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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Received a box of a variety of Omaja steaks and chicken as a bday gift from a friend. I opened immediately and found an empty bag of where dry ice should have been and contents were just cool. I opened the boxes and all the meats had started to defrost! Not safe eating these items. Not to mention a large hair was also found inside. Disgusting.
Business response:
Thank you for your review. We apologize for the experience you encountered with delivery. At Omaha Steaks, we stand by our 100% Satisfaction Guarantee and would be happy to assist you. Please contact us custserv@omahasteaks.com so we can take care of this right away. Thank you and we look forward to hearing from you.
I don't understand what is going on with a company that is nationally renowned like Omaha Steaks to not fulfill simple orders or at least give updates better. Ordered a package for 39.99 on 3/4, and as of 3/11 there is no update or change indicated. It just says not shipped. What is going on here? How does this company have a 1 star rating after decades of great service and products? Am I missing something?
Business response:
Thank you for your feedback. Unfortunately, I am not able to locate a purchase with the information provided. Also, we do not have shipped packages available for $39.99.Here at Omaha Steaks, we're committed to providing a safe and secure shopping experience. It's come to our attention that scammers are trying to impersonate us, so please confirm you ordered directly from www.omahasteaks.com. If you have more information to provide, please contact us at custserv@omahasteaks.com so we can further assist you. Thank you.
After ordering I got an email telling me to finish the order, I already paid with PayPal and sent them the receipt. They keep sending me emails saying I need to finish the order but no response from them other than the computer generated email. Spend your money locally and you won't get burned
Business response:
Thank you for your feedback. We sincerely apologize if you received an email in error and did not receive your order, and would appreciate an opportunity to look into this. Unfortunately, we are unable to locate an account with the email address provided. If you can please email us at custserv@omahasteaks.com with a subject title BBB Review, we would be happy to look into your experience. Thank you.
Missing Items in Order. They argue until you read receipt to them, then they offer some ridiculous small refund when you have proved your point. I also received a partially thawed out order, not frozen. No one in customer service replied to my message for that mess. I decided to try them, again. Now missing items. They do not stand by their 100% satisfaction guarantee.
Business response:
Thank you for your feedback. We are truly sorry to hear about your experience, and you are a great customer. Our records indicate on your recent shipment, your burgers were missing and we refunded you the price you paid for this item, fulfilling our 100% Guarantee. I do not see an email regarding your order being partially thawed, so I apologize if there were more issues with your order and would be happy to make it right. As a courtesy, I have refunded an additional $60 for your order and am emailing you a $25 gift card for... read more
Sandy M. Mar 2 2024 Wow where to begin... Omaha Steak doesn't even deserve 1 star from us! We have sent Omaha speaks as gifts in the past on several occasions with good comments from recipients. So we decided to treat ourselves. What a waste of $300.00. As retired seniors we thought this would be a great way to stock our freezer. What a disappointment! Chicken fried steaks and chicken loaded with preservatives, soy flour! As was deep fried shrimp. Agree with past reviews of family sz meal only adequate for 2. Our experience ... read more
Business response:
Thank you for your feedback. We are disappointed to hear you were not satisfied with your purchase, and we would be happy to honor our Guarantee for you. Please contact us at custserv@omahasteaks.com so we can make this right. Thank you and we look forward to hearing from you.
I expect when I pay those prices for stakes I should be able to cut and chew them. I got 3 different cuts and all were tough I will be throwing the rest away uncooked I will not buy again I can get better quality at Walmart
Business response:
Thank you for your feedback. This is not at all the experience we strive to provide our customers. Each type of steak has different characteristics regarding firmness and marbling, and we always suggest cooking medium-rare to medium for maximum tenderness. We stand by our 100% Guarantee, and would like to make this right. Please contact us at custserv@omahasteaks.com for further assistance. Thank you.
You need to pay attention to the reviews (so many low stars). You won't be in business long if you don't care about customer feedback. Those of us making purchases will certainly look at your online reviews. I regret sooooooo much that I didn't before placing an order. You have lost this customer. Your pics on website are not reflective of the product you send. I have never spent so much money on a product and received so little. I won't use your site or produce again!!!!
Business response:
Thank you for your review. Having been in business for over 100 years, we work hard to deliver an exceptional experience to our customers and we take feedback very seriously. Please contact us at custserv@omahasteaks.com, and we would be happy to honor our 100% Guarantee for you. Thank you.
Don't waste your money! I ordered fillet mignon packs for myself and my father. The bacon wrapped fillets were poor quality end cuts of split fillets with an attempt at trimming out the fat. The butcher cut are mediocre. Buy steaks locally and get better quality for far less money.
Business response:
Thank you for your feedback. We are very disappointed to hear about your experience. Omaha Steaks stands behind our 100% Guarantee, and we would be happy to honor it for you. Please contact us at custserv@omahasteaks.com for further assistance. Thank you.
I expected better. I get better at the grocer. Will never buy this product again.
Business response:
Thank you for your review. We are disappointed to hear you were not satisfied with your order, and we stand by our 100% Satisfaction Guarantee. Please contact us at custserv@omahasteaks.com for assistance. We look forward to hearing from you. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.