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Old Republic Home Protection
About this business
The plumber came out and could not find the leak. I have pictures of the water heater and where it was leaking. Additionally I had to purchase the water heater and install it myself. Total sham.
Business response:
Hi, ****. We appreciate you taking the time to leave your comments. I sincerely apologize for your service experience. We will reach out to you to resolve this issue. ~**************
Waited for 10 days for toilet replacement but no one came. Called Old Republic multiple times and they didn't do anything but telling me to wait. The last time I called, they got impatient and hung up my phone
Business response:
Hi, *****. We apologize for the delay with your active service request, and will reach out as soon as possible to assist. ~**************
Every contractor this has sent to my home has done shotty work at best. U havehad the same contractor come 3 tmes for the same problem. A simple backed up pipe. Well when i called a new contractor they ran a camera down the drain and actually found the problem. I am out of Old Republic' s terrible choice of screenng contractors. Unfortunately, it was the company that was given when the hime was purchased.
Business response:
Hi, *****. Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectations. We will reach out to you for further assistance on this work order. ~**************
They are the least responsive company I have ever dealth with in decades. I have and had two issues. The first is a dishwasher and their repair reps could not get the parts (and still do not have all the parts) to fix it for a month or two. They state their repair company put in one part but it was found brand new still in the box. After waiting indefinitely and them refusing for us to go out of network to a company that had the parts and could fix the dishwasher we finally purchased a new one. They have refused to reimburse... read more
Business response:
************. Thank you for your review. We sincerely apologize for your service experiences and understand your frustration. We will reach out to address your concerns. ~**************
I am writing not because I expect anything but because working with your Service Request Process was the worst. I will not renew my contract with you. I never want to go through that experience again. EVER! I am in the customer service business so I have some knowledge of how this is done. I know for a fact, based on my experience you can save yourself and your customers a lot of time, cost and frustration. Ultimately resulting in customer dissatisfaction. I replaced my broken air condition, and over thirty-one calls between... read more
Business response:
******************. Thank you for your comments. We take your feedback seriously and will ensure that it is addressed. ~**************
I had a worst experience with my last service request. When I called to get a permission to get issue taken care at the soonest by outside network contractor it played automated message giving authorization to take care of the issue with amount less than $250. I submitted itemized receipt after I took care of the issue by outside network contractor. Now they are saying I did not take their permission or talked to real person to take care of the issue by outside network contractor. While their automated system did not direct ... read more
Business response:
Hi, ******. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. We will reach out to see how I can help. ~**************
Company was unable to facilitate service in 12 days from initial call and said errors in communication with svc provider does not matter and after 5 calls to old republic they finally got svc provider out and delay doesn't matter and still responsible even with their errors
Business response:
Hi, *****. Thank you for your feedback. We strive to provide high quality service through the independent Service Provider network and sincerely apologize if that was not your experience. We will contact you regarding this matter and hope to assist. ~**************
Very bad/poor customer services. I file a service in Sept 19,2023 for the 3rd time they fix same refrigerator. Until now its Oct 30,2023 still my refrigerator is not fix or even updated whats going on in the service i need. Every week i would call they say the same thing someone will get back to me? But almost 2 mo tha now where is the service i need??? The last a mo th and half been trying to turn of and on the refrigerator so at night it wont sound like a boat now this weekenddd it totally stop cooling so all my food was r... read more
Business response:
Hi, ******. Thank you for your comments. I sincerely apologize that you did not receive service to your expectations. We have reached out to you and hope to discuss this issue. ~**************
I feel compelled to share my unsatisfactory experience with Old Republic, as it certainly did not meet my expectations.Firstly, my interactions with the **************** Representatives were less than ideal. I found myself having to repeat my issue across three different phone calls to three separate individuals before receiving the help I needed.In addition to this, I was referred to "#1 ***************- SC" for service, which resulted in an unexpected additional charge of $680, on top of the trade fee (85$) I had already p... read more
Business response:
Hi, *******. I am very sorry you feel this way about our company. Our goal is to be People Helping People, and if your experience was less than what you expected, wed like to address that with you. A specialist will reach out to assist. ~**************
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,834 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.