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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The process was very simple online. There was a deal online that we took and it was very easy to set up online. At the end we were given our code. We drive over there and all there is is a box with the numbers but no instructions. Frustrated we waited another 10 min for the manager to come back from lunch. When we came up to the door she was very rude and irritated as if we interrupted her already over lunch. She was very hateful about our questions. She asked what were even doing there if we did it online. I said the code d... read more
Business response:
Hi Cierra. We're disappointed that you're feeling frustrated with our team. We strive to provide excellent customer service, and we're sorry we fell short of that expectation. We will pass your comments to our leadership team to further review this situation. Thank you for your feedback. Sincerely, The SecurCare Team
They lied to me on the phone by telling me I could prepaid months then got me involved in a contract and then wouldn't accept my prepayment so they could raise the rent on me.
Business response:
Hello T.r., we are sorry to hear about your experience while renting with us. While we do occasionally increase our rates, this is done to provide a better experience to our customers by way of improvements made to facilities and covering increases to maintenance costs. Further information on this topic can be found in your lease agreement. We always take great care when raising rates to ensure that they happen as infrequently as possible, and with impact as dictated by the market. Even with that, we always try to provide th... read more
I received a $32 increase after being there only 2 months. Also no dumpsters provided like other storage facilities do and there are no security cameras there in the gated section. The gate stayed broke for almost a week when I first rented there. They should have been honest and up front about the rental rate instead of letting me move in first and then increase it so quickly.
Business response:
Thank you for your feedback regarding pricing, Jacque. We're sorry to hear you're not satisfied with your rental rate. Your opinion is very valuable to us, so we'll pass your comments to our leadership team. Sincerely, The SecurCare Team
Outstanding customer support.
False advertising regarding the price. I was lied to by the girl making the transaction when I asked her the price and RIGHT BEFORE the transaction was complete, she MENTIONED that there is a MANDATORY $12 insurance fee. Will tell everyone to stay away.....
Business response:
Hello Sandie, we are sorry to see that you had a poor experience with us. We take our feedback very seriously, and would appreciate more details so we can continue to improve. If you would reach out to us at feedback@istorage.com it would go a long way to improving our customer experience. Sincerely, The iStorage Team
Great service
no comment
Business response:
David , thank you for taking time to leave us a review.
If you like wet boxes and roaches, this is the place for you!
Business response:
Hello Susan, we're sorry your experience was less than 5 stars. We do take the cleanliness of our storage facility very seriously which includes monthly pest control services. Our customer success team will be looking into the issue but please feel free to contact us directly at (850) 235-2533 with more information. Sincerely, Southern Self Storage Panama City Beach South
Rented the storage unit for the week before I moved out of my apartment, found housing a few days before I was supposed to move, called them to cancel and was told I couldn’t get my 180.00 back because I pre paid and then wasn’t able to keep it for a month so I wouldn’t feel like my money was just lost. I wouldn’t recommend this place to anybody.
Business response:
Hi Tracie. We are sorry to hear you had a negative experience while renting with us. Unfortunately, we only offer month-to-month leases as storage units can sometimes be hard to gauge how long you'll need them. We are sorry that our terms didn't meet your standards and hope to work together again in the future. Thank you, Tracie, for providing valuable feedback. Sincerely, Your iStorage Team
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 297,299 reviews.
When is NSA Storage open?
NSA Storage is closed now. It will open on Monday at 9:00 a.m.