for improvement therefore will ... read more
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.