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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
Lack of clear communication, poor customer service. Employee needs better training and awareness on his own demeanor
Business response:
Hello Kat, please reach out to us at (310) 536-4000 x2225 or x2249 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager
Jimmy Vasquez was rude and dismissive. The dealership did not honor something that was promised. I was very disappointed.
Business response:
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like a better understanding of your experience so that we can better assist you, if you are willing, please contact us at 310-536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager
Breach of trust! Check Engine light on my Nissan Juke popped up less than driving 50 miles post getting the car serviced at this center! When I took it back, they wanted to charge me $273 to diagnose! Vehicle has been serviced by authorized Nissan dealers always and never had issues. This center Isn’t trustworthy,
Business response:
Hello Vikram, we are disappointed to hear that your experience was anything less than excellent. I did speak with Jimmy regarding your experience, and he did state that he mentioned your engine light could have came on due to your air box being broken as it was broken upon your arrival to our facility. If you wish to further diagnose, we do have a diagnostic fee of $273 as he stated. If you wish to further discuss, please feel free to contact us at 310-536-4000 x2225. Kind Regards, Elizabeth Reyes Customer Relations Manager
DENIED CLAIM ON WARANTY PARTS , AFTER BEING A LOYAL CUSTOMER , CAUSING HAVOC FOR OUR CUSTOMERS !!!
Business response:
Hello Vince, I did speak with David our service Manager and he did explain that Nissan (manufacture) declined the claim as you couldn't provide the documentation being requested. We are surprised and very disappointed that you would write this review after David explained to you what caused for the warranty to be declined, not only that but we also waived the diagnostic fee of $273. We kindly ask that you state the truth about your experience, as we didn't cause any Havoc for you or your customer. Kind Regards, Elizabeth Rey... read more
I was not happy with my experience at the dealership. Nothing was resolved. I would like to speak to the service manager about the matter
Business response:
Hi, we regret to hear that your recent experience was anything less than exceptional. We would like the opportunity to turn your experience around; however, we would need your contact information as we only see your Username as NONE23. Please contact us at 310-536-4000 x2225 or x2249 or for a quicker response email me at ereyes@ntnissan.com. Kind Regards, Elizabeth Reyes Customer Relations Manager
Took 3 hours for an oil change. When I asked about it saying it had been 2.5 hrs the salesman told me that he could tell time. Not the annwer I expected. The same salesman originally told me it would be 1 to 1.5 hrs to complete. On top of that after he told me it was done and would be brought up front it took a full 10 minutes to bring it up.
Business response:
Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. Thank you again for taking the time to let us know how we can improve. Kind Regards, Elizabeth Reyes Customer Relations Manager
Some of the service advisors are not courteous. They pick and choose who to help instead of who is next in line.
Business response:
Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager
Short story: I spent over 8 hours here just for an oil change and new tires, they overcharged me, lied about doing an alignment but charged me anyway, and my representative, Chris, decided he was done and wanted to go home without saying anything to me. Long story: I had come in at 10am, met with Chris and talked about getting an oil change and checking my brakes. He called me around 11:30 to say that I needed new tires instead of brakes. I had left the dealership to go to lunch, so I texted him, asking to tell me what kind ... read more
Business response:
Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. When you have an opportunity, please reach out to us at (310) 536-4000 x2225 or x2249 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
I was told that I would have a quote within two hours and I had to call back five hours later with an astronomical price that was unacceptable
Business response:
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Is this review based on your experience with both Advisors or only Manny? I ask because if Michael helped you this time and provided a good experience a review such as this one will affect him directly. If you wish to further discuss, please contact us at 31-536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.