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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
I was not happy during my last service. the service rep forgot to inform me about an extra service that was done to my vehicle, which would extended my waiting time to almost 4 hours. Had I known this I would happen I would have asked for an Uber to take me home. Instead the service coordinator went to a lunch break and forgot that I was waiting there and forgot to update me. I had come for a simple tire rotation and cabin filter replacement. I was told it would be an hour and a half to two hours total. Instead, I was there ... read more
Business response:
We appreciate your feedback as it allows us the opportunity to improve. We are truly sorry to hear that we fell short of providing a top-quality service experience. We will use your feedback to improve our services. We are glad to hear that Rick has provided an excellent experience in the past. Thank you again for allowing us the opportunity to improve by providing this review! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
Service is a snake. i would never use them again. I did not have a good experience with them!
Business response:
Hi Barbara, we regret to hear that you are displeased with your recent experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Nissan Of Torrance (310) 536-4000 x2225 or x2249
May 29, 2024 at night got message to pick up our car at Nissan of Torrance. if not we will get charge for rent a car and car storage. 1. Your shop has been damage our car. 2. We have our normal life to run can not pick up the car as your convenience you never contact us to update on our car repair what you been done we have to sent an email to ask an sudden just send message that we will charge us as your convenience ( this is not right) 3. don't forget that our emotion of our car have been damage and we been left on the ear... read more
Business response:
Hello, we regret to hear that your recent experience was anything less than exceptional. We would like to get more information about your experience, but unfortunately, I was unable to find you in our database based on your username. We would like the opportunity to address your concerns. Please reach out to us directly at (310) 536-4000 x2225 or x2249 when you have a moment. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
Very long wait time for an oil change and tire replacement. Waited 6hours for that
Business response:
Hello, thank you for taking the time to provide us with your feedback. I did speak with your Advisor and stated we tried getting you in and out as quickly as possible. Our busiest days are on Friday and Saturdays; however, we do our best to try to accommodate our walk-in customers. We will continue to use our customers feedback to improve. Thank you and take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
Worst service ever. Worst service advisor. They couldn’t repair my car but I was charged a lot. The service engine light came back on my way home from Nissan. I want my money back.
Business response:
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (310) 536-4000 x2225 or x2249 when you have a chance. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
May 15 2024 Me and my husband bring the car to Nissan of Torrance just for 15,000 miles oil change my car only 2 years old in really new conditions. That will cost us about $ 29 dollars. After 2 hr of waiting we got our car back drove home. I noticed the oil icon on the car screen start flashing. by the time we got home engine light flashing so we call back to the dealer shop and asking the bring the car back and I was asking is that ok to drive because this is not normal the answer we don't know Just bring your car back by ... read more
Business response:
Hello, we regret to hear that your recent experience was anything less than exceptional. As per my research regarding your recent experience, our team is taking care of all the necessary repairs. It is an unfortunate situation, but we will be sure to do right by you and take full liability. We have put you in a rental until your vehicle is fully repaired and working as designed. If you have further questions, please feel free to contact David Campos. Kind Regards, Elizabeth Reyes Customer Relations Manager
Had a coupon for oil change and they wouldn't honor it for the price stated.
Business response:
Hello Susie, we apologize for that; however, we did notice you booked the appointment for your Subaru on our Nissan website, and the coupon applies to Nissan vehicles. We did apply a discount for your oil change as a courtesy. If you wish to further discuss, please contact us at 310-536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager
Poor experience. We received an insanely overpriced repair estimate for ignition coils in our 2014 Nissan Versa. Real OEM parts are available for 30-50% of the quoted price at most and labor costs for the repair were bananas. We are taking our business elsewhere and will not be returning to Nissan of Torrance based on our experience. Disappointing since the location is extremely convenient, and would be a no-brainer otherwise.
Yall are some liars . Recommended parts I don't need yall should be ashamed of yourselves..yall should Recommend I buy brake pads ,filter and brake fluid myself to save money and furthermore honor the amount of oil changes credit I have
Business response:
Hello Ian, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. If you wish to further discuss, please contact us at 310-536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.