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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
told to go in for oil change at 8am so i could leave sooner stays 2 hrs and 30 mins for an oil chane was told repeatedly my car would be ready soon but then was finally told a truck had been blocking my car and that was the reason it was taking so long. overall felt unproffesional
Business response:
Hello Christian, we strive for 100% satisfaction, and we regret to find out that this was not the case. I did speak with your service advisor, and he did take full accountability for your visit. Although we are disappointed, we did take this opportunity to coach Mark, to prevent issues like this fro m happening again. We understand you are displeased with your visit; however, we ask that you please give us another opportunity. If you are willing, we would be happy to offer you a complimentary oil change, if you wish to furth... read more
Very poor communicator, misinformation and WE ARE STILL WAITING ON A PART FOR THE PAST WEEK. He told us that the part for the car was coming in on 3 different days. We made arrangements on those dates and WE had to reach out to him on those dates; only for him to tell us that it had not come in.
Business response:
Hello, we appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. I will address this with the service manager and your advisor. We strive to provide excellent customer service and falling short of that is unacceptable. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager
I went for a synthetic oil change and they put regular I had the special oil change with synthetic oil for $59.99 but instead they put regular oil
Business response:
Hello Willy, thank you for taking the time to tell us about your recent experience with us. We strive to provide top quality service and falling short of that is unacceptable. Our service department only uses synthetic, unless customer request otherwise. What makes you believe that regular oil was used? If you wish to further discuss, please contact us at 310-536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager
I expressed rotation of tires. Was told rotation was done, however, it was NOT done.....was lied to. Contingent on tire rotation I agreed to alignment... I don't know in light of this development if other services were done ????? Lost faith in this service department.
Business response:
Hello, we sincerely apologize for your recent experience. We understand your concerns; however, we do guarantee that the rest of the work was completed. If you would like to get a 2nd opinion we are more than confident that it was done. Our team strives to provide top quality service and falling short is unacceptable. If there is anything we can do to earn your trust we are happy to work with you. David our service manager did mention he gave you a full reimbursement for all the work that was done to try and compensate for t... read more
Big-time attitude, wouldn't communicate when he didn't have my keys, and had me waiting an extra half hour.
Business response:
Hello Kevin, we can assure you that we do not find this type of behavior acceptable and have since addressed this. We are glad that David our Service Manager was able to assist in successfully locating your key and offering you a 20% off of your next service visit for the inconvenience caused by this. Thank you for taking the time to provide this feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager
I was “helped” by 2 people, so to speak. I had supposedly the 1st morning appointment so I would not lose much of my work shift. I arrived 10 minutes early and there was no one in the service drive, so after several minutes, I walked into the service office and there was only one employee there, Manny. I told him I had a 715am appointment and he told me to go sit down in the customer waiting room, i asked him if he wanted my keys, he said no. I waited for about 30 minutes and no Manny came by to help me! I walked over to the... read more
Business response:
Hello, we regret to hear that you are displeased with your recent experience with us. We truly apologize for the inconvenience caused to you. I can assure you that we have addressed this issue. Rick did provide details about your visit as well, and we are truly sorry we fell short. I am glad that Rick was able to assist you and was able to offer your oil change on the house for the inconvenience. If there is anything further we can do, please let us know. Kind Regards, Elizabeth Reyes Customer Relations Manager
Accessories were added into price that wasn't there, then was told that the security plus was on special for $1698 but was charged $3222. She informed me that they will cut me a check for 1,468 but but still waiting
Business response:
Hello Belinda, we regret to hear that you are displeased with your recent experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve. If you wish to further discuss your concerns, please contact us at your earliest convenience. Kind Regards, Elizabeth Reyes Customer Relations Manager
Mark quoted me estimated times for completion three separate times during my service appointment, and the service department didn't meet a single one of those estimates. Each one was short by at least one hour. The overall quality of the mechanical work on my car was fine, but the communication about how long it would take was inadequate.
Business response:
Hello John, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Kind Regards, Elizabeth Reyes Customer Relations Manager
Akin to waiting at an airport terminal. When I arrived for my appointment I was told by Mr. Figueredo, when asked how long will it take, his response was 1 1/2 hours. I patiently waited and 1 1/2 hours later I paid my bill then drove off to my next appointment. The experience was neither exciting nor traumatic just typical of waiting for service to be done.
Business response:
Hello, thank you for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.