Old Republic Home Protection

Robb L 

on BBB

2 years ago

I had cracks on the heat exchange for my furnace. Luckily parts were covered under manufacturer warranty but labor wasnt. Old Republic refused to cover these labor costs b/c of the manufacturer warranty. Honestly, what is the point of paying for a home warranty if they dont cover anything? 

Craig D 

on BBB

2 years ago

Tried to sign up for a plan they give me one price and sent me a invoice for a different price. 6 Phone calls later all I get is being transferred to different departments so far I have had to tell my store 8 time. I can only image what it would be like trying to get a repair done. Most of the reps want to be rude and pass me off to someone else. Also been on the phone 40 minutes on hold I give up and would not recommend this company. 

Mike S 

on BBB

2 years ago

Ive been trying since June to get a refund of $85.00 for a service call fee that I cancelled. Spoke with many different people and was promised to have my charges reversed and there would be a credit to my Debit card. Ridiculous!! Im tired of calling and waisting my time and getting the run around. They dont even deserve a one star rating as far as Im concerned, and at this point I will definitely not be renewing my home warranty with them. 

Jack H 

on BBB

2 years ago

Had Old Republic for a year, and I feel confident to call them and apathetic borderline scam. It took them 89 days from the date of first to replace my washer dryer unit, most of which was me spending 1 hour + on hold waiting to speak to someone in the appliances to department. It took them 5 months (they actually closed the service request after 90 days of inactivity, even though they were the ones waiting on a quote from the provider to approve), and 3 service providers, to get someone to quote our AC ducting replacement. ... read more

Tim R 

on BBB

2 years ago

An hour on hold every time I called. No contractors in area will work with them so they tell you to get a contractor. That puts you in the middle of the two. They wouldnt pay for any ac nor hot water repairs. Terrible waste of time. *********** **********. 

Renee G 

on BBB

2 years ago

If I could give negative stars I would. I have been given the run around for a month with no AC in bedrooms. Between 2 contractors who never showed up, multiple visits by electrical company and another AC contractor who cant figure out what is wrong. My compressor is 12 years old and probably needs to be replaced but it will take forever because OLD REPUBLIC contracts with the worst rated contractors they can find. They make mistakes between whoever answers the phone and dispatch, they hang up on you, it takes 49 minutes or ... read more

Tom P 

on BBB

2 years ago

Old Republic was quick to send someone out to inspect and replace my HVAC. First the compressor went and several months later the condenser went. At renewal time I received an email saying they are not renewing my policy. Wow! I called and I was told I had a high claim in the first year. Buyer beware! I would call another home warranty before Old Republic. 

Tom O 

on BBB

2 years ago

ORHP is a total joke to work with so far. I submitted a request for service for a broken AC 5 weeks ago. The first contractor they sent out said to replace the *** The second one said to replace a coil. I was told it was authorized by a ORHP representative and the part would be in 5-7 business days. Nothing. The contractor said they didn't have an authorization but also told me the part was unavailable. Now they want to replace the air handler and still nothing. I have been living in temperatures in the high triple digits **... read more

Matison J 

on BBB

2 years ago

We are now approaching day 50 of no air conditioning with little to no urgency on Old Republics side. We have been told multiple times communication would occur within a day only to have to call back days later for communication. Every phone call ends up being at least an hour plus on hold. Buyers be aware of this company and do your research before choosing them for a home warranty.