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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We ordered filets & steak burgers from Omaha steaks, paid 151.56. Filets had Gristle in them not very good flavor. Hamburgers were dry & not good flavor. Not quality that we were expecting goo for 151.56. Sub part meat & not quality that we have received last year as a gift.
Business response:
Thank you for your feedback. We are very sorry to hear about your experience, this is not at all indicative of the quality we strive to deliver to our customers. Omaha Steaks products are backed by our 100% Guarantee and we would be happy to honor it for you. Please contact us atcustserv@omahasteaks.comfor further assistance. Thank you.
The burgers are abviousely scraps, which most ground beef is. But these are coarse and flavorless. And i find the same in the lasgna. The chicken cordon blue is also bland and should have different cheese.
Business response:
Thank you for your feedback. We are disappointed to hear you were not satisfied with your purchase. We stand by our 100% Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com for further assistance. Thank you.
I ordered $250 of products. Gave detailed delivery instructions. They were ignored. I’m unable to go down steps nor pick up and carry items up the stairs. They left two white coolers on the ground away from the stairs. zIwas emailed a confirmation of my instructions and to call if they weren’t placed where I asked. I called they refunded my money. But couldn’t arrange to pick up the spoiled food. I had to pay to remove the two containers. I will never order from Omaha Steaks again. I will never recommend them. I always use K... read more
Business response:
Thank you for your review. We are very disappointed to hear about your experience and the wasted food. This is not at all the experience we strive to provide. We would love for you to give us another try, and we would be happy to work with the carrier to relay your delivery instructions. Typically, if you receive deliveries often, UPS will know your preferences so we apologize that didn't happen. Please contact us custserv@omahasteaks.com if you place another order, and we would be happy to assist. Thank you.
We ordered a pot roast from Omaha Steaks. The description and picture looked good. When we served it, I never saw so much fat and gristle in a piece of meat . Every time you pulled away the fat there was more fat. Obviously it looked nothing like the picture … except that the pic and the meat was brown. Only similarity. It is the trash now, on its way to the dump. Waste on money on our part
Business response:
Thank you for your review. We are sorry to hear you were not satisfied with the Pot Roast. At Omaha Steaks, we stand by our 100% Guarantee and would be happy to honor it for you. Please contact us for further assistance at custserv@omahasteaks.com. Thank you and we look forward to hearing from you.
Filet Mignon steaks silver skin was not removed on the steaks I received. This uneatable membrane is commonly removed from the tender lion prior to cutting into streaks.
Business response:
Thank you for your feedback. We are very disappointed to hear about your experience, and would be happy to honor our 100% Satisfaction Guarantee for you. Please contact us at custserv@omahasteaks.com for further assistance. Thank you.
We have been buyiing omaha steaks for a long time. Yesterday we had bacon wrapped filet mignon and it was the toughest piece of meat we have ever had Very disappointed for the first time
Business response:
Thank you for your feedback. We are disappointed to hear about your experience; this is not at all indicative of the typical quality of our Filet Mignon. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. With the information provided, we do not show any Bacon Wrapped Filet Mignon being shipped to you or purchased at our retail store. Please contact us at custserv@omahasteaks.com with your order information so we can further assist you. Thank you.
I tried their beef stew 30+ dollars for a beef flavored stew, totally a rip off no meat nice gravy but beef stew should have meat in it... Never again will I purchase anything from this greedy marketing company.. Zero stars..
Business response:
Thank you for your review. We are disappointed to hear about your experience. We do have a 100% Satisfaction Guarantee and will gladly honor it for you. Please contact us custserv@omahasteaks.com so we can assist you right away. Thank you and we look forward to hearing from you.
I like the food. I DON'T like the runaround I'm getting from them regarding my "rewards". After spending hundreds of dollars, I earned 1600 plus reward points. I called and asked how to redeem them. "Oh, easy" I was told. "Just tell us you want to use them when you place your order." Sounds easy, I thought. Only thing is it's not true. I placed an order and told them to use my points. I got a ship date and I waited for the order. And I waited and waited. Then I called. It seems you only get to redeem your points IF you place... read more
Business response:
Thank you for your feedback. We sincerely apologize for any misunderstanding regarding our Steaklover Rewards program. Unfortunately, your reward must ship with an order per the terms and conditions of the program. We hope you'll reconsider placing an order to utilize your points. Per your request, you have been removed from all of our lists as well. We appreciate your business and hope to serve you again in the future.
Have gotten several boxes and this was my last one. Not sure what happen very disappointed
Business response:
Thank you for your feedback. We are very disappointed to hear you were not satisfied with your purchase. At Omaha Steaks, we stand by our 100% Guarantee. Please contact us at custserv@omahasteaks.com so we can assist you right away. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.