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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
Take 2 hours for an oil change I scheduled an appointment and the whole system takes too long to the point where making an appointment does not matter also you guys have to keep your prices low and give 50% off coupons also maybe get some breakfast for the people waiting in the lobby
Business response:
Thank you for sharing your recent service experience. We understand that your time is valuable, and we sincerely apologize for any inconvenience this may have caused you. It is important to note that our oil change service includes a comprehensive multi point inspection. In addition to the oil change and the MPI we also provide a complimentary car wash. This additional step is intended to enhance your overall experience. We appreciate your suggestion regarding 50% coupons for services; however, we must inform you that offeri... read more
They didn't have my car color after picking me up saying they did! Very disappointing and a waste of time! Robert was no help as a sales person.
Business response:
Hello, we are truly sorry for the inconvenience caused by the issue with your color of preference not being available. Perhaps at some point we did have it and sold it as you made your way to our store. Once again, we apologize for the inconvenience caused by this. If there is any way I can assist in turning your experience around, please contact me at 310-536-4000 x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager
My issues didn’t got fixed. My car still makes noise when I break. Same issue after 2 service
Business response:
Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution (310) 536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager
The engine light has been a problem since November last year, I have taken my Pathfinder 2017 to be fixed multiple times. I even extended the warranty. I have paid about $3000 in repair plus the extended warranty $3500., unfortunately the engine light continues to come on. My car still is not fixed.
Business response:
Hello, we understand how concerning it must be to have ongoing issues with your engine light, especially after multiple visits to our service department. Your experience is important to us, and we want to ensure that we address this matter thoroughly. The engine light can turn on for a variety of reasons, ranging from minor issues to more significant problems. Given that you've been experiencing this issue since last year and have sought assistance multiple times, it is crucial that we contact our dealer technical support fo... read more
they had expensive service and took very long time to identify and recognize the problem
Business response:
We understand that the cost of service can be a significant concern, especially when it comes to vehicle repairs. Our pricing reflects the quality of parts we use, the expertise of our technicians, and the comprehensive nature of our diagnostic processes. We recognize that waiting for a diagnosis can be frustrating. Our team works diligently to identify issues accurately; however, some problems may require extensive testing to diagnose correctly. It is essential that we address not just the symptoms but also the root cause o... read more
Terrible service. Place full of scammers. Liars. Careless. I would NOT recommend! 0/10! Shame!
Business response:
Hello Jasmin and Kevin, I am truly sorry you feel so poorly about our team; however, our team did nothing unethical, we simply charged you for a diagnostic fee which is very standard in the automotive industry. I will copy and paste the same responses I provided during our conversations via text. I understand that in today's economy every dollar counts, especially when you have a family to support. Your feelings are valid, and I appreciate the opportunity to address them. When it comes to diags, its important to recognize th... read more
Lied about mechanical Don't know who filed up the report marked with out check the car
Business response:
Hi Ramon, we regret to hear that your recent experience was anything less than exceptional. Please reach out to us at 310-536-4000 x2225 or x2249 so we can work towards a resolution. We hope to hear from you soon. Kind Regards, Elizabeth Reyes Customer Relations Manager
Horrible customer service, total lack of communication and consideration on multiple occasions. Very very rude
Business response:
Hello, it is disappointing for us to hear that your experience was anything less than great. If you'd be willing to provide more details about your experience, please reach out to us at (310) 536-4000 x2249 or email me directly at ereyes@ntnissan.com so we can assist you further. Kind Regards, Elizabeth Reyes Customer Relations Manager
Bad service, horrible and untrained technical staff. I regret coming here and will never come back. I regret buying a Nissan.
Business response:
We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2225 or x2249 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.