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2009 S El Camino Real, San Mateo, CA, 94403, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 6:00 p.m. | |
Tue | 8:00 a.m. to 6:00 p.m. | |
Wed | 8:00 a.m. to 6:00 p.m. | |
Thu | 8:00 a.m. to 6:00 p.m. | |
Fri | 8:00 a.m. to 6:00 p.m. | |
Sat | 8:00 a.m. to 6:00 p.m. | |
Sun | Closed |
Most seamless and efficient oil service ever! I came today at 7:55 AM and luckily I was the first person in line. They opened right at 8 AM and I was out the door at 8:30!! They did recommend a few items but in a professional/ informative manner and were never pushy. Special thanks to Arthur, Juma, and Jovonne for working on my vehicle today :) You guys are awesome and I'll be back again in the future.
Awesome service. Quick and efficient. The guys are very friendly and offer you a beverage in your car while you wait.
This review is based on the people working here and customer service alone. I was unable to actually get my car serviced here, so I cannot speak on that right now. My check engine light came on in my car and I thought it may be that it needed an oil change. I drove up to the Oilstop. There were a few cars in front of me but someone immediately came to my window to ask what I needed. I said I needed an oil change. They offered me four different kinds of beverages. I then mentioned my check engine light was also on and asked i... read more
All I can say is "Wow". First time here, right now, getting an oil change for my car. If you've never been here, this a drive-thru oil change experience. You're looking at a 45 minute service on a good day. I drove right in and my wait was 5 minutes but pre-pandemic, you're probably going to wait way longer. These guys are professional through and through. They introduce themselves to you and explain the process. Similar to a Jiffy lube in terms of selling additional stuff but the big difference is that I only had to say wha... read more
I came here on Black Friday to get my oil changed for the first time and the service was definitely what I needed. It's great because you can stay in your car and the whole process it quite fast I would say about 30 minutes. When I went it was a bit busy so I was there for 45 minutes. I listened to a podcast and they did offer different drink options (water, juice, soda, tea) while you wait. They do offer other services beyond the oil change and they do mention it but are not pushy which I can appreciate. It is pricy but the... read more
I went to this place on my way home about 4 months ago. Yesterday I went to my regular spot which is my friends shop and couldn't believe what I saw when my car was on the lift. It looked as if I had an oil leak because the oil filter was not tightened very well. It's not the easiest area to get in and tighten down the filter but to have it barely finger tip tight and leave a damn rag in there to catch the oil is bullshit. I don't know what exactly happened here but I would never go here again after seeing this.
Business response:
Dear td, We are very sorry your last service experience at our San Mateo Oil Stop was not up to our normally high standards. Please forward your contact information to us at guestservices@oilstopinc.com, as we would like to try and make this right for you. Looking forward to hearing from you.
I have been coming here for several years and I have never had such a bad experience as I did today. I brought my vehicle in for a regular oil change, no special requests, nothing extra. My car came in perfectly okay and by the time they were done my car was aggressively shaking. I let a worker know and he told me that it was probably due to the oil change (which had NEVER happened before). I believed him because they are the "experts". When I checked again, the engine light was on and my vehicle was worse. I came back, they... read more
Not very happy with my service today. I guess I came in with a nail in my tire. When they put air in my tires the nail came out. Instead of telling me that my tire was losing air they rushed me out of the service station. I will not be coming back.
Julien and Team did an excellent job for me. Oh gosh, my brain is fuzzy on his name (Chris or Nate?) I'm so sorry I forget, but I do remember he did a fantastic job providing excellent customer service. Changed my air filters, cleaned my windows. I've been to the San Mateo location, but the location on Saratoga is superior. Everyone is just more warm and less pushy. In fact, although they are required to offer extra products and services, it doesn't feel fake and forced.
Oilstop Drive Thru Oil Change has a 4.6 star rating with 1,141 reviews.
Oilstop Drive Thru Oil Change is closed now. It will open tomorrow at 8:00 a.m.