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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My camper was stolen from insecure care in mount holly in just 4 days!!! The gate was left wide open and no working cameras. They acted like this was a common thing and I learned that a car hauler trailer was stolen just weeks before my camper. My camper was 7 days old!! I drove by and saw it at 2 pm and later that day drove by at 6 pm and it was gone!! They cut the lock and drove out with no camera even recording it. Unreal!! Do not go here unless you want your stuff stolen!!! They refunded me my month rent and it was ... read more
Business response:
Hello Kevin, we are sorry to see that you had a poor experience with us. We take our feedback very seriously and would appreciate more details so we can continue to improve. If you would reach out to us at 0093@nsabrands.com it would go a long way to improving our customer experience. Sincerely, The SecurCare Team
It doesn't get any better than Olivia. Southern hospitality at its best!
Business response:
Latoya, thank you for the great review. We are glad you had a positive experience with SecurCare Self Storage.
Insulation issue in the outdoor units. Debris everywhere. Don’t use them. No resolution other than to throw a tarp over my things offered.
Business response:
Hello Michelle, we are sorry to hear about your experience while renting with us. We are always working to maintain and improve our facilities. We have heard your concern, and are working to have this fixed as quickly as possible. If you have any other concerns, please reach us at feedback@istorage.com and we would love to help you. Sincerely, The iStorage Mason Team
Do not do business with these people. They will accidentally double charge you after offering you a free month, but in the end they will say it's your fault, lock you out, and charge you more fees for their mistakes. Beware, stay away!
Business response:
Thank you for taking time to provide feedback, Sylvina. If you would like to discuss your concerns further, please email ist-marketing@nsabrands.comand provide your preferred contact information so that a member of our management team may reach out to you.
Process was fine, unit was fine. The property is is broken down, keypad sticks and have to push it multiple times to open gate. The roadways are a complete disaster with gigantic potholes, almost impossible to avoid and damaging to your vehicle. Very disappointing considering that we have rented here over the years and it's convenient location for us, but really needs to be maintained. Not reflecting the owners care about it, or their reputation.
Business response:
Hello Kathleen M, we are sorry to hear about your experience while renting with us. We are always working to maintain and improve our facilities. We have heard your concern, and are working to have this fixed as quickly as possible. If you have any other concerns, please reach us at 0601@nsabrands.com and we would love to help you. Sincerely, The SecurCare Self Storage Team
Most of everything was damaged. Had to be thrown out 😤😤😤😤😤😤😤😤. My daughters’ things also damaged 😤😤😤😤😤. And company keeps the money and besides when you sign they inform you that if you lose keys you have to pay. Well what do you know, turned keys oh no they keys and lock are yours. What do I want them for? Found a lot of little pink kind of plastic like. And I had nothing plastic much less pink. Rating: -000000000. And $150. Beginning in May not worth it.
Business response:
Hello Maria, we're sorry to hear that your experience was less than 5 stars. We value all of our tenants. This is an uncommon instance and our customer success team will be looking into this issue further. We will use this feedback to make improvements where needed. Sincerely, Southern Self Storage - Ponce
Horrible no one helps
Business response:
Thank you for taking time to provide feedback, Leilani. If you would like to discuss your concerns further, please email scss-marketing@nsabrands.comand provide your preferred contact information so that a member of our management team may reach out to you.
When I rented that unit I was told there would no humidity issues. I had coats in vacuum bags and other pieces. I had other things. Today I decided this is way too expensive so I decided to cancel it. The vacuum bags were open, clothing was humid, a lot of ruined stuff like pictures frames, etc. I was so pissed. Everything had to be thrown out. And top it off, the month of April was completely paid and always paid on/or before the 1st. Today is the 18th you would think they would prorate my monthly bill. Noooo. So they kept ... read more
I have had a unit, sometimes two, for over 5 years. Since iStorage took over, things have gone down hill. The price consistently is going up, but I see no improvements. The road is awful, with pot holes all over the place. The gate is frequently left open. I have the same code as someone else. The space is not worth the cost. If there was a closer place, I would have switched.
Business response:
Hello Ariel, we are sorry to see that you had a poor experience with us. We take our feedback very seriously, and would appreciate more details so we can continue to improve. If you would reach out to us at feedback@istorage.com it would go a long way to improving our customer experience. Sincerely, The iStorage Team
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 297,240 reviews.
When is NSA Storage open?
NSA Storage is open now. It will close at 5:00 p.m.