This profile has been claimed by the business owner or representative.
Old Republic Home Warranty
About this business
8/28/2023 I put in a service repair call for my A/C. First, due to the false assumptions of the service provider consultant, it is denied. Confirmed with the *** that the claimed cause could not be true, they did put out a recall, taking DAYS to go through to the service provider. This is *******, in the hottest month of the hottest year (2023). Finally, after I spend $500 for a window unit because I am experiencing breathing problems from the heat, they reapprove the order. Next thing I know, THREE weeks later, they "can't ... read more
Business response:
Hi, *****. Thank you for your feedback. I sincerely apologize that you did not receive service to your expectation. We take your feedback to heart and will ensure that your comments are addressed. ~****************
On Aug 22 , 2023 Old Republic to make a claim about ** problem. A company called Sea Breeze was called to evaluate. Seabreeze Tech left and claimed there is no problem with the *** The ** still not working . The Next day Old Republic was informed the Tech had left without any repair done. The work was given to Sea Breeze again. to come on the 24th. Sea breeze was asked not to leave the home until the repair was completed. Sea Breeze accepted the job. The next day the job was assigned to another company called American Heatin... read more
Business response:
Hi, *****. Thank you for taking the time to provide your feedback. I apologize for the delay and your resulting experience. We always seek to provide the most efficient service we can. A specialist will reach out to address your concerns. ~**************
We have used ORHP in the past without any issue until this past issue that is ongoing. We submitted a service request end of July for a fridge that was not maintaining cold enough temperatures. It is now September 6 and after 2 technicians coming through, the fridge still hasnt been fixed. The first technician came out and had a part replaced that relatively quickly - within a few weeks. The fridge still wasnt working so a second technician was called and came out on 8/22. They didnt submit a report till 8/30 and I was under... read more
Business response:
Hi, ******. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. We will reach out to you to resolve your concerns. ~**************
I do not like this company, most the vendors they are contracted with all below par, if you call different vendors they give different advise, Old republic intention is to avoid fixing things, they will give a run around in a major way, me and my kids were without AC in bedroom for 2 weeks, they send AC company guys who gave different and wrong advise, I finally paid money out of pocket to get AC fixed, I have licensed and bonded companies advising replacing the unit and old republic denies fixing unit let alone replacing th... read more
Business response:
Hi, ***** Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectation. We will reach out to you for further assistance on this work order. ~**************
I have problem with my refrigerator for couple of weeks now. I called old republic home protection and they sent someone to check the refrigerator. This guy didnt know what he was doing. Doesnt speak English at all. Then I called back again still my refrigerator not working. They sent someone else and the guy said its not suppose to be connected to the gfi outlet. So he changed the outlet. I called the warranty department again and they told me that the technician said because of the gfi my refrigerator got damaged and they ... read more
Business response:
Hi, Viraghni. Thank you so much for your review. We will reach out to provide assistance. ~**************
I have home warranty plan with Old Republic Home Protection. My a/c went out. We call for service the send out ****** heating and cooling. The gentlemen came out from this company stated our compressor is out. He did take device fee. He transfer the service call back Old Republic. They send a guy from Wire Shield heating and cooling and he could not fix the a/c he took the service of $110.00.. He left and the our a/c still not working. So he came out to our home twice problem not solved. We had to call Old Republic back and ... read more
Business response:
Hi, *****. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. We will reach out to see how we can help. ~**************
I had cracks on the heat exchange for my furnace. Luckily parts were covered under manufacturer warranty but labor wasnt. Old Republic refused to cover these labor costs b/c of the manufacturer warranty. Honestly, what is the point of paying for a home warranty if they dont cover anything?
Business response:
Hi, ****. Thank you for your feedback. We would love to discuss your experience and have reached out to address your comments. We hope that you will come to realize the value and strength of our Plan. ~**************
Tried to sign up for a plan they give me one price and sent me a invoice for a different price. 6 Phone calls later all I get is being transferred to different departments so far I have had to tell my store 8 time. I can only image what it would be like trying to get a repair done. Most of the reps want to be rude and pass me off to someone else. Also been on the phone 40 minutes on hold I give up and would not recommend this company.
Business response:
Hi, *****. We strive to provide the best customer service possible and apologize for your experience. We will reach out to address your concerns. ~**************
Ive been trying since June to get a refund of $85.00 for a service call fee that I cancelled. Spoke with many different people and was promised to have my charges reversed and there would be a credit to my Debit card. Ridiculous!! Im tired of calling and waisting my time and getting the run around. They dont even deserve a one star rating as far as Im concerned, and at this point I will definitely not be renewing my home warranty with them.
Business response:
Hi, ****. Thank you for your review. We apologize for the inconvenience and understand your frustration. A specialist will reach out to assist. ~**************
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 7,774 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.