Old Republic Home Protection

William H 

on BBB

a month ago

This company is a scam and doesn't cover claims. My pool filter cracked and was leaking water. I turned it off and called them. By the time their service provider came out more than 2 days later there was algae beginning to grow in the pool. Old republic refused the claim indicating we misused the pool filter by allowing algae to grow in the pool. It is the most backwards logic I have ever experienced! Turning off the filter because it was broken caused the algae, not the other way around. They are clearly a classic scam ins... read more

Jeff L 

on BBB

a month ago

Got this USELESS warranty from seller when I bought my last house. They need to be investigated for fraudulent business practices.Pool filters housing top dome cracked and instead of covering it they keep claiming my filter cartridges caused the problem even though the 2nd tech they sent told me your pool cartridges have nothing to do with a cracked filter housing dome. If their industry was regulated like the insurance industry they would be subject to a lawsuit. STAY AWAY FROM THESE SCAMMERS!!The cartridge filters are clea... read more

Kyle O 

on BBB

a month ago

I have renewed my policy for 12 years, when I filed my claim 4 days ago because of a malfunctioning ac unit in ******* when it is over *********************************************************************************** Not only am I hot, Im even more mad that they charged me for it, and still waiting for a result. Ive called the contractor assigned who doesnt answer multiple times, as well as old republic 3 times - when you are paying top dollar for a service, I expect a little more in return 

Marci M 

on BBB

2 months ago

Terrible. Wonder if I should get a lawyer. Our AC has been out for a month. They have sent 5 people from 3 different companies to fix our ******* ** unit. All of them say they need a ******* specific service person with the right diagnostic equipment. But old republic just says that they dont have a contract with *******. So they say we have to find someone on our own to diagnose the problem. What the heck? If we have to do it ourselves, why do we have a home warranty. We have paid them $100 each for 4 service calls on 4 dif... read more

Julia D 

on BBB

2 months ago

Terrible service. They told me to contact an out of network provider. Then no one answers the phone at Old Republic. Very very very bad service. Cannot say enough bad things about these people. 

Sukhvinder S 

on BBB

2 months ago

Their hold times are too long. I am writing this review while on hold for more than 30 minutes now. When I called to buy policy I had no wait time. 

Michael G 

on BBB

2 months ago

Very bad customer service. They had a ********************** they scheduled to come look at our dishwasher. After 2 days that company says they won't come. They find another company that only comes to town Thursdays. So 2 weeks go by finally have the company come look at it. They say the front control board is bad and it's no longer available. He said the warranty company would contact me. They called and asked if a black controller would be ok on my white dishwasher. I said no they said ok they would keep looking for a whit... read more

Jeff R 

on BBB

2 months ago

I am writing to formally express my frustration with the handling of my current claim regarding the relocation of my water heater. I was previously informed that this service was covered under my policy. However, after submitting the requested photos, I received no further updates and was instead contacted for additional documentationwithout any clear communication on next steps.This experience has been extremely disappointing. Ive held home warranty coverage for over 20 years with more than a dozen different providers, and ... read more

Carmen S 

on BBB

3 months ago

I called Old Republic Home Warranty, my home warranty insurance. I paid their service fee of $100. It was my understanding that I could use a contractor of my choice. However, when I did use a contractor of my choice, I was told by a representative that their policy has changed and that I could not use a contractor of my choice and I had to use a network contractor, in which I did not know. After I paid their $100.. service fee the customer representative failed to tell me about their in network policies that consist of usin... read more