Old Republic Home Protection

Thomas W 

on BBB

2 weeks ago

******** customer service. I had a Home ****************** claim through ORHP, and this firm was assigned to the the claim. They do not answer the phone and do not return calls even after multiple attempts to engage. Definitely a company to avoid. 

Damian C 

on BBB

3 weeks ago

ORHP has under performed yet again. We needed a new AC unit and ORHP sent us a completely unvetted company. I called ORHP during the installation to warn them of what I was witnessing and how the new AC unit would likely have issues as a result. ORHP stated that they had called the company, and the company would stand behind its work. SO nothing more was done. Fast forward 3 months (when it's 110 in Phoenix) and guess what broke? The company that installed our AC unit is no longer in business. SO ORHP says I need to pay $110... read more

Sheryl W 

on BBB

3 weeks ago

I’ve had my policy since 2018, a couple of small claims no problem. I first contacted ORHP on June 9 about my ac not working. Service provider came out on the 10 and said I needed a new compressor and he would submit info. I contacted ORHP around the 15 to check status. Was told they were waiting on me to confirm additional charges on my part (no contact from ORHP to me). I approved the charges and was told it would be 7-10 business days. Then they said they couldn’t find a compressor so they would replace the unit and my co... read more

joe d 

on BBB

3 weeks ago

As of this writing I've been on hold for over 50 minutes, calling during business hours. No callback option. No status of how long until a rep will pick up. It's 2025 and simple customer service skills are non-existent. As for their coverage, don't bother. We paid extra for AC coverage, was told only $500 would be covered and we'd have to pay $2,600. What's the point of getting the extra AC coverage if it won't be fully covered. No way to change plan coverages either, you buy one tier and it seems as if you're stuck with it... read more

Venkata Y 

on BBB

3 weeks ago

Easily the worst home warranty company . i could have given zero rating , but could not , so giving a 1 star rating 1. i got a water heater installed as part of plan in 2021 2. Apparently it failed the city inspection 3. i recently came to know of it , as i was at city hall applying for a ev permit 4. city is not approving the permit as i have a failed inspection 5. Looks like that old company is no longer working with orhp 6. orhp is saying that they will not pay the money for pulling a new permit so i am stuck and i need... read more

Eric U 

on BBB

4 weeks ago

Delays, Excuses, and Zero Accountability A Company to Avoid Dealing with Old Republic Home Protection has been an absolute nightmare. If you're trying to get a refund or reimbursement, prepare for a long, frustrating process designed to delay payouts and avoid responsibility.Reaching customer service is nearly impossibleaverage wait times are over 45 minutes, and when you do finally speak with someone, the help is minimal and the attitude dismissive. You truly have better odds getting someone at the ****The real kicker is ho... read more

Keoki S 

on BBB

a month ago

Employees are rude and give you attitude on the phone. Had me on hold multiple times for over 2 hours! Kept transferring me to another person, wouldnt listen to the issue I was having, then claimed that the company would not cover my issue when I already had approval for the service to be covered. I dont know what happened with your customer service department, but I had no problems with anyone trying to resolve any issues. However this year, your customer service department is horrible! No one wants to help, all they want t... read more

Matt S 

on BBB

a month ago

I cannot in good conscience recommend this company to anyone, extremely poor customer service and they will look for any reason to not cover a service for an appliance after charging you a service fee. Its at the point that even though Im covered I will not bother to call them for any issues related to my homes appliances. Expect when they finally do get back to you after a few days they will cancel your appointment despite initially telling you were covered. Ive had this same issue happen twice now and ended up being forced... read more

William M 

on BBB

a month ago

********* failed on December 7. I still do not have a replacement, and have been disconnected the last two times I called. I did everything the way I was supposed to. I've just received a lot of silence.