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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
My car is still having the issue I took it in for, I paid almost $100 for nothing to be fixed
Business response:
Thank you for sharing your concerns, and we understand your frustration. Your experience is something we take seriously, and we regret that your expectations were not met. We would welcome the opportunity to learn more about what happened and work toward a resolution with you. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
They don’t check everything My tailgate not working and i told them and they don’t fix it
Business response:
It's unfortunate to hear that your tailgate concern was not addressed during your visit. We understand your frustration. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Had a flat and my cars tire pressure had went from 35 to 6 over night and then 36 to 17. We scheduled a service since I have the Toyota tire care and Mike V. said nothing’s wrong with the tire and if we want to have them recheck it they would have to run another claim for the warranty. My husband asked if they could remove the rim to just make sure the interior wasn’t damaged and got the run around. Took my car to Discount Tire the same day and they located the leak and found the screw. Why have people pay for the tire plan ... read more
Business response:
We are concerned to hear about your experience, Allyssa, and we understand your frustration. We regret that your experience did not meet the standard of care that we strive to provide. We take feedback like yours seriously, as it helps us reflect on how our team communicates with and serves our customers. We would welcome the opportunity to learn more about what happened and discuss this further with you directly. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Bought a truck tundra and two days after had a blowout tire . Very bad experience. Went after to fix and literacy was there for five hours and hadn’t done anything went home and they callecafter two more hours . Very unhappy with the Toyota,
Business response:
Your feedback is important to us, and we understand your frustration. We regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about what happened and to work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
The test drive of my vehicle was not accurate The car was fixed without knowledge
Business response:
Thank you for your honesty and for taking the time to share your experience with us. We understand how important it is to feel fully informed throughout the vehicle process, and we regret that your experience did not meet those expectations. Knowing that the test drive felt inaccurate and that work was completed without your prior knowledge is something we take seriously. We would welcome the opportunity to learn more about what occurred and to better understand your concerns. Please feel free to reach out to us directly so ... read more
Performed service on my vehicle that I did not request and I was forced to bill the bill. It also took them over 30 minutes to bring the paperwork and check me out after the labor was completed. I literally stared at my vehicle sitting in the lot for 30+ minutes waiting for them to start the checkout process with me. I ended up having to approach them and ask why I was still waiting.
Business response:
Thank you for sharing your concerns, Mario. We understand your frustration. These are serious matters, and we appreciate you taking the time to bring them to our attention. We are sorry to hear that you feel this way about your experience, and we would like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand what happened and address your concerns appropriately.
Arrived at 1:00pm as scheduled for oil change. Notified car was ready at 3:51pm. Previous visits were 40-45 minutes.
Business response:
Thank you for sharing your experience with us! We genuinely value your loyalty and are glad you continue to choose us for your vehicle's maintenance needs. We also hear you regarding the wait time during your most recent visit. While we strive to provide efficient service, we understand that nearly three hours is a longer wait than what you have come to expect from us, and we appreciate you bringing this to our attention. Your feedback helps us continue to improve the experience we provide to every customer.
he was kind and understanding. He was helpful after the purchase. He made sure some defects in the vehicle were addressed
I had an appointment scheduled for 1:30 PM for a routine oil change, yet I didn't leave the dealership until 4:00 PM. Taking 2 hours and 30 minutes to complete a basic oil change is completely unacceptable, especially when I had a scheduled appointment. The whole point of making an appointment is to avoid excessive wait times, but it seemed like my time was not valued at all. If there were delays, they should have been communicated clearly instead of leaving customers sitting around for hours. An oil change is one of the mos... read more
Business response:
It's regrettable to hear that you feel this way about your recent service visit, and we understand your frustration. We would like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand what happened and ensure your concerns are properly addressed.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.