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Old Republic Home Warranty
About this business
Typical home warranty company that doesnt cover what goes wrong with the house!! People ask me whats the best home warranty company, I always say none of them. I have had multiple contractors all saying to call another contractor because we cant help you. I literally paid a service fee and still have the same plumbing problem. What. Joke!
Business response:
Hi, *****. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. ~**************
This company is a waist of time and money. I've been trying to get a serious plumbing issue resolved for weeks. A plumber came, immediately took my $85 before I could even say anything, then he ended up doing nothing but flushing my toilet a bunch of times. He said there is a serious problem in my bathroom but disregarded my concerns about the water and sewage backing up on the floor. He offered no solution and left. Old Republic then labeled the issue as resolved even though nothing was. I called them, and the first person ... read more
Business response:
********************. Thank you for your comments. I am deeply concerned about the length of time this repair is taking and would like to help. A specialist will reach out to assist. ~**************
I bought an "ultimate" plan last December effective early 2023 that does not cover a 3 yr old Refrigerator even though an icon on their front page of the contract shows a refrigerator but then in small type "some states don't apply". As I spent nearly $1K on this purchase of the home warranty I am astounded that appliances are not covered in even the standard plan. When I tried to make a claim they did not even know who I was, then told me my customer number was wrong then by the third person told me my fridge was not covere... read more
Business response:
Hi, ***. Thank you for your feedback. We sincerely apologize for your experience and would like to help. A specialist will reach out to assist. ~**************
I would like to file a formal complaint against Old Republic Home Protection. I purchased my home June 29, 2023 and purchased the home warranty based on a recommendation from my realtor, *********************. To date my experience with ORHP has been frustrating and the service I have received has been terrible. I do not think the company has incentives aligned to produce the best outcomes for its clients. I initially opened a claim for my refrigerator on August 1, 2023 because the ice maker did not work and there was a high... read more
Business response:
Hi, ***. I sincerely apologize for your service experience and I would very much like to look into this for you. I understand your frustration. Would you please send your Plan number and/or covered property address to ************************************* I look forward to getting you the assistance you need. ~**************
I am very rarely write a review. My experience with Old Republic is so poor I felt compelled to write this. I wish I never had this warranty product. Its delayed me fixing up my house for weeks.I had two broken items. The first was a Dishwasher. The in networks repairman couldnt fix it and had to order parts. He ordered one part and came back out, but then realized he needed another part. By the time he realized the other part was needed it was over 30 days back ordered and that does not include installation time. Finally I ... read more
Business response:
Hi, ****. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. We will reach out to you to resolve your concerns. ~**************
Hard to get any repair done under ORHP as most of the time the contractors report (use the wording for the diagnosis) the repair as modification, not as per the current code and inspect the work in one week. So, ORHP simply respond that sorry this repair or rectification is out of our scope and not covered under the ORHP insurance.Emergency ***************** a Big Issue: For any emergencies e.g. Water leak, drainage or HVAC issues; the contractor/s will not show up for days. As a tenant or owner; what do we do ?? Let the lea... read more
Business response:
Hi, Asif. Thank you for your comments. I sincerely apologize that you did not receive service to your expectation. We will reach out to you and hope to discuss this issue. ~**************
Have been dealing with this company for a few years now and the contractors they use are horrible. They do not do very good work and you might be lucky to even contact them. Customer service needs a lot of improvement. People who answer the phones can never answer your questions and when they say they will call you back in ***** minutes, dont hold your breath. Have been told multiple times that I will be called back and no one ever calls. So when you call them back, the process starts all over again with a different person. ... read more
Business response:
Hi, ******. I sincerely apologize for any experience that has not met your expectation. Well be sure to review your work orders for areas of improvement. Thank you for bringing the matter to our attention. ~****************
I had a home warranty with this company and my policy expired and I was unaware and when I called to find out how come I was never sent a renewal they informed me they decided not to renew my policy because they had to replace the oven that I had wasn't my fault the oven went out and the fact that they had notified me that they were discontinuing my service left me without home warranty insurance for months had I not called to find out what was going on out of the blue I would have never known and they told me it's in their ... read more
Business response:
Thank you so much for taking the time to comment. We apologize for any miscommunication. Our goal is to provide the most efficient and effective service possible. We strive to make every customer experience a positive one. ~****************
their website is "broken" and doesn't allow you to submit warranty claims via their online portal for covered items. This is completely unethical and a lawsuit needs to be filed against them about this. Completely unacceptable. They even have the nerve to keep you on hold for lengthy times and then have it tell you that you can file the claim online 24/7 which is false advertising and a slap in the face considering the reps/employees are aware of this simple IT fix that has not been implemented. Extremely shady! Beware
Business response:
Hi, *******. Thank you for your feedback. We strive to provide professional service and we look for any opportunity to improve. ~****************
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 7,774 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.