Old Republic Home Protection

Andrea Z 

on BBB

2 years ago

Old Republic contacts vendors/service companies right away. We've had good experiences with the recommended companies. They are helpful and dependable with the whole process. 

Brian H 

on BBB

2 years ago

Prompt and attentive claims department and customer service. Very satisfied. ( furnace replacement ) 

Patrick M 

on BBB

a week ago

ORHP has been difficult to work with. When calling I found it very difficult to speak with a real person, always had to talk to the ** and then hope for a call back. I also found that the person I did manage to speak with told me that my sewer line repair would be covered by the policy only to pay the $100 fee to have someone come out and tell me that it wasn't covered. Neither of the *******s that came out wouldn't even provide a quote for the repair so that I could hire them directly, the cracked pipe still needs to be fix... read more

Richard M 

on BBB

a week ago

Cannot talk with person who has knowledge of claim. Have to go thur entire claim each time I call 

William S 

on BBB

2 weeks ago

drywall repair after damage by old republic contractor not covered. 

Brandie S 

on BBB

2 weeks ago

Was approved for heart pump repair during 100+ degree weather. Was told it shouldn't take longer than 7 to 10 business days before the party would even be here to set up repair. Jump to almost a month later and was told that my contractor still had not received my part. Called old republic. On hold for 2 hours 14 minutes before someone pick up. (This is everytime that I call). Was told that they would check with their purchasing department to check the problem and that they would call me back. Why am I sitting on hold AGAIN!... read more

Jayson B 

on BBB

2 weeks ago

Too bad I couldnt give this a zero. I was a customer with them for over 7 years. At first it was great however my latest instance was the last stray. Water heater pilot went out and they sent a guy in a 2000 civic ripped jeans dirty t shirt to my house. He didnt even speak English and called his team and placed me on speaker with them. I refused the service but they charged me a service fee because this guy showed up. Call ORHP back to asked if I could just use a separate person and YES was the answer. Just send us over the ... read more

Ashley S 

on BBB

2 weeks ago

Our air conditioning unit failed during near 100 degree heat, Old Republic sent a HVAC technician out the next day and the repair was approved and the purchase order submitted by Old Republic. Since that time, we have received so many different story lines. It's now been 2 weeks since the repair was approved and we were told the part hasn't shipped. 2 weeks with our family home over 80 degrees inside while we keep being told "3-5 days" over and over. Where is the accountability? We are now in a position where we may have to ... read more

Evette L 

on BBB

3 weeks ago

This company is extremely slow with their paperwork! Specifically, the purchasing department. I have been waiting since June, for a hard copy to be sent over to the department store to get my air conditioner fixed, it is now the end of August.