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Old Republic Home Protection
About this business
The literal worst. We bought our house aprx April 1, the air went out the first time in May. It has not consistently worked since (now October). We live in ******* - with temperatures at 115 in the summer. They keep coming out and piecemeal fixes instead of replacing it and it breaks again 3 weeks later. The 2nd to last time it broke it was out for 2 weeks while they waited for a part (in July) - the contractor came-out for and said he fixed it. I called them w/in hours to say it was still broken. They told me Id have to wai... read more
Business response:
Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. We will reach out to you to resolve your concerns. ~**************
Horrible service. Long wait times. People do not call back for weeks. Our AC unit malfunctioned due to a natural malfunction. Yet their contractor they sent out said the unit malfunctioned due to construction dust - we dont even know what that is. I hired our own AC contractor, sent them the report from our ac contractor and our home inspection - everything matches that the unit malfunctioned. No call back for 3 weeks. Then they want to send another one of their service contractors for another inspection. I called early Augu... read more
Business response:
Hi, *****. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. A specialist will call you to address your concerns. ~**************
I purchased a new refrigerator from ***************** in 19 2019 I called old republic for home protection. The icemaker and the LED lights on my refrigerator thats barely 3 1/2 years old went out. I paid his service provider $85 to come and inspect the unit. I have called Old Republic three times today August 16 was the last phone call at 9:05 AM I was informed they are not replacing the icemaker. They are not replacing the LED lights. Total cost for parts replacement is roughly just over $900 and I was just informed that t... read more
Business response:
Hi, *****. Thank you for your review. We sincerely apologize for your service experience and would like to help. A specialist will call you to address your concerns. ~**************
Typical home warranty company that doesnt cover what goes wrong with the house!! People ask me whats the best home warranty company, I always say none of them. I have had multiple contractors all saying to call another contractor because we cant help you. I literally paid a service fee and still have the same plumbing problem. What. Joke!
Business response:
Hi, *****. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. ~**************
This company is a waist of time and money. I've been trying to get a serious plumbing issue resolved for weeks. A plumber came, immediately took my $85 before I could even say anything, then he ended up doing nothing but flushing my toilet a bunch of times. He said there is a serious problem in my bathroom but disregarded my concerns about the water and sewage backing up on the floor. He offered no solution and left. Old Republic then labeled the issue as resolved even though nothing was. I called them, and the first person ... read more
Business response:
********************. Thank you for your comments. I am deeply concerned about the length of time this repair is taking and would like to help. A specialist will reach out to assist. ~**************
I bought an "ultimate" plan last December effective early 2023 that does not cover a 3 yr old Refrigerator even though an icon on their front page of the contract shows a refrigerator but then in small type "some states don't apply". As I spent nearly $1K on this purchase of the home warranty I am astounded that appliances are not covered in even the standard plan. When I tried to make a claim they did not even know who I was, then told me my customer number was wrong then by the third person told me my fridge was not covere... read more
Business response:
Hi, ***. Thank you for your feedback. We sincerely apologize for your experience and would like to help. A specialist will reach out to assist. ~**************
I would like to file a formal complaint against Old Republic Home Protection. I purchased my home June 29, 2023 and purchased the home warranty based on a recommendation from my realtor, *********************. To date my experience with ORHP has been frustrating and the service I have received has been terrible. I do not think the company has incentives aligned to produce the best outcomes for its clients. I initially opened a claim for my refrigerator on August 1, 2023 because the ice maker did not work and there was a high... read more
Business response:
Hi, ***. I sincerely apologize for your service experience and I would very much like to look into this for you. I understand your frustration. Would you please send your Plan number and/or covered property address to ************************************* I look forward to getting you the assistance you need. ~**************
I am very rarely write a review. My experience with Old Republic is so poor I felt compelled to write this. I wish I never had this warranty product. Its delayed me fixing up my house for weeks.I had two broken items. The first was a Dishwasher. The in networks repairman couldnt fix it and had to order parts. He ordered one part and came back out, but then realized he needed another part. By the time he realized the other part was needed it was over 30 days back ordered and that does not include installation time. Finally I ... read more
Business response:
Hi, ****. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. We will reach out to you to resolve your concerns. ~**************
Hard to get any repair done under ORHP as most of the time the contractors report (use the wording for the diagnosis) the repair as modification, not as per the current code and inspect the work in one week. So, ORHP simply respond that sorry this repair or rectification is out of our scope and not covered under the ORHP insurance.Emergency ***************** a Big Issue: For any emergencies e.g. Water leak, drainage or HVAC issues; the contractor/s will not show up for days. As a tenant or owner; what do we do ?? Let the lea... read more
Business response:
Hi, Asif. Thank you for your comments. I sincerely apologize that you did not receive service to your expectation. We will reach out to you and hope to discuss this issue. ~**************
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,834 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.