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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
I went for maintenance and tire repair. Was told my tires needed replaced. One of the tires has a nail in it. That tire was put back on my car. When I purchased the car on 2022 brand new I also purchased tire maintenance and road side assistance. Told the representative about the package and he said I had to buy my tires and I would get reimbursed. I asked him who was going to reimburse me and he said he did not know. I spoke to the representative that sold me the package and she verified what I was telling the other represe... read more
Business response:
Hello, we regret to hear that your recent experience was anything less than exceptional. It appears there may have been a misunderstanding regarding how the tire maintenance plan operates. The plan is designed to cover certain type of tire repairs and replacements; however, it's important to note that the maintenance plan provides reimbursements for eligible repairs, customers are typically required to pay upfront at the time of the repair. Once you pay for the repair, you can submit a claim through your tire maintenance pla... read more
Service was fine but when I asked for a ride/shuttle ride, I was told no rides for oil change customers. Oil change took longer than expected at around at least two hours
Business response:
Thank you for taking the time to share your experience. While we understand that 2hrs may seem long for an oil change, we also perform a complimentary multi-point inspection, battery test, and car wash. We truly regret we were unable to accommodate you with an Uber ride as our store does not have a shuttle service. Our policy typically does not include transportation services for standard maintenance appointments. Your feedback is invaluable in helping us improve our services, and we hope to serve you again in the future. Ki... read more
Lousy communication and customer service. Extremely frustrated! Headed to another dealership to resolve my issue!
Business response:
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Unfortunately, we were unable to identify you in our database based on your review username. We would like the opportunity to address your concerns. Please reach out to us directly at (310) 536-4000 x2225 or email at ereyes@ntnissan.com when you have a chance. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
Horrible Service! I would not recommend to anyone to come to Torrance Nissan! I’ll take my car elsewhere because of the bad service!
Business response:
Hello Raymond, we tried looking you up in our database and based on your username, we can't find a match. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager
Still have the problem my radio make that scratching sound it's beeing 3 times
Business response:
Hello Vince, we would like to address your concerns. Please reach out to us directly at (310) 536-4000 when you have a chance. Thank you, and we look forward to hearing from you.
No one told me the price ,he didn't listen to what I wanted, only wanted me to get a new car,and I felt rushed because they wanted to go home and he left after he got the sale while I stayed on the lot and unpacked my other car. I only got a car from THERE is because I needed one badly. I have 3 ppl that want nissans and I will never take them to nissan of torrance
Business response:
Hello Demilo, it is unfortunate and disappointing that you would post such a false and negative review as our team worked diligently to get you the best deal possible considering your situation. Regarding your accusations pertaining to the price of the vehicle, our team provided a detailed breakdown of the costs involved in addition all of our vehicles have a Monroney sticker. We not only gave you a breakdown we also provided a pencil which you initialed in agreeance to the price negotiated. To add insult to injury we not on... read more
What’s the point of making an appointment if you still take 2+ hrs to do an oil change
Business response:
Hello Crystal, we understand that when you make an appointment you expect a timely service, and we strive to meet those expectations. While we aim to complete oil changes efficiently, several factors contribute to longer wait times. In addition to your oil change, our technicians perform a multi-point inspection, a battery check and a car wash. These extra steps are intended to enhance your overall experience but can also extend the duration of your appointment. Your feedback is invaluable in helping us improve as we are con... read more
Don't like customer service waste to much time and don't explain well what is it
Business response:
Hello, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to find out how we can better assist you. If you are willing, please contact us (310) 536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager
Didn't receive a receipt of work done on vehicle during my last visit which is very unprofessional even with computers down. One should be generated after and emailed or mail out to consumers.
Business response:
Hello, we sincerely apologize for the inconvenience you experienced regarding the receipt for your most recent service visit. We understand that receiving a receipt is a very important part of any transaction, and we regret that our system issues impacted your experience. Our system being down was unforeseen, our team would be happy to send you a copy of your repair order. Unfortunately, your username is "none23" therefore would need your full name to be able to further assist you with your request. Please email me directly ... read more
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.