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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Do NOT do business with this company ! Worst company i have ever ordered from .I ordered a big box of food for my son for a special occasion . I paid xtra for delivery data i chose . The box never came . called and they said they sent out a new box gave me the date . Box never came .. They claim they sent out a new box and that i would be credited the full amount.. Box came completely defrosted and soaked straight to the garbage . The refund never came ! Horrible company . I will reverse this charge on my CC and never ever o... read more
Business response:
Thank you for your review. We sincerely apologize for the experience you encountered, and are working with our carrier and logistics partners to ensure this does not happen with other customers. Having been in business for over 100 years, this is not at all the experience we strive to provide and we are truly sorry your package did not arrive as scheduled. Our records do indicate you have been refunded in full, and a replacement shipment is scheduled to deliver on May 31st. Please contact us custserv@omahasteaks.com if you n... read more
I have been a loyal customer of Omaha Steaks for years. I give them to my family as gifts. I never had a bad experience until recently with the beef rib eye steaks, #497. They were sent to me as a gift. These steaks do not resemble any ribeye I have ever seen and have little to no marbling. The worst part is they are so tough that they compare to a bottom round steak. I cooked them from fully thawed, the first by sous vide to 130 degrees then finished with a quick sear, very tough and sinewy. The second steak I treated with ... read more
Business response:
Thank you for your feedback. At Omaha Steaks, we work hard to deliver a great experience for our customers. All of our products are backed by a 100% Satisfaction Guarantee, and we would be happy to honor it for you. Please contact us custserv@omahasteaks.com for further assistance. Thank you and we look forward to hearing from you.
Terrible waste of money !! Beef had no flavor at all . Burgers were full of red dye .
Business response:
Thank you for your feedback. We are extremely disappointed to hear you were not satisfied with your purchase, and we stand by our 100% Guarantee. We can assure you our ground beef does not contain dye, and is the same beef we use to create our steaks. Please contact us at custserv@omahasteaks.com. Thank you and we look forward to hearing from you.
ordered then wanted to add to order, could not find me. ok so I called them they said my card was bad never happen / so I called my card they said Omaha tried to charge me 4 times in 5 mins so they flagged them~ they are nuts
Business response:
Thank you for your feedback. We apologize for the experience you encountered. Unfortunately, we were not able to obtain payment for your order and we received an additional request to cancel it. If you have any further information to provide showing the attempted authorizations, please send to us custserv@omahasteaks.com so we can look into this right away. Thank you.
Called their customer service dept. First I can find your order and then said they sent an email to someone about delayed deliver which was not me. Then they said they sent another email but my email was shut down? The excuses were one after another. He said he was authorized to send me a $25 gift card but I told him to keep it since I would have to use it if I placed another order. They did not communicate late order to me via phone or correct email!
Business response:
Thank you for your review. We sincerely apologize you did not receive your shipping notification and for any misunderstanding regarding delivery. Our records indicate your order was placed online and both the confirmation and shipping notification were sent to the email address provided. Your package delivered on time. Please contact us at custserv@omahasteaks.com if you need further assistance. Thank you.
The Ohama steaks store 140 in Westminster Colorado do not honor the sale prices they send you in their emails causing a total waste of their customers time and gas. My wife and I have purchased hundreds of dollars in this store in the past few years but after today's total waste of time trip over there on 4/15/27where a very rude store employee refused to honor their sale price sent to me via email. Needless to say we have officially made our last purchase in their store ever because they refuse to honor their commitment. Ma... read more
Business response:
Thank you for your feedback. We apologize for any misunderstanding regarding our offer and the experience you encountered in our retail store. Your feedback was escalated to our retail division who should be reaching out to you. Please contact us custserv@omahasteaks.com. Thank you.
I reached out to Omaha Steaks via email and per their website, they would respond in 24-hours. It’s been over a week and absolutely no response. We bought their frozen chicken breasts and found the order to be rubbery. Inedible and very disappointing. I’ve been a loyal customer for years, now, given their utter lack of response I’ll shop elsewhere. Do better! Very disappointing.
Business response:
Thank you for your feedback. I sincerely apologize you have not received a response. With the information provided, we have not received any email correspondence from this address. Please contact us directly custserv@omahasteaks.com so we can assist you right away. We stand by our 100% Guarantee and look forward to assisting you. Thank you.
These are not worth the money paid by my sister and father. They bought our family Steaks, Chops, chicken and burgers along with all of the sides to go with them. The meat is mediocre, I can get better at Walmart!! The sides are bland, how can you ruin sweet potatoes?? The apple dumpling/tarts were good but not great. Do Not make the mistake of ordering the chocolate cake!! It was supposed be a nice birthday gift but it was dry and the frosting chocolate flavored grease covered with mini dark chocolate chips. I know I may be... read more
Business response:
Thank you for your feedback. We are very disappointed to hear you were not happy with your gift. We stand by our 100% Guarantee, and would love for you to give us another chance. Please contact us atcustserv@omahasteaks.comfor further assistance. Thank you.
Worst thing I ever bought false pictures. Looked nothing like steaks. No taste
Business response:
Thank you for your feedback. We are sorry to hear you were not satisfied with your purchase. We do have a 100% Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com for further assistance. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.