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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My daughter sent me omaha steaks package and the steaks were top sirloin, She thought all your steaks were filets. The top sirloin were the worst ever. They were tough and grizzly. Just opened the last one and has big chunks of fat. Told my daughter do not order from them again. Can do better at grocery store Pauline Diller
Business response:
Thank you for your review. We are disappointed to hear you were not satisfied with your gift. We do offer a variety of different cuts of steak, and as you know each has its own characteristics for marbling and tenderness. At Omaha Steaks, we do stand by our 100% Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com for further assistance. Thank you.
If a customer’s family has more than 2 people, do not order their family meals. I ordered the chicken fettuccine meal & it would not serve more than 1 person. I also ordered the Shepard’s pie & it only served 2 people. The other “Family” meals I ordered are only large enough for 2 people. Very disappointing & expensive for what you get. Otherwise I am satisfied with the other food items I have ordered.
Business response:
Thank you for your review. We are disappointed to hear you were not satisfied with some of our products and we appreciate you letting us know. Our serving sizes are based on USDA recommended serving sizes, and we're sorry that was not clear when you purchased them. We do stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please reach out to us custserv@omahasteaks.com for further assistance. Thank you and we look forward to hearing from you.
Been a customer for sometime. Carefully kept checking deals and found one for $139. Order came today. Opened the chicken, not chicken breasts, only chicken we order. Then I get to the filet mignons the box says beef tenderloins? I called and was told it’s the same thing and the USDA makes Omaha Steaks label this way? Well it was a first, probably only thing we continuously order is filet mignons. I did a few email searches and this is what I found - is beef tenderloin the same as filet mignons, the answer is NO! Two differen... read more
Business response:
Thank you for your review. We apologize for any misunderstanding. We are required by the USDA to label Filet Mignon as Beef Tenderloin. Any previous purchases of Filet Mignon would have been labelled the same way; Filet Mignon is cut from the tip of the tenderloin. Omaha Steaks products are backed by a 100% Satisfaction Guarantee, and we are confident you will love this product as you always have. Please contact custserv@omahasteaks.com if you need further assistance. We appreciate your business and hope to serve you again s... read more
We have been customers for quite while now and haver been disappointed. Anyone complaining about the steaks being tough and hard to cut and chew obviously do not know how to prepare good cuts of beef and cook them properly.
Business response:
Thank you for your review. We appreciate you being part of the Omaha Steaks family and look forward to serving you again soon!!
Your meats are excellent and enjoyed every bit of it. But I paid $99 in December and now it's a $160. That's quite a jump. I can afford a $160. It sure isn't a sale price at a $160 VS 99. Too bad
Business response:
Thank you for your feedback. While the package you ordered may no longer be at this price, we have many packages available at the price point you're looking for. You can also sign up for our marketing offers to take advantage of the daily offers we have available. We appreciate your business and look forward to serving you again soon!
Got as a gift. 4 steaks, 4 pork chops, and scalloped potatoes. The steaks were tough and the pork chops were as tough as shoe leather and tasteless. I would not recommend this product.
Business response:
Thank you for your feedback. At Omaha Steaks, we stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com for further assistance. We look forward to hearing from you. Thank you.
Received ribeye steaks as gift. Not edible. Chew and spit. They boast grass fed. Well, their grass fed is like chewing on tar paper. This company should be out of business, period!
Business response:
Thank you for your feedback. We apologize you were not happy with your gift. Omaha Steaks products are backed by a 100% Satisfaction Guarantee. Please contact us at custserv@omahasteaks.com so we can make this right. Thank you and we look forward to hearing from you.
I ordered two of the special advertised steak packages as Christmas presents for my son and daughter and their families. They are very disappointed with the steaks noting that the steaks are tough, hard to cut and hard to chew. Also the bacon didn’t cook well and was tasteless. Do you provide a remedy for this. I had to pay more than was advertised and also more money to have them delivered closer to Christmas. The person who took my order was not helpful and just seemed more interested in adding additional charges. Please a... read more
Business response:
Thank you for your feedback. We are very disappointed to hear about your experience. We absolutely stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com for further assistance. Thank you.
Purchased three classic collection boxes. Item missing. Two request to get missing bacon wrapped filet mignon. Finally arrived five days later with melted dry ice and soggy box with bloody steaks
Business response:
Thank you for your review. We sincerely apologize for the experience you encountered. Our records indicate the replacement shipment was going to a business, and unfortunately our carrier noted the business was closed when attempting to deliver. I have replaced the missing steaks to ship via 2 day air to deliver by Thursday, January 25th. Please let us know if you need any further assistance. We appreciate your business and hope to serve you again soon.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.